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Do remote backups affect the reliability of emails?
Thread poster: Nicole Schnell

Nicole Schnell  Identity Verified
United States
Local time: 09:55
English to German
+ ...
Sep 1, 2008

Three or four weeks ago I started using MozyPro as a backup tool for my hard disk. About three or four weeks ago, clients, editors, coworkers and colleagues started complaining that they didn't receive the emails which I allegedly sent or that they don't receive any replies to the emails which they allegedly sent.

Oh my...

MozyPro is checking for new files every two hours and I set it up to make a backup every 24 hours. Is my backup system the culprit?

Thanks so much in advance for any suggestion!


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xxxUSER0059  Identity Verified
Finland
Local time: 19:55
English to Finnish
+ ...
I suggest asking your SMTP server operator what happened to the messages Sep 1, 2008

Nicole Schnell wrote:

Three or four weeks ago I started using MozyPro as a backup tool for my hard disk. About three or four weeks ago, clients, editors, coworkers and colleagues started complaining that they didn't receive the emails which I allegedly sent or that they don't receive any replies to the emails which they allegedly sent.

Is my backup system the culprit?


I cannot imagine how such causation would occur.

Whoever operates your outgoing mail server should be able to confirm, by looking at their logs, whether a given message has been received, and how that message was forwarded. This is how I would go about solving the problem.


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Nicole Schnell  Identity Verified
United States
Local time: 09:55
English to German
+ ...
TOPIC STARTER
Thanks, Thor! Sep 1, 2008

This is at least reassuring and I will give the cable company a call tomorrow morning (after the holiday).

Best,

Nicole


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Do remote backups affect the reliability of emails?

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