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Help! PPF file disappeared in Publisher!
Thread poster: Shannon Summers

Shannon Summers  Identity Verified
United States
Local time: 02:49
Member (2008)
French to English
Jan 2, 2009

OK, I'm extremely worried. I've been provided a version of Publisher to work on for a client, and I was working away and I did something (I don't remember what exactly) that made Publisher abort/crash, and now the PPF file I was working on totally disappeared! I have done a search for the file on my entire hard drive, and it is no where to be found! I did find the corresponding .bak file, but I have no clue if I can use this file to restore the PPF file. Does anyone know?? I just hope all the work I've done up to this point isn't gone!

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Alchemy Support
Local time: 10:49
English
Alchemy Support Jan 5, 2009

Hi Shannon,

If that behaviour occurs again, please take note of the steps you took which led to the crash and email the steps along with the bak file to support@alchemysoftware.ie

By renaming the extension on the bak file to ppf, you will then be able to open it with Publisher. If you are still experiencing trouble, please contact support: support@alchemysoftware.ie

Best regards,
Alchemy Software Support Team


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