OE has removed access to an unsafe attachment Thread poster: Helen Johnson
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Helen Johnson 
United Kingdom
Local time: 23:02
Member (2003)
Swedish to English
+ ...
I've just bought a new PC, with Windows XP Home and Outlook Express 6.0, with Acrobat Reader v.5. Twice now I've downloaded a client attachment, pdf format, only to find that I don't have access to it. Does anyone know how I can prevent this from happening? I'm currently waiting for a document to be faxed because I can't access it from my downloaded email, and I can see this being a nuisance, although it is obviously good if something does happen to be unsafe.
Any advice would be greatly a... See more I've just bought a new PC, with Windows XP Home and Outlook Express 6.0, with Acrobat Reader v.5. Twice now I've downloaded a client attachment, pdf format, only to find that I don't have access to it. Does anyone know how I can prevent this from happening? I'm currently waiting for a document to be faxed because I can't access it from my downloaded email, and I can see this being a nuisance, although it is obviously good if something does happen to be unsafe.
Any advice would be greatly appreciated!
Helen ▲ Collapse
| | | | | It has happened to me.... | Aug 19, 2003 |
...and I was able to solve it the following way:
In OE:
Tools > Options > Security
Uncheck the box that reads "Do not allow attachments to be saved or opened that could potentially be a virus".
For some reason, my OE reads most files as potential viruses when that box is checked. But when I unchecked it and used the usual prevention measures, I did not have any problems.
I hope it helps.
Best regards,
... See more ...and I was able to solve it the following way:
In OE:
Tools > Options > Security
Uncheck the box that reads "Do not allow attachments to be saved or opened that could potentially be a virus".
For some reason, my OE reads most files as potential viruses when that box is checked. But when I unchecked it and used the usual prevention measures, I did not have any problems.
I hope it helps.
Best regards,
Andrés ▲ Collapse
| | | | Carla Araújo
Portugal
Local time: 23:02
English to Portuguese
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| Foward the message | Aug 19, 2003 |
Hi Helen,
The same happened to me not long ago. I just forwarded the message to another of my e-mail addresses and I was able to open the attachment there.
Best regards,
Carla
| | | | | Did your client lock the PDF, i.e. did /he secure it? | Aug 19, 2003 |
Helen Johnson wrote: I've just bought a new PC, with Windows XP Home and Outlook Express 6.0, with Acrobat Reader v.5. Twice now I've downloaded a client attachment, pdf format, only to find that I don't have access to it. Does anyone know how I can prevent this from happening? I'm currently waiting for a document to be faxed because I can't access it from my downloaded email, and I can see this being a nuisance, although it is obviously good if something does happen to be unsafe. Any advice would be greatly appreciated! Helen
Could be. Ask him first before doing anything else.
Good luck!
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jmf (X)
Spanish to English
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| or just click forward | Aug 19, 2003 |
/quote/The same happened to me not long ago. I just forwarded the message to another of my e-mail addresses and I was able to open the attachment there.
Best regards,
Carla[/quote]
Also, just by clicking forward you can often open the attachment from the 'to be forwarded' message
[Edited at 2003-08-19 14:52]
| | | | Helen Johnson
United Kingdom
Local time: 23:02
Member (2003)
Swedish to English
+ ...
TOPIC STARTER | Thank you SO MUCH! I can now open the attachments I have and should have no trouble now. :) | Aug 19, 2003 |
Andrés Pacheco wrote:
...and I was able to solve it the following way:
In OE:
Tools > Options > Security
Uncheck the box that reads "Do not allow attachments to be saved or opened that could potentially be a virus".
For some reason, my OE reads most files as potential viruses when that box is checked. But when I unchecked it and used the usual prevention measures, I did not have any problems.
I hope it helps.
Best regards,
Andrés
| | | | Helen Johnson
United Kingdom
Local time: 23:02
Member (2003)
Swedish to English
+ ...
TOPIC STARTER | No, that wasn't it. The problem is now solved: security check to turn off. Thanks anyway, Helen | Aug 19, 2003 |
Evert DELOOF-SYS wrote: Helen Johnson wrote: I've just bought a new PC, with Windows XP Home and Outlook Express 6.0, with Acrobat Reader v.5. Twice now I've downloaded a client attachment, pdf format, only to find that I don't have access to it. Does anyone know how I can prevent this from happening? I'm currently waiting for a document to be faxed because I can't access it from my downloaded email, and I can see this being a nuisance, although it is obviously good if something does happen to be unsafe. Any advice would be greatly appreciated! Helen Could be. Ask him first before doing anything else. Good luck!
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