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Problem with toolbar
Thread poster: Maria Antonietta Ricagno

Maria Antonietta Ricagno  Identity Verified
Local time: 05:43
Member
English to Italian
+ ...
Sep 27, 2004

Hi everybody!

I installed - just to try it - a program called WhiteSmoke. Then I decided i did not need it, so I uninstalled it.
Surprise: I discovered that a toolbar consisting of 18 'WhiteSmoke' appeared on top of my usual MS Word toolbar, and there is no way of deleting them. (I also tried to uninstall Word and re-install it)
Of course, it is very, very annoying, as it take a lot of space, as I have Trados toolbar, too.
Has anybody experienced such a thing? Can anybody suggest a way to eliminate that awful and useless toolbar?
Thank you so much.

Ciao

Antonella


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Robert Zawadzki  Identity Verified
Local time: 05:43
English to Polish
+ ...
View/Toolbars/Customize Sep 27, 2004

That is the usual place where you can control appearance of toolbars.

TRADOS toolbar can be controlled from there (TW4Win entry).

Of course your program could have installed its toolbar in some special way.


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Fernando Toledo  Identity Verified
Germany
Local time: 05:43
Member (2005)
German to Spanish
Search for Sep 27, 2004

Startup

open the path ...Microsoft/office/startup (or something like that)

inside you will find the dot file responsible for this, surely
WhiteSmoke.dot or something similar.
Delete it

it is all

Regards


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Maria Antonietta Ricagno  Identity Verified
Local time: 05:43
Member
English to Italian
+ ...
TOPIC STARTER
Thank you! Sep 27, 2004

Thank you both. I will try and hope to get rid of that ugly toolbar.
I'll let you know.

ciao

Antonella


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Maria Antonietta Ricagno  Identity Verified
Local time: 05:43
Member
English to Italian
+ ...
TOPIC STARTER
Sorry Sep 28, 2004

Sorry

neither methods was successful.
There is no .dot file nowhere (apart from the Trados .dot)

Anybody has any other idea?

Any suggestion is welcome. Thank you.

Ciao

Antonella


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Fernando Toledo  Identity Verified
Germany
Local time: 05:43
Member (2005)
German to Spanish
Have you seach for invisible files? Sep 28, 2004

anto wrote:

Sorry

neither methods was successful.
There is no .dot file nowhere (apart from the Trados .dot)

Anybody has any other idea?

Any suggestion is welcome. Thank you.

Ciao

Antonella



Star/search/Files and folders
clic "more options"
search for hidden elements (or something like this, my Windows is spanish)must be ON

then seach for
*.dot
so you can see all dotis you have



[Edited at 2004-09-28 16:34]


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Maria Antonietta Ricagno  Identity Verified
Local time: 05:43
Member
English to Italian
+ ...
TOPIC STARTER
Nada, no he encontrado .dots Sep 28, 2004

Toledo wrote:

anto wrote:

Sorry

neither methods was successful.
There is no .dot file nowhere (apart from the Trados .dot)

Anybody has any other idea?

Any suggestion is welcome. Thank you.

Ciao

Antonella



Star/search/Files and folders
clic "more options"
search for hidden elements (or something like this, my Windows is spanish)must be ON

then seach for
*.dot
so you can see all dotis you have



[Edited at 2004-09-28 16:34]


[Edited at 2004-09-28 19:25]


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Fernando Toledo  Identity Verified
Germany
Local time: 05:43
Member (2005)
German to Spanish
Well, try this Sep 28, 2004

Star/run/regedit

Ctr + F
search for WhiteSmoke

Bingo? Delete it

F3
if you find something more, delet it
once more F3 till you get no more hits

Rgds





anto wrote:



Sorry

neither methods was successful.
There is no .dot file nowhere (apart from the Trados .dot)

Anybody has any other idea?



[Edited at 2004-09-29 11:24]


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Maria Antonietta Ricagno  Identity Verified
Local time: 05:43
Member
English to Italian
+ ...
TOPIC STARTER
No way Oct 1, 2004

Hi Toledo:
Sorry to be a pain, but I deleted one occurrence of 'WhiteSmoke' following your instructions, but nothing happened.
I found other 2 occurrences, but they are 'white' so I am not sure if they belong to WhiteSmoke.
I do not want to run the risk of deleting something from the system register, so I think maybe it would be a good idea to backup the whole register, or even to nstall Office 2003 and re-install it from scratch.
What about it?
Thanks

Antonella

[Edited at 2004-10-01 18:14]


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HRiley  Identity Verified
Local time: 05:43
Spanish to English
+ ...
more suggestions... Oct 4, 2004

rzawadzk wrote:

That is the usual place where you can control appearance of toolbars.

TRADOS toolbar can be controlled from there (TW4Win entry).

Of course your program could have installed its toolbar in some special way.


Hi

What happened when you tried getting rid of the buttons through the Customize option? Usually you can either uncheck the relevant toolbar from the Toolbars list, or manually remove each button by dragging it off the toolbar. Did the buttons not 'want' to move?

You could also try going to Tools > Templates and Add-ins and unchecking anything that seems suspicious.

Also, I know this sounds really obvious, but have you made sure that the programme has been properly uninstalled by Windows? Have you rebooted your computer since you uninstalled the program?

If all else fails, why not email the software vendor (there's a contact form at www.whitesmoke.com/support.asp ) and ask them for help!

[Edited at 2004-10-04 12:04]


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Maria Antonietta Ricagno  Identity Verified
Local time: 05:43
Member
English to Italian
+ ...
TOPIC STARTER
Hi Oct 4, 2004

Hi

thank you.
I already tried everything, including sending an e-mail to the vendor (it was the first thing I did after discovering the persistent toolbar).
Of course I checked for proper uninstalling, re-started the PC, uninstalled Word and re-installed it, but no way.
I suspect that 'White' still included in the registry items is the cause. But I cannot run the risk of deleting it, too dangerous.
I think I will write again to the vendor with a more irritated tone.
Anyway, I will let you know how this story will end.

ciao

Antonella


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Fernando Toledo  Identity Verified
Germany
Local time: 05:43
Member (2005)
German to Spanish
Hmmm..that is really disturbing! Oct 5, 2004

try this:

Star/Run/msconfig

On the tab Systemstart take a look if you find it


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Maria Antonietta Ricagno  Identity Verified
Local time: 05:43
Member
English to Italian
+ ...
TOPIC STARTER
Problem solved!!! Oct 31, 2004

Hi all

and thank you for your suggestions.
Toledo, I discovered why I could not find the 'WhiteSmoke' in the reg entries: it was written with spaces between each letter! So the search feature did not see it. I could delete only 2 occurrences.
Anyway, eventually I posted my request for help on a newsgroup, and a guy suggested to change the name of the normal.dot file. That awful WhiteSmoke had modified the Word normal.dot.

Now it has gone, at last. I posted this explanation so that should anybody experience a similar issue, he(she can try this procedure.

Antonella


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