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Word is very slow
Thread poster: KatjaV
KatjaV  Identity Verified
Finland
Local time: 11:55
French to Finnish
+ ...
Oct 8, 2006

I have Ms Word 2003. Recently I experience that it is very slow, often I cannot close it at all without hitting "End process". When I succeed closing it, it says "Word saving Normal". I don't remember getting this message earlier. I did "Detect and repair" also, but it didn't help. Also, the scrolldown-key doesn't work normally anymore, it is very slow to handle the file or I have to end the process totally. I also tried to go under c:\Documents and Settings\[user]\Application Data\Microsoft\Templates\ to check the templates, but there wasn't a folder called "Templates" under this path. I have WindowsXp. Recently I have got many problems with my pc, it is very slow with everything. I ran a program called "HiJackThis" and tried to delete some nasty entries as well. Any suggestions what I could do next? Thank you!

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Jerzy Czopik  Identity Verified
Germany
Local time: 10:55
Member (2003)
Polish to German
+ ...
Do you use any Norton (Symantec) anti-virus or firewall software? Oct 8, 2006

Or do you use any firewall/antivirus at all?

For removing unwanted spy software you can use a very good and free software from Micorosoft. More details please see here.

Try also to recreate your normal.dot - rename the old normal.dot and then start Word again.

Regards
Jerzy


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William Wu
United Kingdom
Local time: 09:55
English to Chinese
+ ...
Anti-Virus Oct 8, 2006

there's some steps you must do now:

1. if you could get into windows, save a copy of all your work to a disk or mobile hard disk, and scan virus

2. format all disk and re-install , or if you have ghost, it won't be that easy.

3. copy everything back after scaning.


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Ken Cox  Identity Verified
Local time: 10:55
German to English
+ ...
sounds like your PC is thoroughly infected Oct 8, 2006

Echoing Jerzy's comment -- if Word is slow on all documents (not just one or two particular documents), and your PC is generally slow, and you are not using good firewall and antivirus protection, you probably have a totally infected computer -- in the worst case it has probably been hijacked by someone, so it's spending most of its time working for someone else.

What to do:
1. Enable Windows firewall (you may have to update Windows XP to SP2 for this, but you should do that anyhow).
2. Install a good anti-virus program and use it.
3. Run virus checks, spyware checks, malware checks, etc, and clean up your system -- various programs are available as freeware or shareware, and there are commercial products available as well.
4. Keep your computer clean.


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randyzou
Local time: 17:55
English to Chinese
+ ...
it is normal Oct 8, 2006

the word software will consume a lot of cpu and memory.
so , it is a natural thing to have your machine working like and old old car.
but if u really wanna get rid of this, reinstalling might help.
or u get real bored , u could sell it to a second-hand market, and buy a shining, sleeky, brand new , duo-core , machine.


oh please someone give me such a baby.



just kidding.


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KatjaV  Identity Verified
Finland
Local time: 11:55
French to Finnish
+ ...
TOPIC STARTER
I have Norton Antivirus, firewall and SpyBot Oct 8, 2006

[Jerzy Czopik wrote:

Or do you use any firewall/antivirus at all?

For removing unwanted spy software you can use a very good and free software from Micorosoft. More details please see here.

Try also to recreate your normal.dot - rename the old normal.dot and then start Word again.]


I have Norton Antivirus and firewall. It shows they are "In use" although sometimes it looks like they are not in active use since there is no icon on the toolbar, I'm not sure what this means...I also have SpyBot and run these two quite regularly, but it doesn't fix the problem although some entries are fixed every time. I also just downloaded a software called WindowsDefender that is supposed to protect against spyware. I also ran a Malware removal program from Windows but it didn't find any problems.

Can you also tell more in detail what this "recreating normal.dot" means, please? Thank you. Maybe I should try reinstalling Word also??


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KatjaV  Identity Verified
Finland
Local time: 11:55
French to Finnish
+ ...
TOPIC STARTER
Norton virusscan is also slow Oct 8, 2006

It seems that virusscan is slow as well. It gets stuck. I didn't experience this earlier. Should I reinstall it, too?? Are there other than Norton (preferably free) and good virus programs available?

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Alicia Casal  Identity Verified
Argentina
Local time: 06:55
Member (2005)
English to Spanish
+ ...
I uninstalled: Oct 8, 2006

Norton, even if i consider it wonderful, i had no choice.
I made everyhing too slow, at least on my computer.

I replaced it by another one.


A.

[Edited at 2006-10-08 16:43]


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Jerzy Czopik  Identity Verified
Germany
Local time: 10:55
Member (2003)
Polish to German
+ ...
Consider using another Firewall/Antivirus Oct 8, 2006

Norton is well known for beeing a big ressource consumer.

Beside the possibility, that you PC might be virus infected, there is a chance, that your Normal.dot is corrupted.
To recreate Normal.dot close Word. Go to c:\document and settings\current user\application data\microsoft\templates (where current user is your login name in Windows) and rename Normal.dot to anything (ie or Normal.do_), but do not delete it.
Restart Word. If it works faster, your Normal.dot was corrupted. In case you did create autotextes copy them from the old Normal.dot (then it should be renamed to ie Normal.old.dot). Refer to MS Word help files how to organise and copy templates.

Regards
Jerzy


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Heinrich Pesch  Identity Verified
Finland
Local time: 11:55
Member (2003)
Finnish to German
+ ...
deinstalling Norton Oct 9, 2006

you better consult the forum threads previously dealing with this problem. Normal removing of Norton is not enough.
You should let a specialist clean the machine and install all applications anew.
Working in Word on large documents always choose draft mode, but otherwise Word is no problem, if the machine is not infected.
If you machine is infected though you'll soon be in trouble with your service provider shutting off your DSL.
Regards
Heinrich


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KatjaV  Identity Verified
Finland
Local time: 11:55
French to Finnish
+ ...
TOPIC STARTER
Thank you Oct 9, 2006

Thank you all for your help. I try to get my machine cleaned up by a specialist, hope it helps!

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Ana Naglić  Identity Verified
Croatia
Local time: 10:55
Member (2005)
English to Croatian
+ ...
Thank you Oct 9, 2006

Jerzy Czopik wrote:

there is a chance, that your Normal.dot is corrupted.
To recreate Normal.dot close Word. Go to c:\document and settings\current user\application data\microsoft\templates (where current user is your login name in Windows) and rename Normal.dot to anything (ie or Normal.do_), but do not delete it.
Restart Word. If it works faster, your Normal.dot was corrupted. In case you did create autotextes copy them from the old Normal.dot (then it should be renamed to ie Normal.old.dot). Refer to MS Word help files how to organise and copy templates.



Thank you, Jerzy. I had the same problem, but in my case it seems that Normal.dot was corrupted. It helped, my Word performs better now.


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Ali Kaftan
Local time: 12:55
English to Turkish
+ ...
Smart tags Oct 9, 2006

Smart tags mostly crash with Trados tags, and make normal.dot corrupt. I always work with smart tags disabled, it may also work for you...

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KatjaV  Identity Verified
Finland
Local time: 11:55
French to Finnish
+ ...
TOPIC STARTER
Registry Mechanic Oct 9, 2006

I used this registry cleaner and found a number of problems with this. After fixing the problems and also removing Norton Antivirus and replacing it by F-Secure, I think it improved the speed a bit. At least I didn't have to rebuild my pc yet, probably I have to do it sooner or later, though. Again, thank you for help!

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Charlotte Blank  Identity Verified
Local time: 10:55
Czech to German
+ ...
Low battery? Oct 13, 2006

Hi Katerina,

I know everybody will first look at the virus thing but I had a similar problem recently and finally found out that my battery had gone low... It has to be 3.5V at least and only had 3.2V - everything, especially the mouse, was getting slower and slower. Did you check your computer's clock? If it's not right this could also be a sign that the battery is going to die. At least changing it would be less trouble than getting rid of any virus!

Good luck!

Charlotte


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