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Better Business Bureau refuses to register my claim
Thread poster: Claudia Iglesias

Claudia Iglesias  Identity Verified
Chile
Local time: 05:56
Member (2002)
Spanish to French
+ ...
Dec 6, 2007

Hi

I've seen many times that the BBB can help us when we have a problem with a client that refuses to pay, I even used their services once, long ago. It didn't work for my case but they didn't refuse to take care of it.

Now I contacted a BBB, after trying with no success to reach an agreement using an attorney, and their services refuse to handle my claim.

This is the explanation I got:

The Better Business Bureau does not handle business to business payment/collections issues. We handle complaints between consumers and companies only. In this case, since the party you’re complaining about is your customer, you would either need to hire an attorney or a collection agency to recover the amount you are seeking.


I don't understand. My attorney had also told me that I could file a claim in the BBB.

What do you know about this? Have you ever used the BBB services to get your payment, being a service provider?
I've also wondered whether I'm considered differently when being a "business" or an "individual".

Thanks

Claudia


[Editado a las 2007-12-06 13:40]


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Henry Hinds  Identity Verified
United States
Local time: 01:56
English to Spanish
+ ...
Ditto Dec 6, 2007

After seeing something about the BBB here (it may have been yours), I filed a similar claim on a deadbeat client. I got the same answer.

Apparently they just do not handle such matters.


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yantrans
Singapore
Local time: 16:56
English to Chinese
+ ...
Me too Dec 6, 2007

BBB refused to file my claim of a non-payer too:

We regret to inform you that the Better Business Bureau cannot process your complaint. The case has been reviewed by one of our Complaint Specialists and was found to contain issues that are out of the BBB?s purview.
It is our policy to process only those complaints that fall into the BBB's scope. Items such as landlord/tenant issues, criminal allegations, requests for punitive damages, employer/employee disputes, cases already involved in litigation, civil right violations, business to business collection issues, etc. are not handled by the BBB.


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Henry Hinds  Identity Verified
United States
Local time: 01:56
English to Spanish
+ ...
On the other hand... Dec 6, 2007

The BBB is processing a claim that my sister-in-law has against an auto repair shop that she claims cheated her by failing to do the work it charged her for. I'm helping her with that right now.

That is an example of what the BBB does handle. However, we will wait and see what actually results, since I do not see that the BBB would have any enforcement authority at all, so if she wins but the guy refuses to pay, then she would have to resort to a court.

All this stuff becomes part of one's education...


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MariusV  Identity Verified
Lithuania
Local time: 10:56
English to Lithuanian
+ ...
can't it be a simple reason? Dec 7, 2007

They see that money collection can be impossible, very difficult or not worth the game for them, and they simply refuse it, just putting it into a very formal and diplomatic way? I.e. not because they do not handle, but because they do not WANT to handle? Just plaplapla, you can hire a lawyer and good bye.

[Edited at 2007-12-07 03:44]


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Claudia Iglesias  Identity Verified
Chile
Local time: 05:56
Member (2002)
Spanish to French
+ ...
TOPIC STARTER
Maybe Dec 9, 2007

I was first very surprised because I have read lots of testimonials that made me think that people had used the BBB successfully, so now I need to check that they sometimes do handle payment issues. My attorney had also say that she would file a claim in the BBB if the first negociations didn't work, there is something strange, but for now, nobody has confirmed that the BBB has already been useful for collecting payments.

NowI need a collection agency in California, anyone knows one?

Thanks

Claudia


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gad
United States
Local time: 03:56
Member
French to English
The BBB is not a collection agency Dec 10, 2007

Claudia Iglesias wrote:

Hi

I've seen many times that the BBB can help us when we have a problem with a client that refuses to pay, I even used their services once, long ago. It didn't work for my case but they didn't refuse to take care of it.

Now I contacted a BBB, after trying with no success to reach an agreement using an attorney, and their services refuse to handle my claim.

This is the explanation I got:

The Better Business Bureau does not handle business to business payment/collections issues. We handle complaints between consumers and companies only. In this case, since the party you’re complaining about is your customer, you would either need to hire an attorney or a collection agency to recover the amount you are seeking.


I don't understand. My attorney had also told me that I could file a claim in the BBB.

What do you know about this? Have you ever used the BBB services to get your payment, being a service provider?
I've also wondered whether I'm considered differently when being a "business" or an "individual".

Thanks

Claudia


[Editado a las 2007-12-06 13:40]


The BBB is for consumers. It is not a collection agency. Their response to you is clear - your complaint has to do with a client of yours. You are not a consumer of that client, so this has nothing to do with any branch of the BBB. If you go to any BBB website, you will not find collection services listed because you will see that the purpose of the BBB is to represent consumers. Their dipute resolution is not a collection service.

Is your attorney a U.S. attorney? It just seems odd that an attorney would tell you that you can file a collection claim with the BBB when that is not within the scope of the BBB.

The title of this thread is misleading as the BBB has not "refused" anything - they simply don't do that, collection services is not within the scope of the BBB. This makes perfect sense within their response.

I am sorry that you are in a position where you would need to seek collection services in the first place. Also if you are not a U.S. resident then I can understand why you might not know that about the BBB. I would also imagine many in the U.S. might have the same misconception as well.

I am not personally familiar with nor have I used any collection agency in California but perhaps you might want to contact the D&B collection service: http://smallbusiness.dnb.com/collect-debt/browse-products.asp. I hope this helps. (I believe that D&B collection services are recommended by the American Translators Association and are offered to ATA members at a discounted rate through one particular D&B rep.)

Good luck.


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