complaint for service failures Thread poster: Restituta Castiello
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I continue bidding and I conntinue not being noticed with e-mails for closed biddings.
More, this afternoon the system continuously returned error pages and bidding was so slow. Will server updates last still long?
[addsig]
| | | | | Didn't you see this note? | Feb 6, 2002 |
It is perfectly visible.
QUOTE
ProZ.com is currently experiencing technical difficulties as a result of increased traffic. We sincerely regret the inconvenience caused. We will be installing new hardware over the next few weeks, and there may be periods when service is interrupted. We ask for your continued patience as we work to improve ProZ.com.
ProZ.com Staff
END OF QUOTE
| | | | Egmont
Spain
Local time: 11:50
Afrikaans to Spanish
+ ...
Be patient and read carefully first of all all the ProZ.com web page.
[addsig]
| | | | Kate Persson
Denmark
Local time: 11:50
English to Danish
+ ...
To my best of knowledge, the service has to nothing to do with IT-problems. Even though I\'m a Premium member, I never get any notifications at all on neither relevant jobs or anything else. Nobody at proz are giving any answers to my questions. Oh, yes once I got one: \"I couldn\'t reply, as I didn\'thave your e-mail address.\"
\"Ever heard of the reply-function or tried to read it at the bottom of my mail?\" To this a got very unkind answer \"I\'ve sent e-mails for 17 yea... See more To my best of knowledge, the service has to nothing to do with IT-problems. Even though I\'m a Premium member, I never get any notifications at all on neither relevant jobs or anything else. Nobody at proz are giving any answers to my questions. Oh, yes once I got one: \"I couldn\'t reply, as I didn\'thave your e-mail address.\"
\"Ever heard of the reply-function or tried to read it at the bottom of my mail?\" To this a got very unkind answer \"I\'ve sent e-mails for 17 years, don\'t you...\"
Maybe somebody should learn about CRM at Proz.
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| Are you sure? | Feb 7, 2002 |
Kate,
No one at ProZ.com has been using email for 17 years, and no one would answer with the tone that you suggest was taken.I wonder if you have confused ProZ.com with another service.
Your lack of email notifications may be related to your settings, which call only for notification of Dutch to Spanish jobs, Dutch to German jobs, and \'easy\' KudoZ questions in English to Dutch. We have not had email notification problems for several weeks. If you have... See more Kate,
No one at ProZ.com has been using email for 17 years, and no one would answer with the tone that you suggest was taken.I wonder if you have confused ProZ.com with another service.
Your lack of email notifications may be related to your settings, which call only for notification of Dutch to Spanish jobs, Dutch to German jobs, and \'easy\' KudoZ questions in English to Dutch. We have not had email notification problems for several weeks. If you have specific questions, please use the \'support requests\' option in the menu bar.
Henry ▲ Collapse
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