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Did anybody encounter problems with upgrading to platinum?
Thread poster: Myron Netchypor

Myron Netchypor  Identity Verified
Ukraine
Local time: 21:33
Member (2003)
English to Ukrainian
+ ...
Jan 6, 2003

Dear Colleagues,

Could anyone share experience regarding upgrade to platinum. On January 4 I\'ve sent money by credit card to upgrade to platinum, and get nothing at all. How long it took you to upgrade? By the way I sent inquiry to tech support, and no answer. Is it usual procedure?

What for these advertisements about platinum membership?


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mónica alfonso  Identity Verified
Local time: 15:33
English to Spanish
+ ...
I experienced the same situation Jan 6, 2003

(paid by credit card on Jan 1st and no news by Jan 3rd)

Mailed to Henry\'s private mail and forwarded him the transaction approval I had got by e-mail from Proz.

Within hours the problem was solved.

Hope these tips help you solve yours!

[ This Message was edited by:on2003-01-06 17:22]


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Anaviva  Identity Verified
Spain
Local time: 20:33
Member (2004)
Spanish to English
+ ...
I'm experiencing the same problem Jan 6, 2003

I upgraded to Platinum on January 4th with my credit card too and although I\'ve received a receipt, my membership has yet to be upgraded on the site.



I\'m going to take Monica\'s advice and write to Henry.





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Henry Dotterer
Local time: 14:33
SITE FOUNDER
We are experiencing trouble with credit card processing Jan 6, 2003

We are able to accept credit card payments for upgrades, but the membership level is not being updated automatically (as it was before). We intend to fix this today.



Sorry for the trouble!


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Gayle Wallimann  Identity Verified
Local time: 20:33
Member (2001)
French to English
+ ...
Thanks for working on the problem. Jan 6, 2003

I renewed on December 31st, thought that I was OK, and then I saw that my membership renewal didn\'t show on the site either. My Browniz had been taken off, the credit card paypal payment showed that it had gone through too, but no more platinum under my name.

I hope that it will be taken care of today. Thank you Proz for getting after it!

Gayle


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Anaviva  Identity Verified
Spain
Local time: 20:33
Member (2004)
Spanish to English
+ ...
I'm Platinum! Jan 6, 2003

I\'ve just got a confirmation e-mail to say that I\'m officially Platinum

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xxxmmsloboda
Local time: 03:33
Not yet for me... Jan 6, 2003

I\'m not officially Platinum yet, and I paid for it all of four minutes ago!

I\'ll check again tomorrow morning...



Mark Sloboda

denske.com


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Libero_Lang_Lab  Identity Verified
United Kingdom
Local time: 19:33
Member (2006)
Russian to English
+ ...
paypal Jan 6, 2003

I paid with paypal not with a CC. Is the problem the same?



Some word back on this would be nice.



Dan


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euroword
Germany
Local time: 20:33
Member
German to English
trouble with upgrade Jan 7, 2003

I\'ve had the same problem and have yet to hear from Proz. I did this deal in conjunction with my purchase of Trados and have not heard a thing from Proz. Will they answer me?

euroword@yahoo.com



Quote:


On 2003-01-06 07:49, Myron Netchypor wrote:

Dear Colleagues,

Could anyone share experience regarding upgrade to platinum. On January 4 I\'ve sent money by credit card to upgrade to platinum, and get nothing at all. How long it took you to upgrade? By the way I sent inquiry to tech support, and no answer. Is it usual procedure?

What for these advertisements about platinum membership?



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Ralf Lemster  Identity Verified
Germany
Local time: 20:33
English to German
+ ...
Have you contacted them? Jan 7, 2003

Quote:


Will they answer me?



If you have a problem, what you should do is submit a Support Request - posting in a forum is one thing (and as you can see by Henry\'s post above, ProZ.com staff do read the forums), but the proper way to report a problem is to send a Support Request.

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Galina Labinko Rodriguez  Identity Verified
Local time: 19:33
Spanish to Russian
+ ...
They didn'r answer me Jan 9, 2003

I paid with my Visa on Jan 6th. Since my profile was not updated I wrote a message to Henry the same day and am still waiting for his reply. Yesterday, following the advise to write to the Support Request I sent a message to them with zero feedback. Which door do I knock next???????? It\'s really annoying.

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Ralf Lemster  Identity Verified
Germany
Local time: 20:33
English to German
+ ...
A bit of patience Jan 9, 2003

I\'m sure you have seen Henry\'s comments about ProZ.com\'s problems with their credit card service provider.



You should also be aware that ProZ isn\'t a huge organisation - but rest assured, in my experience they\'re following up each Service Request submitted through the web form. It might just take a few days.


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Myron Netchypor  Identity Verified
Ukraine
Local time: 21:33
Member (2003)
English to Ukrainian
+ ...
TOPIC STARTER
I'm platinum! Jan 9, 2003

Thank you Henry,

and sorry for grumbling. Sometimes it\'s difficult to understand others. You are doing great job! God bless you!


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