Problem with Outlook
Thread poster: Linda Ferwerda
Linda Ferwerda  Identity Verified
Local time: 06:59
Member (2002)
English to Dutch
+ ...
Aug 13, 2006

Hi!

Since yesterday I have a problem with Outlook on my desktop. The programs opens and starts sending and receiving, but gets stuck as it has done 12% of this action. After a couple of minutes I get the error message that Outlook doesn't react with the only option to close the program. In the mean time it is impossible to move to another screen or look something up in present files within the program. Word, Internet, Excel function as usual.
I am working with Microsoft Office 2003 in WIndows XP.

Anyone recognizing this problem?


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Doron Greenspan MITI  Identity Verified
Israel
Local time: 07:59
Member (2005)
English to Hebrew
+ ...
Perhaps the Word link Aug 13, 2006

I had my Outlook hanging while sending/receiving, but not crashing like yours. In my case it was due to Word problems.

Try unchecking the option "Use Microsoft Office Word 2003 to edit e-mail messages" [Tools/Options/Mail Format tab/...].

Close and reopen Outlook.

If the problem disappeared, it looks like Word is to blame.

Doron


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Geneviève von Levetzow  Identity Verified
Local time: 06:59
Member (2002)
French to German
+ ...
Microsoft knowledgebase Aug 13, 2006

Hi Linda,


http://support.microsoft.com/ph/2520/en-us/?aid=3 for many problems.

or the knowledgebase.

Geneviève


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Linda Ferwerda  Identity Verified
Local time: 06:59
Member (2002)
English to Dutch
+ ...
TOPIC STARTER
Unfortunately...... Aug 13, 2006

[quote]Doron Greenspan wrote:

I had my Outlook hanging while sending/receiving, but not crashing like yours. In my case it was due to Word problems.

Try unchecking the option "Use Microsoft Office Word 2003 to edit e-mail messages" [Tools/Options/Mail Format tab/...].

Close and reopen Outlook.

If the problem disappeared, it looks like Word is to blame.




Thanks for your help, Doron, but unfortunately I can not perform any action in Outlook


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Linda Ferwerda  Identity Verified
Local time: 06:59
Member (2002)
English to Dutch
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TOPIC STARTER
Thanks.... Aug 13, 2006

Thanks Geneviève, but I had been there already!

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xxxtlmurray
Local time: 00:59
English
Give Outlook a chance to heal Aug 13, 2006

Since Outlook immediately starts to send and receive, I would force it NOT to start. Since you may not be able to cause it to halt once it has started, unplug your DSL (or whatever you use) so that it cannot communicate with the outside world.

Then, set Outlook to *not* automatically send/receive -- you want to do it on your command. (I forget where the setting is -- I'm on a Mac -- but it's there.) Move any files in the outbox into the drafts folder so they don't take off automatically.

Then, go through your mailboxes and clean. Check the drafts for attachments; detach, and reattach. Clean all mailboxes of clutter.

Finally, plug your internet connection back in, and start Outlook (nothing else). Send your e-mails *one at a time*. Wait till they are gone before you receive.


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Terry Richards
France
Local time: 06:59
French to English
+ ...
And check for disk space Aug 13, 2006

I second tlmurray's advice. By sending one at a time, you will see which one is causing the problems.

If you manage to get all the outgoing sent and it crashes on receiving, try accessing your e-mail through your proveider's web site. You may find somebody has sent you a monster attachment. Delete that one e-mail and all will be well

Also, check that you have enough spare space on the drive where outlook stores your mail (C: unless you have changed it). Outlook gets really flakey if you are tight on space.

T.


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Catherine Brix
Local time: 06:59
Swedish to English
+ ...
Could Norton be the culprit? Aug 13, 2006

I know that Outlook was affected when I last ran an update of Norton Antivirus - seems the firewall was blocking incoming and outgoing mails. Any chance you have Norton?

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Linda Ferwerda  Identity Verified
Local time: 06:59
Member (2002)
English to Dutch
+ ...
TOPIC STARTER
It still hangs.... Aug 14, 2006

Hi everyone,

Thanks for all your advice. I have tried all your suggestions, but still....
Even when I am not sending or receiving, it hangs.

I think I have to re-install.

Have a nice day!

Linda


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Fernando Toledo  Identity Verified
Germany
Local time: 06:59
German to Spanish
Maybe Aug 14, 2006

ctrl + Alt + Delete

Look if in Processes are running 2 Outlooks and close both

Install Office again, but take the option Repair instead of Reinstall (or so)

Search for hanging templates, with all programs closed search for .dot files starting with a ~

How knows

Salut


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Yolande Haneder  Identity Verified
Local time: 06:59
German to French
+ ...
I had the same problem Aug 14, 2006

Mary Brix wrote:

I know that Outlook was affected when I last ran an update of Norton Antivirus - seems the firewall was blocking incoming and outgoing mails. Any chance you have Norton?


Everytime I was putting Norton down for 5 min, I could get my e-mails again.

I was not so nice with Norton then. I threw it away and got myself another firewall. Since then I have never had such problems again.


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Linda Ferwerda  Identity Verified
Local time: 06:59
Member (2002)
English to Dutch
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TOPIC STARTER
Useful hints.... Aug 14, 2006

Hi all,

I think I learned a lot about my pc these days.

Yolande, it is not the fire wall causing trouble. I really hoped it was, but no.

Fernando, I will try to repair Outlook as you suggested. I will keep you informed.

Thanks!


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Linda Ferwerda  Identity Verified
Local time: 06:59
Member (2002)
English to Dutch
+ ...
TOPIC STARTER
Problem solved Aug 15, 2006

The problem has been solved by repairing the installation of Office 2003. I am back in business!

Thanks everyone!


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