Claudia Iglesias wrote:
I've seen many times that the BBB can help us when we have a problem with a client that refuses to pay, I even used their services once, long ago. It didn't work for my case but they didn't refuse to take care of it.
Now I contacted a BBB, after trying with no success to reach an agreement using an attorney, and their services refuse to handle my claim.
This is the explanation I got:
The Better Business Bureau does not handle business to business payment/collections issues. We handle complaints between consumers and companies only. In this case, since the party you’re complaining about is your customer, you would either need to hire an attorney or a collection agency to recover the amount you are seeking.
I don't understand. My attorney had also told me that I could file a claim in the BBB.
What do you know about this? Have you ever used the BBB services to get your payment, being a service provider?
I've also wondered whether I'm considered differently when being a "business" or an "individual".
[Editado a las 2007-12-06 13:40]
The BBB is for consumers. It is not a collection agency. Their response to you is clear - your complaint has to do with a client of yours. You are not a consumer of that client, so this has nothing to do with any branch of the BBB. If you go to any BBB website, you will not find collection services listed because you will see that the purpose of the BBB is to represent consumers. Their dipute resolution is not a collection service.
Is your attorney a U.S. attorney? It just seems odd that an attorney would tell you that you can file a collection claim with the BBB when that is not within the scope of the BBB.
The title of this thread is misleading as the BBB has not "refused" anything - they simply don't do that, collection services is not within the scope of the BBB. This makes perfect sense within their response.
I am sorry that you are in a position where you would need to seek collection services in the first place. Also if you are not a U.S. resident then I can understand why you might not know that about the BBB. I would also imagine many in the U.S. might have the same misconception as well.
I am not personally familiar with nor have I used any collection agency in California but perhaps you might want to contact the D&B collection service: http://smallbusiness.dnb.com/collect-debt/browse-products.asp. I hope this helps. (I believe that D&B collection services are recommended by the American Translators Association and are offered to ATA members at a discounted rate through one particular D&B rep.)