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No KudoZ notifications (new questions) for the last two days
Thread poster: António Ribeiro
António Ribeiro  Identity Verified
Local time: 21:49
English to Portuguese
+ ...
Apr 22, 2006

Any idea why?

I have already checked my personal dashboard and everything is OK.

The only thing I am receiving in my mail box are peer comments and question closed

Cheers,

António Ribeiro
Australia


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Anne Spitzmueller  Identity Verified
Germany
Local time: 13:49
Member (2005)
English to German
Check your spam settings/list Apr 23, 2006

Hi António,

I had the same problem with my Yahoo!-Mail account.

I checked all my dashboard settings and everything was correct. Then I had a closer look at some of the questions that should have reached me by e-mail to see if they were sent to me at all. (On the page with the question there is a little box telling you if e-mail notification of this question was ent to you.)

They were all sent to my correct e-mail address. This meant the problem could only lie with the e-mail service provider. It took me a while to find out that the sender address was on my (?) Yahoo!-spam list. I have no idea how this could have happened, because I hadn't put it there (at least not on purpose).

The reason why it took me so long to find out that this was the problem is that the KudoZ-notifications didn't go into the bulk folder first. They just stopped arriving and I didn't know about the spam list. Furthermore, you can only access the spam list after you mark something as "spam". At least that is the only way I know.

I had also contacted Yahoo! and they weren't able to help; in fact they didn't even tell me about the spam list. I had also submitted a support ticket to ProZ.com about the issue but since the problem was on the side of the e-mail provider they couldn't solve the problem from their end.

Since I have removed the particular e-mail address from the spam list, I receive all the notifications I should receive - just as before.

Hope that helps!

Anne


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António Ribeiro  Identity Verified
Local time: 21:49
English to Portuguese
+ ...
TOPIC STARTER
Thanks Apr 23, 2006

Thanks Anne.

I will try to check it again as soon as I can. In the meantime, where is that little box?


Anne Spitzmueller wrote:

(On the page with the question there is a little box telling you if e-mail notification of this question was ent to you.)



Regards,

António


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Anne Spitzmueller  Identity Verified
Germany
Local time: 13:49
Member (2005)
English to German
Box: "Notification logs / Notification of this KudoZ question was sent to you." Apr 24, 2006

The box is actually bigger than I thought (it is about 14 cm wide and 3 cm high). On the bottom of the page with the question it appears below the box that states the moderators for your specific language pairs and reads as follows:


Notification logs
Notification of this KudoZ question was sent to you.

[Your username]
[Your e-mail address]


Anne


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KathyT  Identity Verified
Australia
Local time: 21:49
Japanese to English
Same here... Apr 24, 2006

Antonio, are you receiving any notifications now?

I, too, have not received any Proz.com notifications of any kind over the past couple of days (Kudoz, jobs, peer comments, etc.)

In fact, I have noticed over the past few weeks that I frequently don't receive all the peer comments posted in response to my answers to a Kudoz Q, nor replies when I have agreed/disagreed to someone else's answer.

I checked my dashboard and everything is as it should be (I have not made any changes, so I wouldn't have expected anything different, anyway...)

I use gmail, so I can check spam, filters, everything at a glance (and everythings fine - I have never set any filters for any Proz mail, nor has any ever gone straight to my Spam folder.)

No idea what's going on - all other email seems to be arriving just fine, and test emails to myself turn up instantly.

Please let me know if your problem still exists.

Thanks, Kathy.


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No KudoZ notifications (new questions) for the last two days

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