| Pages in topic: < [1 2] | Misunderstanding - What would you do? Thread poster: lnmichaud
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| Who said that? | May 14, 2014 |
Frankie JB wrote:
...and not sell it as a kind of "magnanimous goodwill gesture".
Who said "selling" it and "magnanimous"? I don't think any of the colleagues is saying that.
Anyway. My way of responding to these situations is "These things happen!" and a statement of what will be actually charged in the invoice. Full stop.
| | | | Natalie 
Poland
Local time: 13:05
Member (2002)
English to Russian
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MODERATOR SITE LOCALIZER | Exactly my thought | May 14, 2014 |
Mikhail Kropotov wrote:
I'm just curious, did they send you the target document for monolingual proofreading?
So what did you receive from the client?
| | | | | That's exactly what I would do... | May 14, 2014 |
Angie Garbarino wrote: lnmichaud wrote:
Update: The client has followed up owning up to the fact that it was their mistake and that they would pay for it. I'm still not sure about billing them the full amount for the translation (although the work was completed). I will now be billing them separately for proofreading the document.
I'm still of two minds on this. Any thoughts?
[Edited at 2014-05-13 18:20 GMT] Given that the job was only 480 words and this is a good client of yours, my opinion is not to bill them, they'll appreciate it
| | | | lnmichaud
Canada
Local time: 07:05
English to French
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TOPIC STARTER | Usual proofreading fee | May 14, 2014 |
Natalie wrote: Mikhail Kropotov wrote:
I'm just curious, did they send you the target document for monolingual proofreading? So what did you receive from the client?
Yes, I did end up proofreading the original document and charged my usual proofreading fee. When they acknowledged that it was their mistake, they offered to pay for it, but I let them off the hook this time.
Thank you all so much for your insights!
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| Clarifications... | May 14, 2014 |
Tomás Cano Binder, CT wrote:
Who said "selling" it and "magnanimous"? I don't think any of the colleagues is saying that.
Anyway. My way of responding to these situations is "These things happen!" and a statement of what will be actually charged in the invoice. Full stop.
It was not supposed to be understood as reported speech - it's my own argumentation... I just meant to say that in my view Lise should not be TOO nice. Of course, "these things happen" as you say, but she worked 1.5 hours for nothing because of their mistake... Depending on circumstances (for instance if it's a regular, but small-volume individual client who benefits from what are already "friendly" rates, rather than an agency that gives her 50,000 w/m), it can be annoying...
In the end here, it's all about striking a balance between, on one side, offering them forgiveness because it's the first time they make a mistake and damage is not overly costly (as virtually everyone agreed), and on the other side making sure they realize you are not very happy with working 1.5 hours for free and it's not unimportant for you, WHILE at the same time ensuring they feel you do them this favor willingly, both because services rendered grudgingly are not credited as services in someone's mind and because this would allow to leave the door open for a possible gesture of goodwill from them if they appreciate they cost you time and efforts...
| | | | Andrea Diaz
Mexico
Local time: 05:05
English to Spanish
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| Put the client first. | May 14, 2014 |
Because it's a short text, I would have waived the invoice and charged only for the proofreading. This may hurt your profits, but as everyone else has already said, the client will really appreciate it. Of course, if it had been a 5000 words text, I would have only made a discount.
In the end, if this is a valued customer, it would be more profitable consider how this would influence the long-term relationship with him/her.
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