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Askers' notes to individual answerers should be notified by email
Thread poster: Jack Doughty

Jack Doughty  Identity Verified
United Kingdom
Local time: 07:52
Member (2000)
Russian to English
+ ...
Jul 27, 2006

I submitted an answer to a KudoZ question today - http://www.proz.com/kudoz/1472778 - and the asker added a note in my answer box which made it quite clear that my answer was wrong. I did not see this until much later, when someone added a peer comment to my answer. If I had seen it, I would have hidden the answer at once, as I have now done.
If the asker puts something in a general note to all answerers, this is notified by email. The facility for replying to individuals is a more recent one (and a useful one), but the fact that email notifications of such replies are not sent seems to me to be a gap in the system which ought to be remedied.


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Susana Galilea  Identity Verified
United States
Local time: 01:52
English to Spanish
+ ...
guilty as charged :) Jul 27, 2006

This is an excellent suggestion, as I was under the impression askers' notes to individual answerers were indeed notified by email (otherwise I would have made sure to post a general note, as a courtesy). It seems to me if the option exists to leave a note for a specific answerer, it would be even more important the person in question be notified.

That said, I appreciated your answer all the same, Jack. It made me realize I had left out an important bit of context. Thank you very much for your input

Susana


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Jack Doughty  Identity Verified
United Kingdom
Local time: 07:52
Member (2000)
Russian to English
+ ...
TOPIC STARTER
Restored Jul 27, 2006

Thank you, Susana.
I have now restored my answer, purely to make the question a better illustration of my point.


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Angela&Claudio
Italy
Local time: 08:52
Italian to Spanish
+ ...
I totally agree Jul 27, 2006

After getting an answer I may want to have something clarified, and it seems that many times the answerer won't go back to the question he/she has already answered and won't see my note at all.

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xxxtazdog
Spain
Local time: 08:52
Spanish to English
+ ...
another vote for this feature Jul 27, 2006

I was also surprised to see notes to me from the asker when I went back to a couple questions I had answered; I think e-mail notifications should definitely be sent, as they are for peer comments.

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LittleBalu
Germany
Local time: 08:52
English to German
+ ...
Excellent suggestion, Jack :-) Jul 27, 2006

I don't have the time to go back to the questions I have answered every two minutes to check whether the asker has commented on my answer (or not). It would be good to be notified by e-mail of asker's individual notes (similar to the e-mail notifications of peer comments).

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marie-christine périé  Identity Verified
France
Local time: 08:52
English to French
+ ...
another agree Jul 27, 2006

Thank you for mentioning that, Jack.

I second you totally. The whole feature is useless if individual answerers are not notified.


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Joanna Borowska  Identity Verified
Poland
Local time: 08:52
English to Polish
I'm with you Jul 27, 2006

If I remember correctly, the feature used to work in the past (about a year ago).

But in any case, ProZians have repeatedly mentioned this problem on the forums for some time now and so far nothing has been done to fix it.

http://www.proz.com/post/264647
http://www.proz.com/post/312637

Maybe a support request would help, although I doubt it, given the fact that some of the other problems I reported almost 3 months ago still haven't been addressed

Joanna


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Jack Doughty  Identity Verified
United Kingdom
Local time: 07:52
Member (2000)
Russian to English
+ ...
TOPIC STARTER
Support request submitted Jul 27, 2006

I've just put in a support request on this, quoting this forum thread and also the two supplied by Joanna (thanks for the information, Joanna), so we'll see if anything comes of that.

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Caryl Swift  Identity Verified
Poland
Local time: 08:52
Polish to English
+ ...
Another 'Aye' Jul 27, 2006

I support your excellent suggestion 100%!

Caryl


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Prawi  Identity Verified
Austria
Local time: 08:52
German to Italian
Another agree wholeheartedly Jul 27, 2006

Thanks for suggesting Jack - I had the same problem a couple of times too - Quite embarrassing, because the asker didn't know I hadn't got his/her message. How could he/she? Without notification it's useless.

Paola


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justin C
United States
Local time: 02:52
English
I have added notifications to the 'ask the answerer' function Jul 28, 2006

Hello all!

I have made it so that answerers are now notified when a note is added about their question.

Please let me know if you notice any problems.

Best regards,
Justin


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Ian M-H
United States
Local time: 02:52
German to English
+ ...
Excellent Jul 28, 2006

Justin wrote:
answerers are now notified when a note is added about their question.


That's excellent news. I was one of the people who did raise a support ticket about this a few months ago, but at that time - despite the best efforts of support staff - it couldn't be resolved.

Thanks for having another look at the problem. If you really have solved it, many of us will be delighted!


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LittleBalu
Germany
Local time: 08:52
English to German
+ ...
Thank you, Justin Jul 28, 2006

justin wrote:

Hello all!

I have made it so that answerers are now notified when a note is added about their question.

Please let me know if you notice any problems.

Best regards,
Justin




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Jack Doughty  Identity Verified
United Kingdom
Local time: 07:52
Member (2000)
Russian to English
+ ...
TOPIC STARTER
Thanks, Justin. Jul 30, 2006

Thank you form your prompt response to my request.

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