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Problems running DVX on new laptop
Thread poster: Anne Key
Anne Key
Local time: 14:13
Dutch to English
+ ...
Jun 7, 2008

Please could you help me with the following query:

I recently purchased a new laptop, and managed to install DVX successfully.

However, every time I try to update a row / save a translation / press F5, the following error message appears:

"dvxUI has encountered a problem.
Module: frmProjectView
Procedure: UpdateRowLine
Automation error, there is no connection for this automation ID"

Could this be a software problem / Microsoft error, or a problem with my new laptop?

I transferred the same translation to my old laptop, and encountered no problems.

Many thanks in advance for your help / suggestions!

Anne (puzzled)


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Selcuk Akyuz  Identity Verified
Turkey
Local time: 16:13
Member (2006)
English to Turkish
+ ...
Please provide more information Jun 7, 2008

Hi Anne,

What is the operating system in your new laptop, XP, Vista, ...
And your Deja Vu version and build?


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Anne Key
Local time: 14:13
Dutch to English
+ ...
TOPIC STARTER
More information Jun 7, 2008

Hello there,

My OS is Windows XP, and I'm using Deja Vu X version 7.0.284.

I installed Office 2007 on my new laptop, and then re-installed
Office 2003 as I thought the error might be due to incompatibility
problems. Neither solved the problem!

Interestingly, the rows ARE updated, despite the system crashing. I keep
re-launching DVX and entering translations on a piece-meal basis, which
is proving time-consuming.

Do you happen to know what the error message means?

Many thanks,

Anne


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Lingua DK  Identity Verified
Denmark
Local time: 15:13
Member (2005)
English to Danish
+ ...
Email to support Jun 7, 2008

I would write to support@atril.com - they are always very helpful.

Or try the support site: www.atril.com

Hope that will help you.


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Wolfgang Jörissen  Identity Verified
Belize
Member
Dutch to German
+ ...
Update to newest build Jun 8, 2008

284 is not the most recent build. Get the newest one from the Atril site and let me bet that this will solve your problem.

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Anne Key
Local time: 14:13
Dutch to English
+ ...
TOPIC STARTER
Newest build not working Jun 8, 2008

Hello there,

Many thanks for your replies. I've just upgraded to the latest build (version 7.5.303?), but unfortunately this hasn't resolved the problem.

My old laptop comes installed with 7.0.284 and is still working OK.

Interestingly, my new laptop keeps rejecting the DVX Dongle, informing me that "Dinkey Dongle Installation Disk" is required.

I'm not fully IT-literate (as you can no doubt tell), so I'm a bit stumped!

I've emailed support@atril.com - hopefully they'll shed some light on the matter.

Thanks again,

Anne


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Anne Key
Local time: 14:13
Dutch to English
+ ...
TOPIC STARTER
Alternatively... Jun 8, 2008

Hello again,

As a last resort...I've plumped for the Typical installation (rather than Complete).

If that doesn't solve the problem, I'll shut down the laptop and take the dog for a walk!

All the best,

Anne


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Anne Key
Local time: 14:13
Dutch to English
+ ...
TOPIC STARTER
Problem solved! Jun 8, 2008

Sorry to bombard you with yet another update...the Typical installation seems to have done the trick.

I've just tried Pretranslate, and the system didn't crash.

Fingers crossed...

Thanks again for your help and suggestions!

Anne


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