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I can't send a support request form to proz.com
Thread poster: Sheila Hardie

Sheila Hardie  Identity Verified
Spain
Local time: 10:01
Member
Catalan to English
+ ...
Jun 28, 2003

Today I have tried twice to send a support request as I am having a few problems paying for my platinum membership renewal by Visa card (I haven't got a 3 or 4 digit number on the back of my Spanish Visa card and the membership renewal form won't process if I don't supply one of these numbers).

Re. the support request form - I fill it in and press send then the computer freezes and I have to reboot. Maybe it is just my computer, I don't know.

I would be very grateful if someone could tell me how I can send a support request without the whole thing freezing up.

This is not my lucky day for forms:-((!

Many thanks in advance.



Sheila


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Claudia Iglesias  Identity Verified
Chile
Local time: 04:01
Member (2002)
Spanish to French
+ ...
I'll try to send it for you Jun 28, 2003

I'll send to support request the link to this thread.
But...we're on Saturday night


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Sheila Hardie  Identity Verified
Spain
Local time: 10:01
Member
Catalan to English
+ ...
TOPIC STARTER
Merci, Claudia Jun 29, 2003

Claudia Iglesias wrote:

I'll send to support request the link to this thread.
But...we're on Saturday night



Thanks, Claudia! That's kind of you. I forgot to say I also contacted 2Checkout.com about this problem (they deal with the Visa card processing for proz.com as far as I can see) but they have not replied. I am worried I won't be able to pay in time to make the special offer, which closes on 30th June.

I hope someone can help me resolve this situation as soon as possible.

Thanks again!:-)

Sheila


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Ralf Lemster  Identity Verified
Germany
Local time: 10:01
English to German
+ ...
No CC payments without the 3-digit check number Jun 29, 2003

Today I have tried twice to send a support request as I am having a few problems paying for my platinum membership renewal by Visa card (I haven't got a 3 or 4 digit number on the back of my Spanish Visa card and the membership renewal form won't process if I don't supply one of these numbers).

I don't think any online merchant is going to be able to accept the card without that number. I just had a look at my Visa cards - the number is not very easy to find: it's printed in the signature field on the back (on mine, you can see the last four digits of the card number, plus the three-digit check number).


Re. the support request form - I fill it in and press send then the computer freezes and I have to reboot. Maybe it is just my computer, I don't know.

Just sent a request myself - no problem. Which OS and browser are you using?


I would be very grateful if someone could tell me how I can send a support request without the whole thing freezing up.

Try sending an email to support@proz.com, or give them a call on Monday. Contact me directly if you don't get any feedback.

Best regards, Ralf


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Sheila Hardie  Identity Verified
Spain
Local time: 10:01
Member
Catalan to English
+ ...
TOPIC STARTER
It worked! Jun 29, 2003

"I don't think any online merchant is going to be able to accept the card without that number. I just had a look at my Visa cards - the number is not very easy to find: it's printed in the signature field on the back (on mine, you can see the last four digits of the card number, plus the three-digit check number) ".


Wow, it was there all the time, after the last four digits of the card number, just as you said. And, it worked! Brilliant! Thanks so much, Ralf:-) I have now renewed my membership for another year.

Thanks Claudia for your help too:-)

Have a good Sunday,

Sheila

[Edited at 2003-06-29 12:59]


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