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Off topic: Laptop Screen goes Blank
Thread poster: Ritu Bhanot

Ritu Bhanot  Identity Verified
France
Local time: 14:02
Member (2006)
French to Hindi
+ ...
Dec 21, 2006

Hi,
I've been facing this issue with my laptop ever since I bought it. It's a new Compaq nx 6120 laptop and less than 6 months old. All of a sudden the laptop screen goes blank all I can see is a white screen.
The first time I had this problem I was told to reboot the system and it worked. But as I continued to have this problem (eg. once in 10 -15 days) I took the laptop to the HP Dealer. And of course, it worked fine in front of him
But I'm worried it's new and I don't know the reason behind this problem. I use the same softwares that I used with my desktop and I had no problem there. I rarely run it on battery as I have a good inverter for back-up.
Has anyone else faced this problem with laptop? How was it resolved?
Thanks a lot for your advice.
Best regards,
Ritu Bhanot


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Doron Greenspan MITI  Identity Verified
Israel
Local time: 15:02
Member (2005)
English to Hebrew
+ ...
Sleeping, Hibernating? Dec 21, 2006

Hi have an nx-6110, and this used to irritate me too, until I worked out it's to do with the sleep/hibernation settings:

Control Panel / Performance and Maintenance / Power Options / Here, set the tabs according to your preferences, but I'd recommend removing any check from the Hibernate box.

In my case, it was enough to click the On/Off button once to get it back to life.

Let me know if you need more advice,

Doron


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Ritu Bhanot  Identity Verified
France
Local time: 14:02
Member (2006)
French to Hindi
+ ...
TOPIC STARTER
Hibernating/ sleeping Dec 21, 2006

Hi,

Thanks for your response.

From what I know, a laptop/ computer goes to sleep / hibernates when it's not in use but my screen goes blank while I'm working!!!

And the screen is not black blank but white...

Yes, it starts working again as usual once I switch it off and then on again. But what scares me is the possibility that there might be some technical reason behind this unusual behaviour.

Any more ideas?

Ritu


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Mulyadi Subali  Identity Verified
Indonesia
Local time: 20:02
English to Indonesian
+ ...
power button Dec 21, 2006

laptop usually wakes up when you press the power button. have you tried it?

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Riens Middelhof  Identity Verified
Netherlands
Local time: 14:02
Spanish to Dutch
+ ...
useful link Dec 21, 2006

Hi Ritu

I found this on the net:

http://www-clmc.usc.edu/~jrpeters/pmwiki.php/Computer/White-screenProblem

Call me if you need a screwdriver


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Joanna Borowska  Identity Verified
Poland
Local time: 14:02
English to Polish
Similar problem Dec 21, 2006

A similar thing happened to me just today: the screen of my laptop (Compaq Presario 2100) went blank and I'm afraid it's for good It's an old thing: over 4 years old, but I got used to it and kind of hoped it would be with me for ever.
When I connect it to a computer monitor, it's working fine, so the problem must be with the laptop screen. I'm having a specialist come check it out tomorrow. But since it's so old, I guess it's high time I bought a new one...

Of course I don't mean to scare you - I'm sure your problem is only temporary and you'll find a way round it. Good luck, Ritu!

Joanna


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franksf
Chinese to English
Contact HP support Dec 21, 2006

Hello. A 6-month old laptop should still be under warranty (free support), would it be possible for you to contact HP support before trying anything that might void your hardware warranty? HP should have a service level agreement that will respond to your request within its specifiied time frame. Good luck.

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Ritu Bhanot  Identity Verified
France
Local time: 14:02
Member (2006)
French to Hindi
+ ...
TOPIC STARTER
HP Service Centre Dec 22, 2006

Hi everyone,

Thanks a lot for your support.

As its still new I think I'll take it to the service centre rather than meddle with it on my own Contacted the service centre yesterday and they've advised me the same. Though they asked me to install something called biomos or whatever which they sent through their online support window.

As I'm a bit busy right now, I'll take it to them sometime next week or in jan.

Meanwhile going to my school's alumni meet on saturday... should be more fun than HP service centre

sincerely,

Ritu


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