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Poll: Is Instant Messaging necessary for your business?
Thread poster: ProZ.com Staff
ProZ.com Staff
Local time: 03:56
SITE STAFF
Mar 19, 2009

This forum topic is for the discussion of the poll question "Is Instant Messaging necessary for your business?".

This poll was originally submitted by Elías Sauza

View the poll here

A forum topic will appear each time a new poll is run. For more information, see: http://proz.com/topic/33629


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Laura Tenorini  Identity Verified
Italy
Local time: 12:56
English to Italian
+ ...
Skype chat Mar 19, 2009

Hi everybody!
Lately a lot of my direct clients/agencies are contacting me via Skype, in particular using its chat.
Are you experiencing this, too?

Have a good day,
Laura



[Edited at 2009-03-19 12:10 GMT]


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Oleksandr Kupriyanchuk  Identity Verified
Ukraine
Local time: 13:56
Russian to English
+ ...
NOT critically necessary (but it can be more distracting than helpful if used regularly) Mar 19, 2009

...sometimes clients are used to working in "conventional" personal communication (an increasingly RARE thing these days) / want to "feel out" a translator or simply do not wish (have no time) to write.
A warning: overworking in this kind of "open space" is not for translators (except for a tiny faction of translators - extraverts, who are actuallly interpreters in most cases )


[Edited at 2009-03-19 12:33 GMT]


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Karen Stokes  Identity Verified
United Kingdom
Local time: 11:56
Member (2003)
French to English
Useful but not essential Mar 19, 2009

I have a couple of clients who like to use Skype, one in particular, and we find it useful for quick queries etc. but I wouldn't say it's strictly necessary. Handy for sending files if one of us has a problem with email, though.

Best,

Karen


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Angela Dickson  Identity Verified
United Kingdom
Local time: 11:56
French to English
+ ...
No, but... Mar 19, 2009

I'd be interested to see the discussion about this poll. At the moment I use IM purely to chat to friends, and my clients don't have my IM ID.

If I'm at my computer I will reply to emails very quickly if I need to, and can let non-urgent ones wait. On IM, everything requires immediate attention, which I think would find very distracting. At least with my friends I can say 'I'm trying to work - talk later'.

So that's why I don't use IM for work, but I'll be interested to hear how others use it.


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Rebecca Hendry  Identity Verified
United Kingdom
Local time: 11:56
Member (2005)
Spanish to English
+ ...
Not essential, but.. Mar 19, 2009

It's certainly useful for quick queries or sending files. A few of my clients use it regularly to ask if I'm available, and I find it useful for quick questions.

That said, if I'm really busy and don't want to/can't be disturbed, I set my status to "invisible" so that people don't bombard me with messages I don't want to have to deal with at the time.

[Edited at 2009-03-19 12:38 GMT]


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José Henrique Lamensdorf  Identity Verified
Brazil
Local time: 07:56
English to Portuguese
+ ...
Depends on which IM system Mar 19, 2009

MSN is a curse. It doesn't only impose a heavy drain on hardware resources, but tends to distract the human resources as well.

Skype is a bliss. In all aspects, both IM and voice resources, all too often it helps a lot.


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xxxInterlangue
Angola
Local time: 12:56
English to French
+ ...
Not "necessary" but useful Mar 19, 2009

Skype is much quicker to arrange details (deadlines, for instance) with several customers at the same time, in several chat windows. Also useful for job related chats with colleagues. Unfortunately it doesn't work as smoothly as it used to.

MSN is a pain, Yahoo messenger is used only with a handful of friends (on another machine) and gmail.com chat is usually switched off now


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Amy Duncan  Identity Verified
Brazil
Local time: 07:56
Portuguese to English
+ ...
Handy sometimes Mar 19, 2009

I use Skype occasionally with clients. It's good for sending very heavy files, and also when you need to have back-and-forth on some project you're working on.

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Wil Hardman  Identity Verified
United Kingdom
Local time: 11:56
Spanish to English
+ ...
Just to echo... Mar 19, 2009

Skype = great for sending files and quick queries

MSN = Never

In my experience a lot of the younger translators and project managers I work with use Skype. It really is time saving on occasions and I just ignore anyone I don't have time to talk to.

Not necessary (like email probably is) but it is useful.


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Mila Lozano
Germany
German to Spanish
+ ...
more approachable Mar 19, 2009

I normally use Skype to be in contact with translator friends.
It's very useful to help each other.

A private client who sends me regularly work gets in contac with me through skype. I guess clients get the feeling you're more approachable


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Michaël Temmerman  Identity Verified
Costa Rica
Local time: 04:56
English to Dutch
+ ...
no Mar 19, 2009

I don't see how instant messaging would be faster or easier than just picking up a phone or sending an e-mail. When I'm working, I want to decide whether I respond or not. I don't want to be bothered by instant messages at the worst possible moment. If a customer needs me urgently, he or she can call me at home or on my cell phone.

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Laura Tenorini  Identity Verified
Italy
Local time: 12:56
English to Italian
+ ...
online Mar 19, 2009

I think the main reason why agencies contact me via skype is that, if they see I'm online, they want to know immediately my availability for a RUSH job, without having to wait for a reply by email.
I think I reply faster to skype chats rather than emails. In fact, when my status is "online" it means "don't worry, you can contact me". Otherwise I change it.

My two cents...

Laura


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neilmac  Identity Verified
Spain
Local time: 12:56
Spanish to English
+ ...
No Mar 19, 2009

Handy to check terms with clients, but not indispensable. Also useful for collaborating with colleagues on projects.

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neilmac  Identity Verified
Spain
Local time: 12:56
Spanish to English
+ ...
Sending large files Mar 19, 2009

Amy Duncan wrote:

I use Skype occasionally with clients. It's good for sending very heavy files, and also when you need to have back-and-forth on some project you're working on.


I've been using You-Send-It for large files and it's very good, the free version has worked well for me so far


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