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Outlook won't open
Thread poster: Peter Bagney
Peter Bagney  Identity Verified
Spain
Local time: 16:44
English to Spanish
+ ...
Oct 27, 2003

Some days ago, after fiddling around trying to stop a virus, Outlook suddenly decided that I had insufficient privileges to access my own Outlook.pst file, and refuses to open.
Any ideas on how to get around this?


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Ralf Lemster  Identity Verified
Germany
Local time: 16:44
English to German
+ ...
More details, please Oct 28, 2003

Hi Peter,
I don't have an answer to your problem, but I would suggest to provide more info to raise the probability of finding a solution:

- Which version of Outlook?
- Which operating system?
- What is the exact error message displayed?

Have you tried searching the MS Knowledge Base for the error message?

Best, Ralf


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Lamprini Kosma  Identity Verified
Italy
Local time: 16:44
English to Greek
+ ...
some tips... Oct 28, 2003

Ralf Lemster wrote:

Hi Peter,
I don't have an answer to your problem, but I would suggest to provide more info to raise the probability of finding a solution:

- Which version of Outlook?
- Which operating system?
- What is the exact error message displayed?

Have you tried searching the MS Knowledge Base for the error message?

Best, Ralf


Hello Peter,

did you install Windows XP's Service?

If yes here is a way to resolve the attachments' problem:

Choose Options from Outlook Express' Tools menu.
Click the Security Tab.
Click to remove the checkmark by the option called, "Do not allow attachments to be saved or opened that could potentially be a virus."
Click the OK button.
Close and restart Outlook Express, if necessary.

You could then save the attachments to your hard drive and scan them with a virus checker before opening them, so a to avoid another virus attack or simply open them, it's up to you.

I hope this helps.:-)

Have a nice day!
Lamprini


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Peter Bagney  Identity Verified
Spain
Local time: 16:44
English to Spanish
+ ...
TOPIC STARTER
more details Oct 28, 2003

YOu are right, more details are needed.
XP Windows O.S.
Outlook 2002, S.P.2

The message states that I do not have sufficient privileges to access outlook.pst, and therefore cannot open Outlook.

[Edited at 2003-10-28 20:22]


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Ralf Lemster  Identity Verified
Germany
Local time: 16:44
English to German
+ ...
Sounds like an OS problem to me... Oct 29, 2003

Hi Peter - thanks for the details.

Peter Bagney wrote:

YOu are right, more details are needed.
XP Windows O.S.
Outlook 2002, S.P.2

The message states that I do not have sufficient privileges to access outlook.pst, and therefore cannot open Outlook.

[Edited at 2003-10-28 20:22]

Educated guesses:
- Your outlook.pst file may be corrupt - have you tried opening a backup copy?
- The file may be locked in WinXP; check the file properties for anything unusual (such as "read-only").
- Create a copy and try opening that. If that works, you can rename the original file (e.g. 'outlook.old' and change the name of the copy back to 'outlook.pst') later (remember to close Outlook before doing this).

HTH - Ralf


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