Bruce Popp wrote:a very sad story indeed. Cypresoft people were very engaged in customer support. I personally find it sad that they had to close the business. I was an active forum member at yahoogroups.
Here is the message that they posted to the e-mail list for TS2000 users.
Long time no see. Unfortunately, this is not the news you wanted to
hear, but Alain and I had to close the company. Since 31 December,
the company has been officially closed. Already a while before that,
we had to disconnect all phones and internet connections, which is
the reason you did not hear from us until now. The major reason that
we had to close the company is because we lost a very big client. We
have tried to find investors, and even searched for companies that
were willing to buy the company, but without success. Since
Cypresoft started the company in 1999 (almost 5 years ago), Alain and
I have only paid ourselves one year of salaries, and even then it was
a minimum salary. To continue the calculation, this means that Alain
and I have worked almost 4 years for free. But since we believed we
could make a true difference in this commercial world of translation
software, we had invested all the profits of the sales back into the
company to make sure we could keep the company running. Now, we had
reached a financial state where we had no choice but to close the
company, and believe me, it was with pain in my heart that we had to
do so. As a lot of you know, Alain and I worked long hours, 7 days a
week, but it seems that was not enough. Since a couple of years, the
translation market has gone into a deep fall, and it does recover a
bit now, but not enough to help us stay alive.
Since yesterday, we finally have a personal internet connection,
which makes it possible to finally make these comments. To be
honest, it does break my heart to hear some say what you have written
in the previous mails on the egroup. We have supported you day and
night, during the week and weekends, beyond any state another company
would have done. The support has always been free for everyone,
since we thought this was the best way of doing business. Although I
now doubt we get the appreciation that we deserve for that.
Anyway, to come to an end, I have uploaded a file to the egroup which
will enable all of you to create PIN codes on the fly. Knowing that
almost 70% of our TRANS Suites that are currently running around the
globe are illegal, I can say that a lot of you helped us to reach the
point where we had to close the company because we had lack of
fundings. For some clients we had to give up to 15 PIN codes for ONE
license in a year, which does say enough about the number of illegal
licenses they were running. Other clients, even the ones that we
once considered as our best clients, and which almost became personal
friends of mine, where running such illegal versions. And to quote
Eva: > seems to
be a hobby for the users of software nowadays.
For those who intend to move to a competitive tool, which I suppose
you will all do somewhere in the future, buy the tools instead of
doing it in an illegal way. Otherwise, you might face the same
Last but not least, to the people who stayed honest, I can't express
my thanks enough!!!
Best regards to all of you,