Frozen Paypal account: Anyone has got back the money?
Thread poster: Pamela Cruz

Pamela Cruz  Identity Verified
Chile
Local time: 10:58
English to Spanish
+ ...
Feb 2, 2006

Hi all,

Paypal have just frozen my account. After reading all the info available in the net on the subject, I would like to know if finally there is a fellow translator who has recovered his/her money after the 180-days period this guys say my balance cannot be withdrawn -- I remember to have read here about other translators complaining for the same situation with Paypal, but never read about a happy ending


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xxxBrandis
Local time: 16:58
English to German
+ ...
There is a customer support at paypal Feb 2, 2006

Hi! they normally give you a tracking number for internal paypal issues. But what was the reason for freezing your account? Interests me, becauase it can probably happen to anyone. Best Brandis

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Sven Petersson  Identity Verified
Sweden
Local time: 16:58
English to Swedish
+ ...
Yes Feb 2, 2006

http://www.itmanagersjournal.com/article.pl?sid=04/07/28/1639215

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misscaboo4
Local time: 15:58
Spanish to English
Yes I did after a lot of contact with paypal Feb 2, 2006

Hi,

I had this problem in the summer of last year after paypal froze my account for "suspicious" activity even though I cannot see how this was possible.

After numerous phone calls and emails I was eventually sent a cose to prove my location, I also had to set up a bank account to the paypal account and get that verified. It took a while, but not the 180 days you mention...so I think you just need to be persistent and carry out all the security checks they insist you do

I got a similar email last week saying my account had been frozen but was suspicios and forwarded it to their fraud email address. They confirmed that it was a scam email, so the freezing may not be real (if that makes sense?!)

Hope this is of some use
Catherine


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JaneTranslates  Identity Verified
Puerto Rico
Local time: 10:58
Member (2005)
Spanish to English
+ ...
Scam email? Feb 2, 2006

Definitely check with Paypal first--if you were told in an email that your account is frozen, it's probably a fraud. Don't click on any link in the email--type www.paypal.com into your browser and log in. Click on paypal's links regarding phony emails, fraud, etc. If you have responded to a fake email, it is *imperative* that you inform PayPal and follow their recommendations to change your password and get things straightened out immediately.

I have received scam emails purporting to come from eBay or PayPal. Each time I have been able to resolve the situation the same day. But don't click on any links in the emails!

Good luck.

Jane


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Pamela Cruz  Identity Verified
Chile
Local time: 10:58
English to Spanish
+ ...
TOPIC STARTER
Thanks... Feb 2, 2006

Hi again,

Yes, the first thing I did was checking up it was not a fake email -- I logged on my 2 accounts and found that I had Limited Access in both of them.

A couple of hours ago I made a phone call to Paypal Customer Service: My account was frozen because of "suspicious activity." The 'suspicious activity' was sending money from a premier account to a personal account. The lady said it was forbidden.

After that phone call, I received an email acknowledging receipt of all the documents requested by them that I have already faxed 2 days ago.

The 180-days period was mentioned in a Paypal form email sent to the e-address of one of my accounts, but Customer Service had no record of it (!). I must say too that after receiving the emails notifying of Limited Access, I got several spam sent to the 2 emails related to my Paypal accounts.

It seems that this will be an unforgettable summer :-S

Saludos,

Pamela


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