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Across 4.02 Freelance installation problem
Thread poster: Jerzy Czopik

Jerzy Czopik  Identity Verified
Germany
Local time: 06:27
Member (2003)
Polish to German
+ ...
Oct 19, 2008

When I attempt to install the latest (downloaded today) version of Across, I get until the MsSQL installation. My Across installer gives me only the one choice to install SQL Server 2005.



That is of course ok, so I let the system install SQL. The installer starts and goes through, but for an unknown reason it cannot configure the services and I get this error:



I am able to install the SQL server from Across installation files, but to no avail, the error message is still there. Someone has a solution for that?

Thanks

BR
Jerzy


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Vito Smolej
Germany
Local time: 06:27
Member (2004)
English to Slovenian
+ ...
are you logged in as admin? Oct 20, 2008

Hi Jerzy:

Usually the first - and only - reason for this kind of problems.


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Jerzy Czopik  Identity Verified
Germany
Local time: 06:27
Member (2003)
Polish to German
+ ...
TOPIC STARTER
I'm the admin in all my PCs Oct 20, 2008

But logged in as me (in Windows XP this shouldn't make any difference).
In the meantime I've contacted Across and hope for an answer.

Thanks
BR
Jerzy


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Grzegorz Gryc  Identity Verified
Local time: 06:27
French to Polish
+ ...
SQL serwer password... Oct 20, 2008

Vito Smolej wrote:

Usually the first - and only - reason for this kind of problems.


As I remember, when you try to change the SQL server instance password for Across DB during the installation (it seems natural for me to change it...), something goes wrong during the installation.
As I'm aware about this quirk, I don't remember exactly the message...

Try to reinstall and don't change any settings.
I suppose the SA password is generated randomly in order to prevent the DB sharing.
Not sure, of course.

Cheers
GG

[Edited at 2008-10-20 15:38]


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Selcuk Akyuz  Identity Verified
Turkey
Local time: 07:27
Member (2006)
English to Turkish
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password Oct 20, 2008

It should be sa12345, written somewhere in the manual.

-----------------------------------------
Correction: sa123456

[Edited at 2008-11-24 10:53 GMT]


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Jerzy Czopik  Identity Verified
Germany
Local time: 06:27
Member (2003)
Polish to German
+ ...
TOPIC STARTER
Thing is... Oct 20, 2008

that I am even not able to put a single dot as a password.
Look at the screen shot above - the text is cut in the middle and that's all what I see.
Looks like would the programmer again have tested everything only in their standard environment, not trying to use for example big fonts for the screen inn Windows. And I don't have time to set my fonts to small just and only for the purpose of this installation.

So I'll just wait for the reaction of Across.

Br
Jerzy


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Grzegorz Gryc  Identity Verified
Local time: 06:27
French to Polish
+ ...
SQL server instances... Oct 20, 2008

Jerzy Czopik wrote:

that I am even not able to put a single dot as a password.

The password field is displayed on another screen, sure.
You have another SQL Server instance installed?
Normally, Across is the 2nd or 3rd MS SQL server I install.
Try to install first the Visual Studio Express with SQL Server 2005 (available for free from MS).
http://www.microsoft.com/express/2005/
If VS Express fails, you my have some major problem with your OS configuration.
XP Pro, I hope?

Look at the screen shot above - the text is cut in the middle and that's all what I see.
Looks like would the programmer again have tested everything only in their standard environment,

Just like Trados guys

not trying to use for example big fonts for the screen inn Windows.

The big fonts often cause problems but I don't think it's the reason why your installation fails.

And I don't have time to set my fonts to small just and only for the purpose of this installation.

So I'll just wait for the reaction of Across.

Well, well... you haven't paid a service agreement? ;P

PS.
I'm a bloody bastard.
I paid PSMA.
They can't ignore the bugs I send now

Cheers
GG

[Edited at 2008-10-20 20:46]


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Grzegorz Gryc  Identity Verified
Local time: 06:27
French to Polish
+ ...
Wow... Oct 20, 2008

Selcuk Akyuz wrote:

It should be sa12345, written somewhere in the manual.

LOL
I missed it.

Nevertheless, Across doesn't like (or didn't like) the password change during the installation.
I don't remember the build (probably some 3.5 flavor) but some bugs love to persist.

Cheers
GG


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Uwe Schwenk
United States
Local time: 23:27
English to German
Installation Oct 21, 2008

Jerzy,

In regards to the error message, here is the fix for it:

Go to Start/Control panel/Administrative tools/Services and find the Service SQL Server (ACROSS). Right-click it and open Properties >>Log On. Select Local System account, try to start the service and return to the installation error message to continue the installation.

That solved it for me.


Uwe


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Jerzy Czopik  Identity Verified
Germany
Local time: 06:27
Member (2003)
Polish to German
+ ...
TOPIC STARTER
SQL Server is installed Oct 21, 2008

and configured to work with the local account.
But the Across installation does still stop at the same place.

No clue what else could I do...


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Johan Thorén  Identity Verified
Germany
Local time: 06:27
German to Swedish
+ ...
Same problem here Nov 1, 2008

I've tried installing Across a few times in different versions and on different computers and on one of my computers I have exactly this problem. Please post the answer from Across, when you get it.

Thanks!
/Johan


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Jerzy Czopik  Identity Verified
Germany
Local time: 06:27
Member (2003)
Polish to German
+ ...
TOPIC STARTER
Install SQL Server manually Nov 1, 2008

I've got a description for manual installation of SQL Server, but after that now I have different error - the SQL Server does not work properly with the settings I was advised to make.

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Uwe Schwenk
United States
Local time: 23:27
English to German
across installation Nov 4, 2008

Jerzy,

are the protocols Named Pipes and TCP/IP enabled? This is one of these aftersteps not too well documented.

Go under
Start >>Programs >>Microsoft SQL Server 2005 >>Configuration Tools >> SQL Server Configuration Manager to enable them and afterwards restart the services t activate the changes.

Uwe


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Jerzy Czopik  Identity Verified
Germany
Local time: 06:27
Member (2003)
Polish to German
+ ...
TOPIC STARTER
All suggested protocols are activated Nov 4, 2008

But what I have are two instances of SQL-Server, one named "across", and one named "sqlexpress".
Beside that, I've tested the installation on a different machine, on my laptop, and also to no avail.
Both machines are Windows Service Pack 3. One runs F-Secure Internet Security, the other McAffee Internet Security...
Across and Microsoft deny that SP3 may be the cause and my customer wanted me to switch the firewall off, but TBH I don't want to do that...


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Uwe Schwenk
United States
Local time: 23:27
English to German
Installation Nov 4, 2008

Jerzy,

at my place of work we are also using XP SP3 and I have no problem there. am using the latest patch e.

I will do some research, but off the top of my head I am stumped.

Uwe


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