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ProZ.com frequently asked questions
1 - Membership: general
1.1 - Who are the site members?
Site members are the site users who have a current paid membership subscription
1.2 - Am I considered a "member" of ProZ.com if I do not pay?
No. The term "member" is reserved for those who take out membership subscriptions. (Initially, the term "member" was used generally to include all registrants; in 2005, the terminology shifted to reflect the fact that member income is what makes the site possible.)
1.3 - What are the benefits of membership?
Membership entitles one to full participation in the ProZ.com community, where the translation profession is being defined and improved continuously.
1.4 - Does membership really make a difference in the rate at which I can expect to meet new clients?
Yes. Members are four times more likely than non-member site users to meet new clients. The disparity is growing as we create new member-only features, and as more people decide to join ProZ.com. (Ratio current as of June 2005.)
1.5 - I use ProZ.com regularly without paying. What would I gain by becoming a member?
Joining ProZ.com means becoming a member of the site that redefines and improves translation and language, but there are other more down-to-earth advantages as well:
1.6 - Will I receive more job offers if I become a member?
Members enjoy the benefit of being able to submit their quotes for member-only jobs and are ranked first in the Directory of Translators and Interpreters.
1.7 - How can I pay for membership?
You may pay for your membership with one of the following methods:
1.8 - How much does membership cost?
Membership renewal fees are less than the first-time (new) membership fee.
Local payment options are available in some countries, whereby residents have the option to purchase membership in their local currency and at a discount over the online price.
Site users who have collected 4,000 or more browniz points points are eligible for a discount on the purchase or renewal of their membership.
In addition, there are options to purchase or renew membership for two, three, five, and ten years at a time, at discounts over the year-to-year prices. Extended membership investors are members of ProZ.com who have chosen to invest in their membership for two or more years in advance.
1.9 - If I become a member, can I expect to get a return on my investment?
There are no guarantees, but currently a high percentage of members surveyed reports earning a positive return on investment. Overall, nearly ninety percent of members earn a positive return within a year. Over forty percent report a positive return within 3 months. This is possible because the value of meeting a single new client tends to exceed the yearly cost of membership. (Data as of June 2005)
1.10 - What if I decide that I am not satisfied with my membership--can I get a refund?
Yes. ProZ.com offers a full satisfaction guarantee. If you are not completely satisfied with your ProZ.com membership, submit a support request that includes the method by which you prefer to receive your refund and the account information. A prorated refund will be issued, less any payment fees that have been charged.
1.11 - Why do you charge translators for membership, instead of companies that search for them?
If you are a translator, we in the ProZ.com team work for you. We view it as our job to provide tools and opportunities that you can use to expand your businesses and improve your profession. We work very hard and feel that we succeed in providing excellent value and service to our members. It is appropriate and necessary that we charge for our work.
1.12 - I submitted payment for my membership but it has not been activated. What is wrong?
If you submitted payment for your membership and it has not yet been activated /renewed, please submit a support request and provide the following information:
1.13 - What is a partial membership?
A partial membership is a type of membership for users who are interested in accessing the member-only functions of only select areas of the site.
1.14 - Can I downgrade / upgrade membership?
Yes. You can change your membership type any time. To do so, just purchase the membership you would like to have and submit a support request.
1.15 - What happens to my partial membership if I upgrade to full membership?
When upgrading from partial to full membership, half of the time remaining in the partial membership will be added to the full membership period. The full membership will take effect immediately.
1.16 - Why are members (ie. those who pay) given advantages when it comes to meeting clients? Just because you pay, it does not mean you are good.
We do not recommend that translators do commercial work without being paid for doing so. (Translating for non-profits is another matter; we don't see much harm in doing free translation when the work will not be sold.)
1.17 - If I renew my membership before it expires, what happens with my renewal date?
Every time you purchase a renewal, or for example, a software promotion with a six- month membership, we add that time to the time that you have in your current membership.
1.18 - Will ProZ.com membership really help me to meet clients? Isn't my certification / degree more important?
The two are not in conflict. By being a member, you increase your exposure, so that potential clients find you (and your credentials!) more frequently. If anything, having certification and degrees increases the degree to which you stand to benefit from membership.
1.19 - Can I purchase membership on behalf of a colleague?
Yes. To purchase membership on behalf of other site user, just purchase the membership as if it was for your account and then submit a support request specifying the user ID and the site name of your colleague so that staff can transfer the membership acquired.
1.20 - What is my membership expiration date?
Your membership expiration or renewal date is the date shown when mousing-over your name at the top of site pages.
1.21 - Will my membership be automatically renewed when it expires?
Your membership will be automatically renewed if you used PayPal recurring payment option when purchasing membership the last time. Otherwise, you will have to renew your membership by following the payment steps described here.
1.22 - What are ProZ.com membership campaigns?
Twice a year, ProZ.com organizes membership campaigns, where special discounts and offers are made available to all users.
1.23 - When is the next ProZ.com membership campaign?
ProZ.com runs membership campaigns usually twice a year, one mid-year campaign and one end of year campaign. You can see if a campaign is active at the moment here.
1.24 - What are the benefits of purchasing or renewing my membership during a campaign?
During a campaign, special discounts are made available to non-members who are active on ProZ.com. In some campaigns, everyone who purchases membership during a campaign and has completed all the required fields of their profile is eligible to win a special prize.
1.25 - Why is there a discount for new membership and not for renewals?
Membership renewals are themselves already discounted-- that is, it is cheaper to renew than to purchase membership for the first time at the regular online price.
1.26 - I would like to purchase/renew my full membership for an extended period. Is it possible?
Yes, you can purchase/renew your full membership for 3, 5 or 10 years. You can see all the options here.
1.27 - Can I purchase/renew my full membership for an extended period using 4000 browniz?
No, this option is not available with browniz.
1.28 - Can I purchase/renew my full membership for a shorter period (i.e. less than a year)?
Yes, you can purchase/renew your full membership for only six months.
1.29 - Can I purchase partial membership for six months?
No, the six month option only applies to full membership.
1.30 - Can I request a suspension of my membership period if I will not be available for some time?
Requests for membership suspension will be evaluated on a case-by-case basis by site staff. In case of maternity leave, vacation, sickness or mourning, members may be granted the possibility to have their membership period frozen or suspended. However, requests will be evaluated individually and the member may be asked to submit evidence for the reason of the request.
2 - Corporate membership
2.1 - What is corporate membership?
Corporate membership is the ProZ.com membership option designed specifically for corporate users of ProZ.com, such as translation companies / agencies and other corporate language services providers.
2.2 - What are the benefits of corporate membership?
As full corporate participants in the world's leading translation portal and community, corporate members enjoy special exposure, privileges and standing in the ProZ.com community.
2.3 - Where is the corporate directory?
The corporate directory is at http://www.proz.com/translation-agencies
2.4 - Are any of the benefits of individual membership included in corporate membership?
Many of the benefits of individual membership are included in corporate membership, including full access to the Blue Board, job postings, unvetted forum postings, discounts on events, the right to organize powwows, etc.* However, benefits that make sense only for individuals -- such as inclusion in the freelancer directory -- are not included.
2.5 - What happens to my current individual membership if I purchase a corporate membership?
If you are already a standard member of ProZ.com, you have two options in taking out a corporate membership: (1) you can create a new profile specifically for corporate activities, purchasing the membership for this new profile, or (2) you can purchase the corporate membership under your current profile. If you choose option (2), the unused portion of your subscription fee will be converted into an extension of your corporate membership period.
2.6 - I understand I get 'test drive' access to ProZ.com CONNECT! as a corporate member. What is ProZ.com CONNECT!, and what does 'test drive' mean?
ProZ.com CONNECT! is an enterprise-grade candidate sourcing and management platform that medium- and large-sized language companies and end clients are using to improve the effectiveness and efficiency of their back-office translation-related operations.
2.7 - How do I join as a corporate member?
2.8 - Are there any conditions under which a company that wants to join will be refused?
The ProZ.com staff reserves the right to refuse corporate members on a selective basis. Companies with low average Blue Board entries may not be accepted as corporate members. Membership may also be refused to those with reports of non-payment on file from ProZ.com translators or interpreters.
3 - Student Membership
3.1 - What is ProZ.com student membership?
ProZ.com student membership is a membership type designed for people who are studying to become translators, interpreters, or other language industry professionals.
3.2 - What are the benefits of ProZ.com student membership?
Student members of ProZ.com get opportunities to network with professional working in the industry (at powwows and in the forums), watch them work (in KudoZ), and even work with them (in the mentoring program). They also have the option of attending conferences and training sessions at a discounted rate, to prepare practically for their future careers.
3.3 - Who is eligible for student membership?
Any current student who foresees him/herself becoming a translator or interpreter in the future is eligible for student membership. Documentation is not required.
3.4 - Which of the site's services are open to students?
Student members get full access to KudoZ (the terms help network used by thousands of professionals each day), the ProZ.com forums (the world's leading translator forums), conferences, powwows (free, informal local meetings), trainings (discounted for students), the mentoring / apprenticeship program, a dedicated forum for student members, and more.
3.5 - Will student membership help me to get clients?
No, not directly. As a student member, you will not appear in the directory of professionals, and you will not be permitted to quote on posted jobs.
3.6 - What is the mentoring / apprenticeship program?
The mentoring / apprenticeship program provides a means for translators and translation students who would like to be mentored to meet ProZ.com members who are well-established enough to take on an apprentice. This program is in an experimental pilot phase. For more information, see this FAQ.
3.7 - Are student members identified as such throughout the site?
Yes. A special "student member" ribbon will appear beside your name at points throughout the site.
3.8 - How much does student membership cost?
One year of student membership is available for €30 / $39, payable online by credit card, paypal or other means. VAT tax will be charged to residents of the EU who do not produce a VAT number.
3.9 - How do I join as a student member?
3.10 - I have a question about student membership that is not answered here. Where should I go for information?
If you have a question about student membership, submit a support request for more information.
The member services and support team