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Bombarded with kudoz mails!
Thread poster: Diane de Cicco

Diane de Cicco
France
Local time: 05:08
Member (2005)
English to French
+ ...
Sep 26, 2005

I am being bombarded with kudoz e-mails for the same question over and over again (two question; 20 or more per question!) as if the system were programmed to send me the same e-mail every minute or had gone totally crazy. How can I stop this e-mail tropical storm?

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Ralf Lemster  Identity Verified
Germany
Local time: 05:08
English to German
+ ...
Submit a Support Request Sep 26, 2005

...to ProZ.com staff; make sure to quote the URL of the question(s) affected. It is also useful to include the IP headers of any notification, so they can track the messages.

Best regards,
Ralf


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Diane de Cicco
France
Local time: 05:08
Member (2005)
English to French
+ ...
TOPIC STARTER
URL of question affected Sep 26, 2005

Diane de Cicco wrote:

I am being bombarded with kudoz e-mails for the same question over and over again (two question; 20 or more per question!) as if the system were programmed to send me the same e-mail every minute or had gone totally crazy. How can I stop this e-mail tropical storm?


The URL of the question affected is:
http://www.proz.com/kudoz/1145703

I have been timing it precisely: I get the same e-mail every two minutes. I have now received over 35 of the same!

[Edited at 2005-09-26 08:24]


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Florence B  Identity Verified
France
Member (2002)
English to French
+ ...
It could as well be your email server/client Sep 26, 2005

Hi Diane
There is a possibility that, for some reason, your email client cannot delete the message from the server - as a result you would get it each time you retrieve the mail. This may happen in very rare cases if the message somehow gets corrupted.

The solution in this case is to get to the server using a webmail feature, and delete the message from there. Or manage to retrieve your mail from another client for once. For instance from http://proz.mail.everyone.net you can retrieve your mail from another server (go to "Options" / "Check external mail" /click on "Edit" and uncheck "leave mail on server")

If this is not the case, Ralf's advice is the only way to go.

Florence


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Henry Dotterer
Local time: 00:08
SITE FOUNDER
Have not yet heard from others Sep 26, 2005

Our logs show the message was queued up once. This is not a guarantee that the message was not sent to you multiple times by the mailer, but it is a pretty good indicator and we have not (yet) received complaints or support tickets from anyone else regarding multiple mailings today. I'll keep an eye out on our end, but you may want to check everything on yours too.

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Jason Grimes
Local time: 00:08
SITE STAFF
Please submit a support ticket with complete headers of a couple duplicate messages Sep 26, 2005

Hi Diane,

If you submit a support ticket that includes the complete headers of a couple of the duplicate messages, support staff can help track down exactly where the problem is occurring. You can submit an email-related support ticket here: http://www.proz.com/support?mode=ask&type=email

To learn how to see the complete headers of an email message, follow the instructions for your email program on this page: http://pobox.com/fullheaders.mhtml

Best regards,

Jason


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Diane de Cicco
France
Local time: 05:08
Member (2005)
English to French
+ ...
TOPIC STARTER
Problem solved Sep 26, 2005

Many thanks to all for your replies. It looks as if the problem has stopped. It was propably due to a problem on the server.



Oddie wrote:

Hi Diane
There is a possibility that, for some reason, your email client cannot delete the message from the server - as a result you would get it each time you retrieve the mail. This may happen in very rare cases if the message somehow gets corrupted.

The solution in this case is to get to the server using a webmail feature, and delete the message from there. Or manage to retrieve your mail from another client for once. For instance from http://proz.mail.everyone.net you can retrieve your mail from another server (go to "Options" / "Check external mail" /click on "Edit" and uncheck "leave mail on server")

If this is not the case, Ralf's advice is the only way to go.

Florence


[Edited at 2005-09-26 16:46]

[Edited at 2005-09-26 16:47]


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