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Thread poster: Richard Creech

Richard Creech  Identity Verified
United States
Local time: 01:38
French to English
+ ...
Jun 7, 2006

I am curious as to how agencies handle situations when an interpreter fails to show up for an assignment. The client has arranged a meeting, perhaps hired others to be there (court reporter, catering, etc.)

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Giovanni Guarnieri MITI, MIL  Identity Verified
United Kingdom
Local time: 06:38
Member (2004)
English to Italian
no-show interpreter Jun 7, 2006

gets on the phone and tries desperately to find a substitute...

Giovanni


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Derek Gill Franßen  Identity Verified
Germany
Local time: 07:38
German to English
+ ...
Ouch... Jun 7, 2006

I'm not an agency and it may sound hard, but I would organize an alternative and then claim (and/or pass on the) damages.


[Edited at 2006-06-07 12:20]


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Monika Coulson  Identity Verified
Local time: 23:38
Member (2001)
English to Albanian
+ ...
Not a perfect solution, but Jun 7, 2006

in some cases they end up calling a telephonic interpreter. This is the case with court, hospitals, welfare appointments, SSA appointments, different administrative hearings etc.

I provide telephonic interpretation from home and about 30% of my calls are due to a no-show or late-show interpreter. Now, this is a large percentage IMO. However, most of these calls are short, since the interpreter finally makes it there.


Monika


Richard Creech wrote:

I am curious as to how agencies handle situations when an interpreter fails to show up for an assignment. The client has arranged a meeting, perhaps hired others to be there (court reporter, catering, etc.)


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xxxsarahl
Local time: 22:38
English to French
+ ...
Agencies send in a replacement Jun 7, 2006

Hi Richard

I suppose you meant conference interpretation. Usually, one of the interpreters will be there, two interpreters not showing up is quite unheard of. In that case, the interpreter finding him/herself alone calls the agency who can then arrange for a replacement to run to the conference. It happened to me a couple times, in both situations. I still remember this one agency waking me up on a Monday morning and asking me to hop on the next plane to the US. We interpreters certainly live on the edge!


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