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Client claiming not receiving an email
Thread poster: a. chodnicki
a. chodnicki
Local time: 18:26
English to Polish
+ ...
Dec 12, 2007

Hi there,

I was just looking for a bit of advice.

I have received this project for translation and all the communication was done from hotmail to gmail account, both with me receiving the project and sending the project out. I sent the translated presentation back to the client at the begining of the week wioth him saying a few days later that he has never received it (I must say that I used the same email accounts). I have not received delivery notification failure and I am now a bit worried that the client is going to cvlaim that he has never received the project back. How can I proof or claim the money from them if they are not responding to my emails now? Shall I threten them with a debt collection agency?

Any advice and help would be appreciated.

A.

[Edited at 2007-12-12 12:10]


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Natalie  Identity Verified
Poland
Local time: 19:26
Member (2002)
English to Russian
+ ...

MODERATOR
Hi Dec 12, 2007

I assume the sent message has been saved in your 'sent' folder. Find it and forward to the client. The forwarded message contains all information about the initial message (date, time etc.)

Natalia
P.S. Oh, I see: they don't answer anymore... Did you work for them previously?





[Edited at 2007-12-12 21:33]


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MariusV  Identity Verified
Lithuania
Local time: 20:26
English to Lithuanian
+ ...
always ask for receipt confirmation Dec 13, 2007

Well, there might be many things happening - best of all is to ask the client confirmation on email receipt. Very simple - you send the translation (or somehting that is really important) - and also add "Please confirm the receipt". When the client get it, there is no problem to write 3 words back like "Thank you, received". And I always save sent translations in "sent" folder, at least till the time I receive payment for these.

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Philippe Etienne  Identity Verified
Spain
Local time: 19:26
Member
English to French
An agency should contact the translator if they see that the translation is la Dec 13, 2007

It happens to me once in a while that email gets lost without delivery failure notice, but since the agency is waiting for the translation, they would always remind me that I am late / they haven't received the translation.

Ask them why they didn't let you know (email/skype/phonecall) in due course that they hadn't received your translation. Anybody serious would do so, because lost email is not so rare.

Philippe


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ingoociukas  Identity Verified
Local time: 18:26
English to Lithuanian
+ ...
It happens Dec 13, 2007

Dear Colleague,

I have also experienced a similar situation. I was asked to do a translation with a very tight deadline and quite a low payment. I accepted as I did not have much work at that moment. The communication was very prompt and I received e-mails in literally minutes. After doing one translation the client asked me to do another so I worked all night and did it (even they could not pay me at a higher rate I wanted to be helfpul). To cut a long story short the client did not received the second translation (which was longer then the first one). In always asked for confirmation. However, after I sent both translations the communication started to fail. I did not receive anything for about a week. Ultimately, I was paid only for the first translation. So to say buy one get one free. I am just wondering whether it could be the same client. I did not leave any comment on BB fearing that I might receive a negative entry from the client.

Good luck.


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MariusV  Identity Verified
Lithuania
Local time: 20:26
English to Lithuanian
+ ...
I think you should leave a BB Dec 16, 2007

ingoociukas wrote:

Dear Colleague,

I have also experienced a similar situation. I was asked to do a translation with a very tight deadline and quite a low payment. I accepted as I did not have much work at that moment. The communication was very prompt and I received e-mails in literally minutes. After doing one translation the client asked me to do another so I worked all night and did it (even they could not pay me at a higher rate I wanted to be helfpul). To cut a long story short the client did not received the second translation (which was longer then the first one). In always asked for confirmation. However, after I sent both translations the communication started to fail. I did not receive anything for about a week. Ultimately, I was paid only for the first translation. So to say buy one get one free. I am just wondering whether it could be the same client. I did not leave any comment on BB fearing that I might receive a negative entry from the client.

Good luck.


I think it was a simple case of cheating. If the text was SO URGENT, why didn't they ring all the bells having not received it? I'd go to BB and make it public the first thing.


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