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Word 2000 "normal.dot" reverts to default
Thread poster: Jack Doughty

Jack Doughty  Identity Verified
United Kingdom
Local time: 18:54
Member (2000)
Russian to English
+ ...
Sep 4, 2007

Opened Word 2000 yesterday and found the blank document had the wrong margins and font, then discovered that none of my symbol shortcut keys were working. Opened "normal.dot" and found that it had reverted to the basic one from which you start when you first install Word. Couldn't find my modified one anywhere on the computer, so had to spend about an hour and a half setting it up again as I wanted it. Have opened and closed Word a few times since then, and everything now seems normal again. Can anyone explain why this happened?

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Vito Smolej
Germany
Local time: 19:54
Member (2004)
English to Slovenian
+ ...
maybe a background update from Redmond? Sep 4, 2007

you know, "dont turn off the PC, there's an update running, well do it for you" message?

At least, you're back to normal;)


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Christel Zipfel  Identity Verified
Partial member (2004)
Italian to German
+ ...
Hi Jack Sep 4, 2007

I have no idea why this happened. I am sometimes asked for obscure reasons whether I want to save the changes in normal.dot, even if I didn't do any changes at all. So in these cases I always say NO, just to feel myself on the safe side.

BTW, if you have Windows XP, you could have made a system restore which puts your system back to whenever you like, without losing anything. Very useful indeed!

Another advice: from time to time, backup your normal.dot! It might turn out useful also if you have to reinstall Word or format your HD, which unfortunately happens sooner or later:-(


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Jack Doughty  Identity Verified
United Kingdom
Local time: 18:54
Member (2000)
Russian to English
+ ...
TOPIC STARTER
Thanks, Christine Sep 4, 2007

The first thing I tried was System Restore, but whatever restore point I selected, and even when I created one myself, it kept telling me it could not restore from that point and asking me to try another one, so I gave up on it in the end. System restore has worked well for me in the past, but it tends to act like this nowadays.
Yes, I think I'll back up the normal.dot on a floppy disc.


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