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Thread poster: Jeremy Smith

Jeremy Smith  Identity Verified
United Kingdom
Local time: 13:41
French to English
+ ...
Sep 14, 2005

Hi,

I may be a little premature in posting a bug report, but I just paid for the conference + platinum membership package (my platinum membership was due for renewal anyway), and on my return to the Proz homepage, it still says "Your platinum membership expires in 1 day". Is this simply because the payment has yet to be processed?

Thanks.


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Ralf Lemster  Identity Verified
Germany
Local time: 14:41
English to German
+ ...
Payment method? Sep 15, 2005

Hi Jeremy,
Which payment method did you choose?

Best regards,
Ralf


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Jeremy Smith  Identity Verified
United Kingdom
Local time: 13:41
French to English
+ ...
TOPIC STARTER
payment method Sep 15, 2005

Hi Ralf,

I paid by credit card. Isn't that instantaneous? The change is reflected on the conference page - my payment for conference registration is recognised by the system. But my "member info" box in the top left of the site still says that my platinum membership expires in 1 day and my profile page says it expires on Sept. 16 2005.

Thanks.


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Ralf Lemster  Identity Verified
Germany
Local time: 14:41
English to German
+ ...
Support Request Sep 15, 2005

Hi again,
CC payments are not necessarily instantaneous, as CC processors usually conduct checks before actually crediting the amount charged.

I suggest you submit a Support Request, in the Billing and payments section of the Support system.

Best regards,
Ralf


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Jeremy Smith  Identity Verified
United Kingdom
Local time: 13:41
French to English
+ ...
TOPIC STARTER
Thanks Ralf Sep 15, 2005

Hope to see you in Krakow.

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