Additional announcements (i.e. "reminder", "final call") are not allowed.
Events should not be announced anywhere else in the forums. An exception is allowed for non-English forums; an event may be posted once, in one non-English forum.
Powwows are informal get-togethers of groups of ProZ.com users living in close proximity. The events are organized by local translators, for local translators.
2.2 - Where does the word 'Powwow' come from?
The Powwow is a Native American meeting tradition, sometimes involving competitive dance. The word has taken on the general meaning of a social meeting where tasks get accomplished.
Powwows have been viewed by some as a unifying force, since they are a common cultural element across otherwise diverse tribes.
2.3 - What happens at Powwows?
Powwows provide an opportunity for networking and informal socializing among language professionals--a chance to meet the people behind the profiles.
Most organizers offer attendees an opportunity to introduce themselves and make announcements. Sometimes, a theme is selected; examples include: 'CAT tools', 'Literature', 'Free-lancing', 'New Translators'. Sometimes an user volunteers to speak on a topic, and provided there is sufficient interest expressed by others, the organizer may permit this.
Some organizer have invited representatives from large clients, or CAT tools vendors, to speak or give demonstrations. This has generally been well-received. It is important, however, that the tone of such meetings be informative rather than commercial.
Some powwows have no agenda and no theme, and that is fine, too. Basically, if you are the organizer, it is your event to create!
Note: Organizers are required to record the names and IDs of users in attendance. To facilitate this, members are asked to bring their ProZ.com IDs. Users who attend should receive browniz, but that can only happen if they bring their membership numbers, and the organizer enters them into the online attendance sheet afterwards.
2.4 - Who can go?
Anyone who is registered with ProZ.com may attend, regardless of membership status. In addition, spouses, children and guests of members, as well as translators who are not ProZ.com members, are welcome.
2.5 - Is there a fee to attend?
For now, there is no charge to attend a powwow. However, you will be expected by local organizers to contribute your portion of event expenses. If the powwow is a small coffee or dinner-meeting, it will probably be pay-your-own-way. For larger get-togethers, the local organizer will propose splitting fees related to food, drinks, etc.
In the future, there may be an attendance fee for non-member registered users of ProZ.com. The fee will be reduced or waived for students.
2.6 - Can I bring children? Guests?
Yes, families and guests are welcome.
2.7 - Will a ProZ.com representative attend?
In some cases, there will be a person empowered to verify identities. Registered users may have their identities verified by displaying photo ID to the designated representatives.
If you are organizing a powwow, and have had your own identity verified already, you may submit a support request asking for the right to verify the identities of others. You will be asked to confirm that you will only verify the identities of people who you meet in person and who show you photo ID.
To be shown banner ads of future powwows in your country, be sure to have your country (and home city and region) entered in your profile.
2.9 - How do I sign up to attend?
Check the powwow board for a powwow in your area. Click through to the powwow near you and add your name if you are interested. (You may remove your name at any time, with no obligation.) To attach a note next to your name, enter text into the box before clicking.
Check back to the board from time to time to contribute to the planning or stay up to date.
2.10 - Will I be expected to attend if I add my name?
Many people who add their names only want to make sure they will be kept informed. As an organizer, you should plan on only 40-50% of those who add their names to attend.
To get a better idea of exactly how many people will attend (for making reservations, etc.), ask people to confirm attendance in the week leading up to the event.
2.11 - Can I organize a Powwow?
If you are a ProZ.com member or a registered user with a verified identity, you may propose a powwow in your area by filling out the appropriate form on the powwow page. ProZ.com may or may not approve your powwow.
If your location is approved, the event is yours to plan. Your responsibilities will include deciding on a place to hold the event (and reserving that place), fixing the date and time, choosing a theme, and sending periodic notices to potential attendees to keep them up to date and involved in the planning.
You will be expected to take attendance at the event, and to enter that attendance data in the online form after the event is held (click "Enter Attendance" at the top of your powwow page). You are advised to bring to the powwow a printed copy of the paper attendance sheet, to be filled out by powwow attendees.
2.12 - I cannot find the "Enter attendance" link on the powwow page, why?
The [Enter Attendance] takes 24 hours to appear on the powwow page and it is only visible to the organizer of the powwow. If you are not the organizer, you can contact that person and ask him to enter the attendance.
2.13 - I uploaded my powwow's pictures and nothing happened.
The pictures you upload to your powwow page may take up to 24 hours to become visible. If after 24 hours you do not see the pictures, please try to upload them again or submit a support request .
2.14 - How are BrowniZ for organizing/attending Powwows awarded?
In order for the organizer and attendees to receive browniz, the organizer must complete the online attendance sheet. Browniz will be credited within a day of the attendance sheet having been filed.
If there is no official organizer, but someone who attended the Powwow has a completed attendance sheet (or knows everyone that attended), that person should submit a Support Request asking to be allowed to file attendance for the Powwow. They will receive the 2000 BrowniZ for doing so, and ensure that the attendees each receive their 200 BrowniZ.
It is impractical for ProZ.com staff to enter attendance for individuals. Organizers are relied on to take and report the attendance. If you have not received browniz for a powwow you attended, please contact the organizer of your powwow.
3 - ProZ.com conferences - learning, networking and fun!
3.1 - What is a ProZ.com conference?
ProZ.com conferences are regional or international paid registration events, larger and more structured than powwows and aimed at translators and interpreters registered with ProZ.com. They are organized by the ProZ.com Conference Coordinator with the help of one or more local organizers.
ProZ.com conferences provide opportunities for in-person networking, training, discussions, presentations, professional development and socializing, which are encapsulated in the conference motto ProZ.com conferences–learning, networking and fun!
3.2 - What is the difference between regional and international conferences?
International conferences take place once a year and are larger than regional conferences. Their target audience are all ProZ.com users. As a consequence, international conferences are English-only events.
Regional conferences are intended primarily for translators who live in a particular area or work in a particular language. Sessions at regional events may be in English or the local language, and some sessions may address themes that are of interest primarily to those in the local area or working in the selected language. While those who neither work in the relevant language nor live in the local area will not be prevented from attending regional events, it is important that the target audience be communicated clearly, so that those who choose to attend anyway will not be disappointed.
3.3 - Who organizes ProZ.com conferences?
ProZ.com conferences are organized by the ProZ.com Conferences Coordinator in conjunction with a local organizer or local contact.
3.4 - How are conference locations chosen?
Member concentration, transport infrastructure and accommodation capacities cost are the key factors when choosing conference locations. Therefore, conferences tend to be held in areas with relatively dense populations of ProZ.com members.
Touristic and cultural interest play also an important role in the choice of a conference location.
3.5 - What happens at conferences?
Conferences are usually 2 days events that take place during weekends.
There may be other events scheduled to coincide with the conference dates, such as training events. These will be advertised on the conference website and charged separately.
3.6 - Who can go to conferences?
Anyone who is registered with ProZ.com may attend, regardless of membership status. Both freelancers and companies are welcome. Every attendee has to be registered on the Conference page - as a consequence, if you want to come along with a friend or family who wants to attend the actual conference (sessions, workshops, etc.), you have to create a ProZ.com account for this person. Remember, it's quick, free and easy! You do not need, however, to create an account if the person accompanying you will only attend social events and other frame activities.
3.7 - Can I bring my family/spouse/partner?
Yes. However, there may be no child caring facilities at the conference venue. Please check the relevant conference website for more details.
Users who would like to bring guests to the conference dinner can do so by purchasing a ticket on the relevant conference website.
There are two different types of guest: those who come to attend the actual conference, and those who just accompany attendees. Please see 3.6 "Who can go to conferences?"
3.8 - Will I be able to work while attending a conference?
Some users are concerned about being away from the office and missing out on assignments. Most conference venues offer wireless Internet access, for free or for a small fee. At some conferences, the Internet access is part of the conference package you purchase, but this is not always the case. The relevant conference page provides that kind of information.
3.9 - Do I get BrowniZ for attending a conference?
No. There are no BrowniZ for attending a conference but if you leave feedback for sessions you've attended you will receive 20 BrowniZ for every feedback comment.
3.10 - Will a ProZ.com representative attend?
ProZ.com tries to send a representative at all conferences. It can be a Staff member or a moderator. In this case, the moderator has been officially appointed by Staff to represent ProZ.com at the event.
3.11 - What about accommodation?
Accommodation is not included in conference fees, except in rare and exceptional cases. In most cases, the main conference venue is a hotel that will accommodate the majority of conference attendees - the organizers may have a deal with the conference hotel, offering hotel rooms for participants at a discounted rate, but that is not always the case.
Conference attendees will need to make their own booking and payment arrangements with the hotel of their choice.
In most cases, organizers provide a list of hotels (all prices ranges) near the conference venue, through the conference page and/or the conference forum. In all cases please consult the relevant conference page.
3.12 - How do I register for a conference?
To register for a conference, go to the relevant conference page and, in the left margin below the conference menu, select the package you wish to purchase and click on 'Buy Now'. This will take you to the payment platform which will guide you through the payment process and offer different payment methods (credit card online through Paypal, wire transfer, ProZ.com Wallet, Moneybookers, Paypal...).
You need to be logged in to the ProZ.com website to register for a conference.
Please note that clicking on 'Sign up now' without paying only pre-registers you at the conference - it just shows that you are interested in the event. Your seat at a conference is not booked until it's paid.
3.13 - I'd like to know more about the conference program. What subject areas are covered?
Most conferences offer a wide variety of sessions on different subjects that are of interest to the majority of participants covering technical subjects, business issues, discussions for specialties (e. g. financial translations) and much more. Some conferences may have a specific theme that the majority of the sessions focus on.
Please visit the relevant conference Program tab (go to the conference main page > left menu > select "Program")
3.14 - What kind of sessions can I expect?
There are three types of sessions: presentations, focus groups, round tables and workshops.
Presentations are lecture-style talks often followed by a short Q&A session. Focus groups are dynamic discussion-based sessions which offer an opportunity to exchange ideas with fellow translators. Round tables are panel discussions. Workshops are hands-on technical training sessions. To benefit from these sessions, participants usually need access to a laptop.
3.15 - Who leads the sessions?
Most sessions are led by fellow ProZians, but there may be external speakers as well.
3.16 - Do I have to sign up for sessions?
Signing up for sessions is recommended to give the organizer an idea how many people are interested and to match up rooms and sessions.
3.17 - How do I sign up for sessions?
On the Program tab on the conference website, click the Signup link for any session you'd like to attend.
3.18 - I've signed up for a session, do I have to attend?
No, but if you've changed your mind, you are encouraged to remove your name from a particular session, particularly if there are a limited number of seats available.
3.19 - How much does it cost to go to a conference?
The conference fee depends on the location and the budget of the conference. There are also travel and accommodation costs as well as food and drinks outside the conference to be budgeted for.
Site members get a discount on registration fees.
3.20 - What does the conference fee include?
The conference fee includes conference attendance. Lunch, dinner and coffee breaks on conference days may or may not be included, depending on the venue. Membership extension is not included in Conference fees.
3.21 - How do I pay for the conference?
There are different, conference-specific payment methods:
- online by credit card, PayPal or Moneybookers
- transfer into a dedicated account
For details please check the relevant conference website.
3.22 - I have registered and paid for a conference. Is there anything special I should bring the day of?
If you have registered and paid for the conference you will be attending, just be sure to bring your ID when you go. There is no need to present the payment receipt or any other proof of registration or payment.
Check the sessions you will be attending to make sure you won't need anything in particular. It may be a good idea to bring pen and paper or other means of taking down notes or information.
If you have business cards, be sure to bring a good number of them with you. Conferences are a great opportunity to network with other professionals and agencies, so be prepared!
3.23 - I've paid for the conference but can't come. Will I get my money back?
A cancellation policy applies to every conference. Please read below.
3.24 - What is the conference cancellation policy?
Cancellation policy: "Attendees who cancel their participation no later than 30 days before the planned conference date will receive a refund of their registration fees minus a 20% administrative fee. No refunds will be granted for cancellations beyond that point. Refunds will be processed 30 days after receiving written notification of cancellation. Cancellations must be requested by email to both ProZ.com conference planner and the local Organizer. Alternatively, members can transfer their payment to another scheduled conference free of charge paying just the price difference."
3.25 - We are a translation company. What are the benefits for companies attending a ProZ.com conference?
Attending a ProZ.com conference increases the visibility of an outsourcer and opens up new business opportunities. The direct contact with freelancers on such an occasion can further contribute to the strengthening of outsourcer-freelancer relationships, while investing in professional development for the company and its staff.
A large choice of sponsorship opportunities are also available for companies wishing to increase their image and branding by supporting a conference.
3.26 - I need an invitation so I can get a visa to attend a conference. What do I have to do?
A ProZ.com staff member will assist with this and provide a letter of invitation you can present to the relevant embassy/consulate in your country. Please submit a support request, along with following information for the letter:
- Full name (as shown on your passport):
- Date of birth:
- Place of birth:
- Nationality(ies):
- Address:
- Phone number:
- Exact profession (and credentials, if any):
- Passport number:
- Place of issue of the passport:
- Date of issue of the passport:
- Date of expiry of the passport:
3.27 - Is there a reduced conference fee available for students?
There may be a limited number of student tickets available. For details please check the relevant conference website.
3.28 - I am unable attend any conferences. Will sessions be available after the event?
Plans are underway to record some of the sessions and make these available for purchase on DVD and/or by streaming.
3.29 - How do I leave feedback for sessions?
You can only leave feedback for sessions you signed up for in advance.
To leave feedback, on the conference website go to the Program tab, find the session you wish to leave feedback for and click the Submit Feedback link. This will open a page with a short questionnaire.
3.30 - I'd be interested in leading a session. How do I go about this?
Please contact ProZ.com Conference Coordinator via the Speakers Application form or contact the Conference Organizer directly
3.31 - I'd like to organize some of the social activities around the conference. How do I go about this?
Please contact the conference organizer via his/her profile.
3.32 - I'd be interested in helping to organize a conference. How do I go about this?
Please contact the conference organizer via his/her profile.
This FAQ is aimed at those who are interested in taking on the role of local organizer for ProZ.com conferences. It gives a brief overview of the main tasks and responsibilities to help you with your decision making process. A full and detailed article on organizing a ProZ.com conference is available here.
4.1 - Introduction
Welcome to the Conferences local organizers FAQ! Before reading it you should be familiar with the Conference FAQ
4.2 - What are the benefits of becoming a local organizer?
Organizing a ProZ.com conference is a truly unique and rewarding experience. It is a fantastic opportunity for organizers to be challenged to do something different, to lead and interact with people from all around the globe – networking within the translation community but also within the local community.
Organizers learn new skills, make contacts with companies, associations and other major players in the industry. Furthermore, you may find that the exposure gained by organizing a conference enhances their translation business and ProZ.com profile.
4.3 - What is the role of a local organizer?
Below is a non-exhaustive list of a few of the tasks and responsibilities of a local organizer (full details will be provided in a further step). Organizers report to ProZ.com conferences staff at any of the stages and the latter will provide support to organizers whenever they need.
Before the conference:
- Budgeting and financial planning
- Finding a suitable venue
- Creating and maintaining the conference website
- Developing the program
- Communicating with attendees and speakers (answering e-mails, composing mailings, etc.)
- Providing photos for conference website
- Translating materials into the local language (conference page, mailings, visa invitation, etc.)
- Preparing conference materials (printing, cutting and insert into name badges, folders, etc.)
- Contact local companies for sponsorship opportunities at the conference
- Promoting the event (local universities, professional organizations, organize local powwows, using online networks where ProZ.com Conferences are present, like LinkedIn, Facebook, etc.)
- Providing information on travel and accommodations (maintain appropriate pages and forums)
- Organizing social activities (pre-conference powwow, other social activities)
- Miscellaneous (e.g. investigate options for day care facilities)
During the conference: (whether a ProZ.com staff member is attending or not – the following are the responsibilities of the organizer)
- Preparation – putting up registration desk/ProZ.com stand, hanging banners...
- Coordinating with speakers, sponsors and guests (airport pick-up, etc.)
- Helping with registration on day 1 to ensure an accurate final list of attendees (recruit volunteer helpers beforehand)
- Operate or staff the ProZ.com stand
- Liaising with non-English-speaking staff and attendees
- Respecting the schedule – making sure sessions start and end on time, letting speakers know when their time is running out, making sure the transition between sessions goes smoothly, ensuring attendees leave/enter a room
- Coordinating coffee breaks and meals with the hotel/catering company and coordinating with hotel’s technical staff, wait staff, etc.
- Communicating and informing attendees of any ‘last-minute’ changes, in a visible spot (for example a whiteboard/paperboard at the coffee breaks spot, or at the ProZ.com stand, etc.)
- Handling conference petty cash and keeping track of any expense/income made by cash or check to the organizer (examples of expenses: taxi fare for a speaker, or any unexpected small cash expense for the event – examples of income: attendees paying the conference fee with cash directly at the registration desk upon arrival, T-shirt sales, etc.)
- Helping attendees with anything they need (tourist information, travel issues...)
- Coordinating and organizing social activities (powwow, networking dinner, group picture, sightseeing...)
After the conference:
- Providing ProZ.com staff with full final accountancy and all receipts/invoices for expenses
- Providing ProZ.com staff with the final list of attendees
- Sending thank you e-mails to partners, sponsors, speakers and attendees
- Post-conference analysis and feedback on improvements to conference materials for future organizers
If you have any questions about the tasks please contact the Conference Coordinator.
4.4 - Is this a voluntary role or will I get paid?
Provided the conference makes a profit, organizers receive their share on the profit. The % of this share is agreed upon before the planning of the event starts. If there are two organizers, this amount will be split between them at their discretion. If the event makes a loss, organizers will not receive any payment but they will not be expected to cover any of the losses.
4.5 - Will this role interfere with my work as a translator?
At times, yes. Expect to spend around 100 hours in conference-related activities, and plan on dedicating most of your working time in the week or two leading up to the event to communications with attendees.
If this sounds daunting, remember that you will not be alone. By working with the events planner to carry out your principle activities well in advance of the event, you can help to minimize the immediate impact of your conference involvement on your freelance work. What is more, you may find that the exposure gained by organizing a conference enhances your freelance business after the event.
4.6 - Will I have to do any financial planning?
Yes, jointly with the Conferences Coordinator.
4.7 - What if I commit myself but after a while I realize I can't continue with the organization of the conference?
If you have to drop out, please inform the Conferences Coordinator as soon as possible by e-mail.
Organizers who are unable to see the event through to its completion will not be compensated for any of the work they have done, only reasonable expenses they incurred while working on the event will be refunded.
4.8 - I want to be a local organizer. What do I do next?
Great! Being a local organizer should be a rewarding experience for you. Before any planning, please read the "Organizing a ProZ.com conference" article carefully. At the end of the article you'll be able to proceed to the next step that will take you to the 'Propose conference' form where you'll be able to send your conference proposal. The Conferences Coordinator will contct you within a few days upon receiving your proposal.
5.1 - What are ProZ.com professional training sessions?
A ProZ.com professional training session is a seminar to provide professional training to translators, interpreters and others within the language industries. These sessions, which take place over 1 to 2 days, are delivered by professionals with proven expertise in their fields.
5.2 - On what topics are training sessions held?
Training sessions will be about CAT tools and software and in issues related to translation itself, the freelancer experience, or other professional issues.
5.3 - How are trainers selected? Can I be ProZ.com trainer?
ProZ.com trainers are selected based of their expertise in the relevant field and on their past experience as trainers. If you are a ProZ.com member who has deep expertise in a given area, have a passion for sharing their expertise with others, and have experience as a trainer or teacher, you may be qualified to participate in the program as a paid trainer. To learn more, contact the Training Coordinator.
5.4 - How can I get a training session organized in my city?
To express interest in attending a training in your city, please enter a support ticket with your location and desired training. The training coordinator will determine whether or not holding a training session is feasible.
5.5 - How can I book a place in a ProZ.com professional training sessions?
Places in ProZ.com professional training sessions are limited and registering in the corresponding page is mandatory. To sign in, please click on the Training session name and use the Sign In Box, therefore achieving a “registered” status. This status DOES NOT confirm your place in the session. Only after payment is received through the page or confirmed by Local Organizer your status will be changed to “registered and paid” and your place in the training will be confirmed.
Please remember that you need to have a profile and to be logged in to use that box.
If you don´t have a profile, you can create one here (it´s free and will only take you five minutes)
5.6 - I paid the Local Organizer. Why has my status not changed yet?
The status is updated when confirmation of the payment is entered by the local organizer. In the case of local payment, it may take some time for notifications to be sent and processed, particularly when a wire transfer is involved. If your status remains as “registered” more than three days after you believe your payment should have arrived, please contact the local organizer or Training session coordinator.
5.7 - I am a ProZ.com member. Am I entitled to a discount?
Yes, registration fees are discounted for full members (and also partial members of the "community" type.)
5.8 - I am a student member of ProZ.com. Am I entitled to a discount?
Yes. Registration fees are further discounted for ProZ.com student members. Some courses may include limits on the number of student seats available. Seats will be allotted on a first-paid basis.
5.9 - I paid but I will not be able to attend. Can I be refunded?
Attendees who cancel their participation not later than 5 days before the planned training session date will receive a refund of their registration fees minus a 10% administrative fee. No refunds will be granted for cancellations beyond that point. Refunds will be processed 30 days after receiving notification of cancellation. Cancellations must be requested by email to both Training session coordinator and the local organizer.
5.10 - The number of people registered in the session page is higher that the capacity reported for the course. Can I still register? Will I have a place in the session?
You can register while no indication of "session full" is provided. There is no limit to register for a course but only those with a "registered and paid" status have a place booked and secured in the session. When the number of "registered and paid" participants reaches the planned capacity, registration for the session will be closed.
5.11 - What do I need to attend the training session?
Further requisites for participation depends on the training session, and may include: a laptop or advance arrangements to share someone else's laptop as well as installing demo (or full) versions of the required software prior to the session. For more information, see the session-specific information available via the Training session page
5.12 - Will I receive any proof of having attending the training session?
Yes. A ProZ.com certificate in PDF format will be sent electronically to your email address. In addition, your attendance will be indicated in your profile.
5.13 - I want to leave feedback about a training session I attended. How can I do it?
Once the course is done, participants with "registered and paid" status will be able (and encouraged) to post feedback on session material, trainer, organization, etc. Comments of a personal nature will not be permitted.
5.14 - Can I advertise my training sessions in ProZ.com?
Yes. Advertising is available for paid training sessions within the ProZ.com training program. Unauthorized advertisement, sent via the forums, profile messages or elsewhere, is not allowed.
To advertise your session within the ProZ.com training program, please contact the Training coordinator.
6.1 - What are ProZ.com online training sesssions?
ProZ.com online training sessions provide professional training to translators, interpreters and others within the language industries. These sessions are delivered by professionals with proven expertise in their fields. In general the dates and times for these sessions are more flexible, with the added advantage of being able to "attend" from your home, or wherever else you may be at the moment.
Online trainings are provided by ProZ.com in a variety of formats. A computer with sufficient processing capabilities, sound card, headset, speakers, and a good internet connection are necessary components of some of the online trainings.
Small group online training is conducted at a specific time. All times are listed at the training pages. To find your local time zone compared to the session time please visit - http://www.timeanddate.com/worldclock/converter.html All small group online training is conducted using Go To Meeting software. No purchase is necessary to participate
Online one-to-one training sessions are offered by ProZ.com are conducted at a time scheduled by the trainer and trainee involved. Online one to one trainings utilize tradition al telephone and email, Skype, or other mutually agreed upon messaging/communication interfaces. These trainings may occur at any time once payment has been made to ProZ.com. Once payment has been received, ProZ.com will provide the trainer with the trainee's contact information so they may agree on the best time and communication method for the training.
6.2 - On what topics are online training sessions held?
The aim of the program is to provide, wherever you are and whenever you need it, the same skills and trainings available in face-to-face sessions. That way, translators can keep updated with the latest tools available on the market from the comfort of their homes, offices or universities. Training sessions will be given in CAT tools and software and in issues related to translation itself, the freelancer experience, or other professional issues.
6.3 - How are trainers selected? Can I be ProZ.com trainer?
ProZ.com trainers are selected based of their expertise in the relevant field and on their past experience as trainers. If you are a ProZ.com member who has deep expertise in a given area, have a passion for sharing their expertise with others, and have experience as a trainer or teacher, you may be qualified to participate in the program as a paid trainer. To learn more, contact the Training sessions coordinator.
6.4 - How can I book a place in a ProZ.com online training sessions?
Places in ProZ.com online training sessions are limited. To book your place, please use the “Buy a seat in this training session” button that you will find in every training session page at the upper right corner. Also, in the description of the session, you will see the “Buy Now” options. Both will take you to the payment system. Once your payment is received you will appear listed on the training session page and your status will be changed to “registered and paid”. Your place in the session will be confirmed.
Please remember that you need to have a profile and to be logged in to purchase your place.
If you don´t have a profile, you can create one here (it´s free and it will only take you five minutes)
6.5 - What payment methods are available? Why has my status not changed yet?
All payment methods are available (credit card, Paypal, Moneybookers). You will be able to select your payment method in the second stage of the payment process.
Also, for some countries, local payment will be available. When paying in local currency (other than EUR and USD), the price of the session will be the course price equivalent in the local currency at the exchange rate of the day of the transaction. ( http://www.xe.com/ucc/ will be used as a source)
Your status will be updated when confirmation of the payment is entered by the payment system or the Local Payment Contact, depending on the payment method you choose.
In the case of local payment, it may take some time for notifications to be sent and processed, particularly when a wire transfer is involved. If you are not listed after more than three days after you believe your payment should have arrived, please contact the Training session coordinator.
When you buy a seat at a training session, you will be issued an electronic invoice.
6.6 - In which currency can I pay for a training session ?
All ProZ.com online trainings fees are available in USD and Euro, but only ProZ.com members in EU member states that have adopted the Euro (the Euro Zone) are charged in Euros (currently, the countries in the Euro Zone are Austria, Belgium, Germany, Spain, Finland, France, Greece, Ireland, Italy, Luxembourg, the Netherlands, and Portugal).
Also, for some countries, payment in local currency is available. Please contact the Training session coordinator to learn more about this.
6.7 - Why does ProZ.com sometimes charge VAT tax within the EU?
(This question only affects members in Europe.)
If, when purchasing a seat from within the European Union, a member does not supply a VAT number which can be verified online, ProZ.com is obliged by law to collect VAT tax against the purchase made, according to the VAT rate applicable in the country of the purchaser.
If a VAT number is supplied, no VAT tax is charged.
6.8 - When does the online training session start?
For group online sessions -through a virtual training platform-time and date of the training will be informed in the first line of the training page.
When you are participating in an individual one to one training session, date and time of your session will be arranged between you and the trainer at your best convenience. In this case, once you register at the training, the trainer gets in touch with you to arrange dates and timetables for the course.
6.9 - How are they done?
Group online training sessions will be carried out using go to webinar virtual platform for online courses and events ( www.gotowebinar.com ). Once your payment is received you will be sent a link with instructions to access the online platform for the course. Internet connection and VOIP or a telephone line will be necesary.
One to one online training sessions use Skype or MSN Messenger. If those programs are used, it will be shown on the training page. In case you need to use a telephone line, all charges will be paid separately.
Also, depending on the session topic, if any CAT tool or other software is required it's up to the trainee to have it installed before the session.
6.10 - I paid but I will not be able to take the session. Can I receive a refund?
Attendees who cancel their participation not later than 5 days before the planned training session date will receive a refund of their registration fees minus a 10% administrative fee. No refunds will be granted for cancellations beyond that point. Refunds will be processed 30 days after receiving notification of cancellation. Cancellations must be requested by email to the Training session coordinator.
6.11 - What happens if I miss a session?
If for any reason the trainee cannot attend a training session at the scheduled time and date, rescheduling of the class will be subject to the trainer's availability. Theoretical and/or practical material on the missed class may be provided to the trainee, but the trainer is under no obligation to compensate for the session lost.
6.12 - Will I receive any proof of having attended the online training session?
Yes. A ProZ.com certificate in PDF format will be sent electronically to your email address. In addition, your attendance will be indicated in your profile.
6.13 - How can I leave feedback on an online training session I attended?
Once the course is done, participants will be able (and are encouraged) to post feedback on session material, trainer, organization, etc. (Comments of a personal nature will not be permitted.)
6.14 - Can I advertise my online training sessions in ProZ.com?
Yes. Advertising is available for online paid training sessions within ProZ.com Online Training Program. Unauthorized advertisement, sent via the forums, profile messages or elsewhere, is not allowed.
To advertise your session within ProZ.com Online Training Program please contact the Training Coordinator
6.15 - SDL Certification Training Sessions
ProZ.com is the approved SDL TRADOS Training center for online training sessions. This allows ProZ.com to conduct Online small group training on SDL TRADOS products. Attendees of these online sessions will receive approved SDL TRADOS training manuals and materials. Attendees will also, as part of their Online training purchase, be able to take the SDL TRADOS Certification exam corresponding with the course they purchased.
15.1 - What is SDL TRADOS Certification?
The SDL TRADOS Certification Program is the industry’s premier technology based certification which provides a recognized standard of excellence in SDL Trados software knowledge. It’s a comprehensive professional education program designed to develop and validate expertise in the use of SDL Trados translation technology tools.
The Certification has been designed to help educate the translator community on the latest technological developments and best practices in translation technology, terminology management and automated quality assurance checks. As a result, Certification greatly increases derived efficiencies from the use of SDL Trados software and ensures the automation and time saving features available in the technology are applied. Additionally, the SDL TRADOS Certification helps increase quality of translation project by reducing human error and helps individuals achieve their personal development goals.
15.2 - Do I need to be SDL TRADOS Certified to accept project work?
Absolutely not, however holding the credential proves your level of expertise in the translation technology and will make you more interesting to a potential employer.
15.3 - How can SDL TRADOS Certification help me win business?
For freelance translators:
The SDL TRADOS Certification program has been developed with the aim of helping freelance translators achieve their professional development and career advancement goals. Additionally, all major translation community websites such as Proz.com, Aquarius, TRADUguide, have recognised the importance of technology Certification alongside linguistic credentials and have added fields to display SDL TRADOS Certification in their translator’s profile area. Search results from these websites have shown that outsourcers actively look for persons who have the SDL TRADOS Certification credential as a means of validating their level of expertise in the worlds leading translation technology tools.
For translation companies:
Translation companies around the world have shown great interest in the SDL TRADOS Certification program as they can see the benefits of ensuring a level of competency in translation software for themselves. Currently there are over 200 Language Service Providers around the world who have embraced the program. Additionally most of these companies are using the SDL TRADOS Certification as a way to add value and attract more business, by differentiating themselves from the competition and actively demonstrating to their clients how they can leverage the efficiencies in the technology to their benefit.
15.4 - What is the process to become SDL TRADOS Certified?
The process for becoming Certified is simple:
1. Take the online placement exam to determine your current level of expertise
2. The placement exam will suggest a level based on your results (Getting Started leading to Level 1 Certification, Intermediate leading to Level 2 Certification or Advanced leading to SDL TRADOS Certified or Level 3 Certification)
3. Based on your results you have the option to download courseware, take a training course, or move straight to the exams for the level itself
4. You move up the Certification ladder by mastering each level
5. Once you have passed Level 3, you will be an official SDL TRADOS Certified user. Certified offers you your own your own webpage, a logo, significant discounts on future software and services, and a listing on our website.
15.5 - How long will it take to become SDL TRADOS Certified?
This depends largely on your current experience in using SDL TRADOS technology. Some translators and project managers pass on the first try, and others who are just starting with the software prefer to take training courses (online or onsite Certification training) or simply download our courseware to prepare themselves for the exams. To find out more about our Certification training options to prepare you for the exams please click here: Certification Training
15.6 - How long do I have after I have purchased the exams to take the tests?
There is no time limit for you to become SDL TRADOS Certified. Many translators and project managers are currently working through the steps of certification, and will become the first to be more employable because of their skills. If you would like to find out more on how to prepare for SDL TRADOS Certification, please visit our Certification Training page or contact us to find out more.
15.7 - Do I need to renew my SDL TRADOS Certification when new versions of the software are released?
Yes, your SDL TRADOS Certification is specific to the version of SDL Trados you are certified for and is valid for 60 days after a new exam is published for any new product version release. SDL TRADOS will email you with the details of new exams as well as a reminder of when your Certification is due for renewal.
15.8 - What happens when I successfully pass the Level 1 or Level 2 exams of the SDL TRADOS Certification?
You will have achieved Certification for your respective level upon successful completion of the online exams, for example, successful completion of the Level 1 exam will issue Level 1 certification, with an associated Certification card and web page. Your status as a SDL TRADOS Certified translation professional is awarded upon successful completion of the Level 3 exam.
15.9 - Do I need to pass both the SDLX and Translators Workbench exams to become SDL TRADOS Certified?
SDL Trados 2007 Suite has two components: The Translator's Workbench (Trados) component and the SDLX component. You can choose to certify on either component or both if you wish.
15.10 - How much does the online training cost?
The participation fee is 99 USD for each training level. It includes access to the live 3 hour online training session, manuals, exercises and certification exams.
15.11 - How are SDL online training being delivered, in which language, is it interactive, who is the caller?
SDL Certification program online training is conducted at a specific time.
All times are listed at the training pages. To find your local time zone compared to the session time please visit - http://www.timeanddate.com/worldclock/converter.html
All sessions are conducted using Go To Meeting software. No purchase is necessary to participate
Online training can be delivered in the following languages, some of which are available on a public, schedule of course dates, some of which can be delivered on a request only basis. See the online course schedule for further information on this. our Certification Training
• English
• German
• Spanish
• French
• Italian
• Japanese
• Polish
• Dutch
• Chinese (simplified)
• Greek
• Russian
• Portugese
• Romanian
• Danish
• Swedish
• Finnish
• Bulgarian
• Egyptian
• Turkish
• Catalan
The online training sessions are delivered by an Authorised SDL Trainer.
ProZ.com is the only approved SDL TRADOS Training center for online training sessions.
15.12 - What is the duration and workflow of the online training?
The duration of our online courses is 3 hours. The workflow is a detailed in the individual course outlines
15.13 - How do I register for a SDL TRADOS certified training?
First select a session fro the upcoming traing here: Certification Training
Once at the session page, click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer. After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records. Payment in local currency is available in some countries. Please read below to learn more about this option.
15.14 - SDL Trados Online Training at ProZ.com cancelation policy
Attendees who cancel their participation not later than 72 hours before the planned training session date will be able to reschedule for an upcoming session with available seats in the same level listed at http://www.proz.com/online_trainings/sdl Rescheduling will not be granted for cancellations beyond that point.
Trainees should notify site staff via http://www.proz.com/support including clear links to training session of both canceled and new booking.
ProZ.com reserves the right to reschedule or cancel any scheduled training class upon 72 hours notice to confirmed registrants. In the event that ProZ.com cancels a class, registrants may then enroll in the next available offering of the course, or cancel the registration with no penalty. The trainee understands and agrees that ProZ.com shall not, in any way, be held responsible for any costs, including loss of airfare or other transportation costs, hotel expenses or other damages, which the trainee may suffer in the event that ProZ.com cancels or reschedules a class. Training attendees may be asked to move to a different date/time in the same language and same subject to meet minimum attendance needs. Participants should not delay in making payments to ensure classes are not canceled due to low enrollment.
15.15 - After I purchased my seat how do I get training manuals and exams?
SDL TRADOS training sessions include manuals, sample files and certification exams.
The manuals and sample files will be delivered to you by ProZ.com via an email with FTP site along with login and password to download. The sample files and manuals will be delivered 72 hours prior to the course start. If you have registered/paid for a course within 72 hours of the start time please submit a support request at hhttp://www.proz.com/support and the download instructions for the manual and sample files will be provided to you.
SDL TRADOS Certification exams are delivered by SDL TRADOS. Certification exams will be available in your SDL My account approximately 10 working days after making a payment. Note that you must be registered and have an account at SDL to receive the certification exams. If you do not have an account with SDL, you can create one here:https://oos.sdl.com/asp/products/ssl/account/ Make sure you use the same email address associated with your ProZ.com account when creating your SDL account.
15.16 - I don't find certification exams in my SDL Trados account, what should I do?
If you have an account with a different email address, or if after 10 days you have not received the certification exams please contact SDL Product training at producttraining@sdl.co indicating which training session you have taken along with the proper email address for your SDL account so that the certification exams can be updated.
15.17 - How do I access the online platform?
You will receive an invitation to join the webinar 72 hours before the training session takes place, or earlier. Please, click the
registration link or button provided in the invitation email and complete the registration form.
15.18 - I did not recieve the invitation to join the online session, what should I do?
Invitations with access link for the online sessions are delivered 72 hours before training session after purchase.
Notifications are sent from a non-reply email address bounce-handler@proz.comPlease, make your email filter is not directing these emails to a special folder other than your inbox.
If you still can't find the email, please submit a support request requesting the access link - make sure you include the link to the training session you purchased for faster assistance.
15.19 - How do I take the SDL Certification Test after I completed my training?
15.20 - How can I show my SDL TRADOS Certification on my profile?
If you are SDL TRADOS Certified, you can show it in your profile under the Services tab. To do so, you must first add SDL TRADOS to your list of supported software here and click on 'Save and update'. When the page refreshes, you will see an option to show your SDL TRADOS Certification on your profile.
Webinars are presentations on different topics of interest to those in the translation industry. Topics may range from CAT tool presentations to talks on negotiation techniques. Webinars are conducted at a specific time.All webinars are conducted using Go To Meeting software.
ProZ.com also offers free webinars conducted by main CAT tool and translation industry representatives. Keep up to date with the latest announcements in the industry by participating in these free webinar sessions.
7.2 - How can I book a place in a ProZ.com webinar?
To sign in, first click on the webinar session name listed here and then click on the buy now button (at the right). Only after payment is received through the page or confirmed by Local payment contact your status will be changed to “registered and paid” and your place in the webinar will be confirmed.
Please remember that you need to have a profile and to be logged in to use that box.
If you don´t have a profile, you can create one here (it´s free and will only take you five minutes)http://www.proz.com/?sp=r
Once your payment is processed you will receive an invitation to join the webinar. Invitations will look like this:
Click the registration link or button provided in the invitation email and complete the registration form.
You will receive an email confirming your registration with a unique link to access the webinar at the scheduled time.
7.3 - What are the available payment methods?
All payment methods are available (credit card, Paypal, Moneybookers). You will be able to select your payment method in the second stage of the payment process.
When you buy a seat at a training session, you will be issued an electronic invoice.
7.4 - After I registered, how do I join a webinar?
At the time of the webinar, open the webinar confirmation email and click the Join Webinar link provided in the confirmation email.
If prompted, click Yes, Grant or Trust to accept the download.
Then join the audio portion of the webinar. Audio information is provided in the Audio pane of your
Control Panel and in the Webinar confirmation email.
7.5 - Which are the system requirements to attend a ProZ.com webinar session?
For PC-based Users
• Required: Windows® 2000, XP, 2003 Server or Vista
• Required: Internet Explorer® 6.0 or newer, or Mozilla® Firefox® 2.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL or better recommended
• Recommended: Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (2 GB of RAM for Windows Vista)
For Mac®-based Users
• Required: Mac OS® X 10.4 (Tiger®) or later
• Required: Safari™ 3.0 or newer, Firefox® 2.0 or newer; (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL or better recommended
• Required: PowerPC G4/G5 or Intel processor, 512 MB of RAM or better
To Use VoIP (mic & speakers)
• Required: Fast Internet connection (384 kbps or more recommended)
• Required: Microphone and speakers (USB headset recommended)
7.6 - Which are ProZ.com webinars audio options?
You can join ProZ.com Webinar via VoIP (Mic & Speakers) or telephone. Your choice of audio mode is provided in the Audio pane of your Control Panel. (see image below)
By default, you will be joined into the Webinar muted.
Note: If you choose to join via VoIP, you will need speakers to listen to the Webinar and a microphone to speak (if the organizer gives you speaking rights).
VoIP Best Practices
If you join the Webinar using VoIP, please note that audio quality can vary based on your audio
software/hardware manufacturer as well as your operating system. When using VoIP, the following
best practices are recommended:
• For optimum sound quality, a headset is recommended, preferably a USB headset.
• If a headset is not available, speakers are required to listen to the Webinar and a USB
microphone to speak (if the organizer gives you speaking rights).
• If using a microphone, it should be at least 1.5 feet away from any speakers built in or connected to your PC.
• The use of a Webcam microphone is not recommended.
• If you are unmuted by the organizer, you may need to turn the volume down on your speakers
to avoid echo.
IMPORTANT
Dropped words, delay or robotic sound during webinar presentation is often due to poor network performance, lack of memory or high CPU usage.
Please close all aplications you are not using during the presentation.
Note that a dial-up internet connection can cause poor performance. For optimum performance when using VoIP, we recommend a broadband Internet connection (see System requirements above)
7.7 - How can I test my connectivity before the webinar takes place?
1. Please click on http://www.gotomeeting.com/wizard
2. Click the "Download GoToMeeting Connection Wizard" link
3. Run or open g2mwizard.exe
4. Click "OK" on the dialog box
5. Wait for tests, then click "Next"
6. Click "Exit Wizard"
IMPORTANT: If you are experiencing issues when connecting to your Webinar it may be due to an Internet Security application such as a Firewall. For more reference, you can view Go To Webinar IP range document at http://www.citrixonline.com/iprange"
If results of connectivity test are not successful, please submit a support request here along with the message you received after running the wizard.
7.8 - How do I find out the time of a webinar in my location?
Please note that accuracy of the information provided in the link above requires that your computer's time matches its time zone setting. For example, if your computer is set for Norway time, its time zone should also be set for Norway. To learn what is your location time zone, please click here and enter the name of your city or country.
7.9 - I paid but I will not be able to take the webinar. Can I receive a refund?
Attendees who cancel their participation not later than 5 days before the planned training session date will receive a refund of their registration fees minus a 10% administrative fee. No refunds will be granted for cancellations beyond that point. Refunds will be processed 30 days after receiving notification of cancellation. Cancellations must be requested by email to the Training session coordinator.
7.10 - Will I have access to a recording of the session?
Webinar sessions will be recorded and uploaded at ProZ.com video center http://www.proz.com/videos on the next working day after the webinar takes place.
Videos will be restricted to webinar attendees only and there will be no limit in number of times videos can be watched. For some webinars, material used by the presenter (slides, documents, glossaries) will also be sent to attendees.
7.11 - Free Webinars
ProZ.com organizes and provides registered users with an opportunity to participate in Free Webinars. The Free Webinars are held every month on the 3rd week and require additional registration at Go To Webinar. For the list of Free webinars click here
11.1 - Do I have to use the same email I use on ProZ.com when registering for a Free webinar?
No. You can provide any email address you wish, but it must be a valid email and one you have access to as this is the address where invitation and confirmation links will be delivered.
11.2 - Why did I receive a communication from a CAT tool company after registering for a free webinar?
With some Webinars the companies providing the webinar have the opportunity to send via ProZ.com emails and communications. Additionally some companies conducting Free Webinars will receive confirmation and information provided during the registration process – as lead generation. In this instance users will be notified clearly and conspicuously that the information provided during the Free webinar registration on Go To Webinar may be provided to the company conducting the webinar. In these instances your Webinar registration data is subject to the privacy policy of the company conducting the webinar.
11.3 - Will I receive a certificate for attending a Free Webinar?
No, attendees at Free webinars will not receive a certificate of attendance.
11.4 - I cannot speak, why is my microphone muted during webinar?
All attendees in Free webinars, and in some large webinars will have their microphone’s muted and will be in listen only mode in order to limit background noise and improve the experience for all users.
11.5 - I don’t have a microphone can I still participate in a free webinar?
You do not need a microphone to participate. You will need speakers or a headset to listen, or you can dial in using a standard telephone (long distance rates may apply).
11.6 - Do I need to download any software to participate in a Free Webinar?
You do not need to purchase or install any software to participate, but will need up to date Java programs – to test your computers Java application is up to date please visit http://java.com/en/download/help/testvm.xml
When paying in local currency (other than EUR and USD), the price of the session will be the course price equivalent in the local currency at the exchange rate of the day of the transaction. ( http://www.xe.com/ucc/ will be used as a source)
Your status will be updated when confirmation of the payment is entered by the payment system or the Local Payment Contact, depending on the payment method you choose.
In the case of local payment, it may take some time for notifications to be sent and processed, particularly when a wire transfer is involved. If you are not listed after more than three days after you believe your payment should have arrived, please contact the Training session coordinator.
8.1 - Argentina
Local payment contact:
Soledad Azcona
Calle 45 No 883 Piso 3 Oficina B
La Plata. (B1900AEI)
Buenos Aires, Argentina
+54-0221-425-1266 soledad@proz.com
1. Transfer funds to the local payment contact
Transfer funds to:
Standard Bank (Former Bank of Boston)
Proz.com Argentina SRL
Company's CUIT: 30709507148
Account Number: 0501/02115030/59
Current account's CBU: 0150501602000115030592
2. Send the following information to the payment representative via fax, email ( soledad@proz.com ), or postal mail
- Your ProZ.com member ID
- Your full name
- CUIT number
- Type of tax payer
- Reference of the session you are purchasing.
The updates to the menu were made to make the site easy and more intuitive for visitors. Obviously, like any change, this may take a few days to get used to.
The dropdown menus have been divided into two-dimensional panels with similar items grouped together under headings. This eliminates scrolling for those with smaller screens, and also improves readability.
Mouseover your name at the top of the screen. Here you will find information about your account, your email settings, and more. The "My ProZ.com" menu was moved up here to simplify the main navigation, and to keep all of this type of information together.
Main 
