Technical forums » MemoQ support »
MemoQ does not appear correctly
Thread poster: vbn
vbn
vbn
Hungary
Sep 26, 2016

Hello!

I have a big problem with memoQ 2014.
My old laptop died so I bought a new one, installed memoQ and it is a complete mess. The icons are so tiny, that I can barely see them. The buttons are broken, only the half of each button is visible in most pop-up windows. The Dashboard pane is not visible at all and if I open a translation project, I can't se the "Import", "Import with options" etc blue buttons... This thing drives me crazy. I tried everything: changing the displ... See more
Hello!

I have a big problem with memoQ 2014.
My old laptop died so I bought a new one, installed memoQ and it is a complete mess. The icons are so tiny, that I can barely see them. The buttons are broken, only the half of each button is visible in most pop-up windows. The Dashboard pane is not visible at all and if I open a translation project, I can't se the "Import", "Import with options" etc blue buttons... This thing drives me crazy. I tried everything: changing the display resolution, scaling, but nothing worked.
Can somebody please help me? Thanks. ▲ Collapse
 
esperantisto
esperantisto  Identity Verified
Local time: 06:31
Member (2006)
English to Russian
+ ...
SITE LOCALIZER
For starters, Sep 26, 2016

…I would delete the respective subdirectory (MemoQ) of the user settings directory.
 
Cristiana Coblis
Cristiana Coblis  Identity Verified
Romania
Local time: 06:31
Member (2004)
English to Romanian
+ ...
same problem Sep 26, 2016

vbn wrote:

Hello!

I have a big problem with memoQ 2014.
My old laptop died so I bought a new one, installed memoQ and it is a complete mess. The icons are so tiny, that I can barely see them. The buttons are broken, only the half of each button is visible in most pop-up windows. The Dashboard pane is not visible at all and if I open a translation project, I can't se the "Import", "Import with options" etc blue buttons... This thing drives me crazy. I tried everything: changing the display resolution, scaling, but nothing worked.
Can somebody please help me? Thanks.


I have the same problem with memoQ 2015 on a Windows 10 Zenbook with an HD resolution. Changing the resolution does not fix the issue. Due to the fact that the interface is messed up and part of the options/buttons are not visible, MemoQ is unusable on this machine. Luckily, I use this machine only when I am traveling. Still, I would love a fix for this.
 
vbn
vbn
Hungary
TOPIC STARTER
is there a way to do that? Sep 26, 2016

esperantisto wrote:

…I would delete the respective subdirectory (MemoQ) of the user settings directory.


Can you please help me, where do I find that?
I use a Microsoft Surface Pro 4, if that counts.
 
esperantisto
esperantisto  Identity Verified
Local time: 06:31
Member (2006)
English to Russian
+ ...
SITE LOCALIZER
Well Sep 28, 2016

vbn wrote:

I use a Microsoft Surface Pro 4, if that counts.


What counts is the operating system installed. Ask their support or in any forum dedicated to your device. I have no idea.
 
Lubomir Groch
Lubomir Groch  Identity Verified
Local time: 05:31
Member
English to Slovak
+ ...
This is most likely a scaling issue for high-DPI devices Jun 29, 2019

I had the same problem. I have an Asus Zenbook with high resolution screen and I fixed this issue by right clicking on the MemoQ desktop icon and then:
Memoq icon -> Properties -> Compatibility -> Change -> click the "Change high DPI settings" button -> check "Override high DPI scaling behavior, scaling performed by:" -> Select " System (Enhanced)" option in the box below.

You can also find more info and assistance in this MS ... See more
I had the same problem. I have an Asus Zenbook with high resolution screen and I fixed this issue by right clicking on the MemoQ desktop icon and then:
Memoq icon -> Properties -> Compatibility -> Change -> click the "Change high DPI settings" button -> check "Override high DPI scaling behavior, scaling performed by:" -> Select " System (Enhanced)" option in the box below.

You can also find more info and assistance in this MS article:
https://support.microsoft.com/en-us/help/3025083/windows-scaling-issues-for-high-dpi-devices

HTH ▲ Collapse


Lincoln Hui
Jorge Arteaga M.D.
Angelina Galanska
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Maya Gorgoshidze[Call to this topic]
Peter Zauner[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

MemoQ does not appear correctly






Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »
CafeTran Espresso
You've never met a CAT tool this clever!

Translate faster & easier, using a sophisticated CAT tool built by a translator / developer. Accept jobs from clients who use Trados, MemoQ, Wordfast & major CAT tools. Download and start using CafeTran Espresso -- for free

Buy now! »