Mobile menu

First and secondary e-mail address swapping on profile page
Thread poster: langnet

langnet  Identity Verified
Italy
Local time: 12:42
Member (2002)
Italian to German
+ ...
Jul 10, 2003

I just wanted to report this bug.

This is the second time that this happened in short time. Something seems to swap our main e-mail address with the secondary one. Since we're using this address to share ProZ.com mails (and I don't get them when forwarded to the secondary address) It's a bit annoying...
(BTW: something or someone keeps inserting a triple "xxx" before the secondary e-mail address - seems strange to me)

Claudia


Direct link
 

Ralf Lemster  Identity Verified
Germany
Local time: 12:42
English to German
+ ...
Looks like the address "bounced"... Jul 11, 2003

Hi Claudia,
Without having checked with the ProZ.com techies, the "xxx" in front of the address would indicate that the mail server had problems delivering messages to your address, and therefore deactivated it (which, in turn, resulted in the swap of addresses, the secondary address becoming the primary one).

Are both addresses with the same ISP? If not, it's probably a good idea (1) to test if it's working properly and (2) to check with the relevant ISP if they're filtering out and/or refusing emails from ProZ.com.

Best regards, Ralf


Direct link
 

Jason Grimes
Local time: 06:42
SITE STAFF
Ralf is right, secondary is promoted when primary bounces Jul 11, 2003

Ralf is exactly right. When mail delivered to the primary email address bounces, we "deactivate" it by prepending 'xxx'. If a secondary address is available, we promote it to be the primary email address.

Your ISP's mail server periodically bounces mail we send to you with SMTP error 550: User unknown. Please contact your ISP's support department to resolve this problem.

Regards,

jg


Direct link
 

langnet  Identity Verified
Italy
Local time: 12:42
Member (2002)
Italian to German
+ ...
TOPIC STARTER
Thanks for this information. Jul 11, 2003

I'll check with my ISP.

Grüße!

Claudia


Direct link
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

First and secondary e-mail address swapping on profile page

Advanced search






LSP.expert
You’re a freelance translator? LSP.expert helps you manage your daily translation jobs. It’s easy, fast and secure.

How about you start tracking translation jobs and sending invoices in minutes? You can also manage your clients and generate reports about your business activities. So you always keep a clear view on your planning, AND you get a free 30 day trial period!

More info »
PerfectIt consistency checker
Faster Checking, Greater Accuracy

PerfectIt helps deliver error-free documents. It improves consistency, ensures quality and helps to enforce style guides. It’s a powerful tool for pro users, and comes with the assurance of a 30-day money back guarantee.

More info »



All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs