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A Quality Manager with just a College degree?
Thread poster: Sushan Harshe

Sushan Harshe
India
Local time: 15:25
English to Hindi
+ ...
Jan 30, 2009

Recently I came across a posting for Quality Manager from a
renowned company. The job is quality assurance; Final
editing of translation before delivery. The qualification
expected is just graduation, recent graduate, graduate
students and teachers. Can someone explain that how a
teacher or just a graduate person can understand depth of
terminology variants and consistencies, or can imagine
practical limitations of CAT tools, in segment translation;
specifically in Asian languages.
I have experience of a case when a software giant called
MCAs’ for language testing, which resulted in massive bug
raising and raised translation quality issue. After
analyzing, they understood what mismatch they practiced. Has anyone here, ever came across such a case?


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Orla Ryan  Identity Verified
Ireland
Local time: 10:55
Maybe some aspects? Feb 1, 2009

I think a graduate could do the editing work. I certainly don't think a recent graduate could possibly be able to manage the high-end QA processes, without having had prior experience in this area.

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MariusV  Identity Verified
Lithuania
Local time: 12:55
English to Lithuanian
+ ...
a very important issue Feb 2, 2009

Yes, I fully understand your concern. I personally think that any quality manager should be much more experienced than the translator whose job he/she revises and comments upon. Same in any other area. Can a student examine another student and be competent to evaluate the knowledge? Only a teacher or professor who has been in the area for years, did a lot of research can evaluate the knowledge of a student at an exam. Let alone - a student cannot evaluate the knowledge of the professor. Well, formal education does not matter too much I think. Real skills shall matter as the purpose of the QA is the final result, i.e. quality (and that college graduate can be really competent and experienced). But a serious issue is raised - there IS a problem of incompetent revisers who make in many cases our life a real nightmare when, instead of doing the work we really need to do, we have to prove that we really did our job well (instead of having someone who needs to spot our errors or other things)...
This issue, I think, needs a lot of discussion.


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Samuel Murray  Identity Verified
Netherlands
Local time: 11:55
Member (2006)
English to Afrikaans
+ ...
What exactly is the job description? Feb 2, 2009

Sushan Harshe wrote:
The job is quality assurance; Final editing of translation before delivery.


Well, if it is final editing, why not just call the person an editor or reviewer? Why call him by a fancy title, "quality manager"? I have an idea... perhaps this person is not supposed to be a fully fledged editor, but truly a *manager* of sorts.

Simply put, if a text has been translated (by a translator), edited and reviewed (by an editor/reviewer, sometimes in conjunction with the translator), what further steps could be required just before the text is sent to the client? Wouldn't those "further steps" be the job of the quality manager?

After a translator had translated the text, and editors/reviewers had reviewed the text, the best one can do to assure quality, is a cosmetic check. The text is sampled and checked for certain tell-tale signs that the reviewer and/or translator screwed up. Failing any indication that the translation is possibly suspect, the text is given the stamp of approval and sent to the client.

The point is that a quality manager need not even speak or understand the language of the text, if the types of checks he does on the document have been designed by someone who does. After all, how does an agency know if a translation is good, if they don't speak the language? There must be ways for them to determine whether a translation is possibly suspect.

But I'm speculating about the job description here.


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Deborah Hoffman  Identity Verified

Local time: 05:55
Russian to English
+ ...
I think I remember this one Apr 6, 2009

and I tested for it. Quality was not what they were looking for.

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