Pavel Tsvetkov Bulgaria Local time: 07:14 Member (2008) English to Bulgarian + ...
MODERATOR
Dec 23, 2011
Dear All,
I bought Déjà vu x2 a couple of months ago. Two new versions have been released since and I updated on both occasions. The current built is: Déjà Vu X2 Professional build 8.0.519
Something must have happened as of late, because now, when I try to start the product I get the following error message:
Technical Details:
DejaVuX2.mEnayption.Init Line: 5
-2147024770: Automation error
The specified module could not be found.
I have Windows XP Pro SP3 installed and Déjà vu x2 is licensed with a dongle.
If someone has an idea, please, help!
Kind Regards,
PTs
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Yolanda Broad United States Local time: 00:14 Member (2000) French to English + ...
MODERATOR
Were you able to use the new build before you got the error?
Dec 24, 2011
I'm only on version 8.0.486, so I have no direct experience with that latest build.
Did you install the new build and run into the error right away, or did the error start after you'd started using the build? If the former, try downloading it again, and reinstalling from scratch. If the latter, let's hope that somebody who knows more about errors comes along to help. And, in the interim, you might try reinstalling the previous build, assuming you still have it.
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Pavel Tsvetkov Bulgaria Local time: 07:14 Member (2008) English to Bulgarian + ...
MODERATOR
TOPIC STARTER
To clarify...
Dec 24, 2011
Dear Yolanda,
Thank you for your answer.
1. I have bought Déjà vu x2 only recently and I have not started using it for real translation work.
2. I have recollection that I initially this new build would start or break, and then it refused to start all together. So whatever it is, it became worse with time.
3. I do not have the old version, so I cannot revert back.
4. I tried deinstalling-restarting-installing from scratch, but it did not help.
Kind Regards,
PTs
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Victor Dewsbery Germany Local time: 06:14 German to English + ...
Technical troubleshooting
Dec 24, 2011
Hi Pavel,
I haven't seen this particular error and am not enough of a "geek" to be able to suggest a solution.
The best option is to send your details to support@atril.com - they are normally pretty quick to help with such technical problems, although I don't know whether there may be a delay for seasonal reasons at the moment.
Happy Christmas anyway.
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Pavel Tsvetkov Bulgaria Local time: 07:14 Member (2008) English to Bulgarian + ...
MODERATOR
TOPIC STARTER
Thank you, guys!
Dec 24, 2011
Dear All,
I have already opened a support ticket for this one.
In the meantime - if someone knows how to fix it, please, come forward.
Kind Regards,
PTs
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Pavel Tsvetkov Bulgaria Local time: 07:14 Member (2008) English to Bulgarian + ...
MODERATOR
TOPIC STARTER
Fixed
Dec 24, 2011
Dear All,
I have received an answer from Atril's Support. Here it is:
The first suggestion worked: I downloaded the software, ran it, it deinstalled said update, then I ran it again and it installed it. After that Déjà vu worked like a charm.
The support ticket was answered in less than 24 h and the suggestion was very helpful. Kudoz, Atril!
Kind Regards,
PTs
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