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Strange problem with Trados - it only saves the text as rtf
Thread poster: Monika Coulson

Monika Coulson  Identity Verified
Local time: 08:22
Member (2001)
English to Albanian
+ ...
Dec 19, 2002

Dear Trados experts,


I am experiencing a strange problem with Trados with files that come from the same company. After I finish the translation, I go and clean it up. When I try to open the file after it is cleaned, the file is disappeared! I can only see an uncleaned back up file. If I save the back up file as a MS word format, and try to clean it again, same thing will happen. However, if I save the file as an rtf format and try to clean it up, things will be fine and I do not see the source language.


Why is this happening? Has anybody else experienced something like that? Are there any solutions?


Thank you very much for your help.





Monika



[ This Message was edited by:on2002-12-19 20:51]


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Arnaud HERVE  Identity Verified
France
Local time: 15:22
English to French
+ ...
directories Dec 19, 2002

Have you tried to look for the new files somewhere else on your hard disk? Maybe Trados puts them in another place.

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Frank Bremster  Identity Verified
Local time: 16:22
German
+ ...
Had the same problem Dec 19, 2002

I had the same problem. The Trados support told me to download and install patch KB1111. Now it works. I don`t remember the link anymore, but look on the Trados page itself or Translationzone.





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Monika Coulson  Identity Verified
Local time: 08:22
Member (2001)
English to Albanian
+ ...
TOPIC STARTER
Thank you Dec 20, 2002

Thank you Frank, I will contact Trados.

Quote:


On 2002-12-19 23:24, frankbr wrote:

I had the same problem. The Trados support told me to download and install patch KB1111. Now it works. I don`t remember the link anymore, but look on the Trados page itself or Translationzone.



Also, thank you Arnaud. I actually have checked, but could not find the files anywhere... I was so happy to see at least a back up file



Thank you both for your time,

Monika







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Ralf Lemster  Identity Verified
Germany
Local time: 15:22
English to German
+ ...
More info, please... Dec 20, 2002

Hi Monika,

Can you give us some more information, please?



- Which version of Trados are you using?

- Which file type are you cleaning up?

- Are you using Workspace to clean up, or do you try to clean up from within Workbench?





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Monika Coulson  Identity Verified
Local time: 08:22
Member (2001)
English to Albanian
+ ...
TOPIC STARTER
More info... Dec 20, 2002

Hello Ralf,



- Which version of Trados are you using?



I use Trados 5.5



- Which file type are you cleaning up?



Normal MS word files



- Are you using Workspace to clean up, or do you try to clean up from within Workbench?



I tried to clean up within Workbench.



Thank you,

Monika


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Monika Coulson  Identity Verified
Local time: 08:22
Member (2001)
English to Albanian
+ ...
TOPIC STARTER
More info... Dec 20, 2002

Hello Ralf,



- Which version of Trados are you using?



I use Trados 5.5



- Which file type are you cleaning up?



Normal MS word files



- Are you using Workspace to clean up, or do you try to clean up from within Workbench?



I tried to clean up within Workbench.



Thank you,

Monika


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