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Email messages returned as "deleted unread"
Thread poster: Jenny Forbes

Jenny Forbes  Identity Verified
Local time: 15:52
Member (2006)
French to English
+ ...
Aug 3, 2007

Recently, I've received several automated messages saying that an email I've sent was "deleted unread". When I forward this message to the person concerned to show them what's happened and to ask why it was "deleted unread", sometimes that message also comes back as "deleted unread". When I phone the person to ask why they deleted my message unread, they say they didn't.
What's going on? Is this just another glitch in the system somewhere?
It can be worrying when one has sent someone an urgent job.
Not a major problem, just wondering why.
Regards,
Jenny.


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Adam Dean  Identity Verified
Local time: 15:52
German to English
+ ...
Read in preview Aug 3, 2007

In Outlook, you can read messages in a preview pane without actually opening them. Messages are only automatically marked as "read" if you then double-click on the message itself to open it in a separate window.

If the user deletes a message after only reading the preview version, it is flagged as "deleted unread" even though they have actually looked at the content.

I often read mails in the preview pane and then delete them from my inbox without actually opening them. If the sender has asked for a read receipt, the computer will ask if I want to send a "deleted unread" mail and I will say "no". However, this prompt can be turned off and Outlook will send the "deleted unread" mail automatically.

I'm sure the mails are being read - just not opened in a separate window.


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Jenny Forbes  Identity Verified
Local time: 15:52
Member (2006)
French to English
+ ...
TOPIC STARTER
Thank you, 'A' Aug 4, 2007

A Dean wrote:

In Outlook, you can read messages in a preview pane without actually opening them. Messages are only automatically marked as "read" if you then double-click on the message itself to open it in a separate window.

If the user deletes a message after only reading the preview version, it is flagged as "deleted unread" even though they have actually looked at the content.

I often read mails in the preview pane and then delete them from my inbox without actually opening them. If the sender has asked for a read receipt, the computer will ask if I want to send a "deleted unread" mail and I will say "no". However, this prompt can be turned off and Outlook will send the "deleted unread" mail automatically.

I'm sure the mails are being read - just not opened in a separate window.


Thank you - that's comforting. However, at least one of the "deleted unread" messages (one containing the urgent work I'd sent) clearly hadn't been read, because the client phoned next day to ask where the work was. Upsetting. I sent it again at once, of course, and that time it seems to have been received.
Kind regards,
Jenny.


[Edited at 2007-08-04 16:22]


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Natalie  Identity Verified
Poland
Local time: 16:52
Member (2002)
English to Russian
+ ...

MODERATOR
Ask the client to check his filters Aug 7, 2007

Hi Jenny,

I had once exactly the same problem with one of my clients, and it turned out to be that he changed smth in the emailer settings, so my messages landed directly in the trash. When I asked him to check the trash he found everything there, corrected the filters and the problem has never repeated since then.


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xxxtlmurray
Local time: 10:52
English
Not the default setting Aug 11, 2007

A Dean wrote:
In Outlook, you can read messages in a preview pane without actually opening them. Messages are only automatically marked as "read" if you then double-click on the message itself to open it in a separate window.


The "only" is incorrect: Marking as read does not require opening in a separate window. In Outlook 2003 default settings will not mark as read when selected but it WILL mark it when the selection changes; in other words, when you select it it's not marked, but as soon as something else is selected, it IS marked as read. The user would have to delete it while it's selected to flag it as "deleted unread".

In older Outlook I think the default was to mark as read after a short delay, even if just selected (not opened). The default time value is pretty short. I don't know the actual value, but you sort have to work at it to select a subject and press Delete before Outlook says it's been read.


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Email messages returned as "deleted unread"

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