They are not honest that is what I can say, because they said after we can not deliver the job they did completed that job in 2 hours which was not possible in anyway considering the volume and the text. This proved it to me they are cheaters. Can you suggest what should I do next.
Jeff Whittaker wrote:
It is difficult to comprehend what you asking. Are you trying to say that after agreeing to complete a job by a certain deadline, you were forced to inform the client that the job would be delayed and that after delivering the completed project one day late (with respect to the original deadline) the client refused to pay because after hearing that you would be unable to complete the job by the requested deadline, they claim that they sent the job to someone else and are now refusing to pay you for your work??
If so, at the time you informed the client of the delay, did you specify that the delay would be 24 hours or was the client left in the dark as to the ultimate completion date of the project? In translation work, sometimes “time is of the essence” and the client needs to have a job completed before a specific time (for a meeting, signing a contract, etc.) and if delivered after the deadline, the client may no longer need the translation.
You mentioned that the reason for the delay was “beyond human control”. Did the client agree to the new delivery terms?