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CS complaint
Thread poster: Odette Grille

Odette Grille  Identity Verified
Local time: 17:34
English to French
+ ...
Nov 23, 2002

Well, I must say it seems a little better these past few days, but when I posted a support I got this answer : \"I don\'t know why you are experiencing these problenms...\" I feel that was unfair. I wasted much time trying to figure out if something was wrong with my computer and my server. It so happens it is the site which has problems, and as someone else mentionned, they started when I became a paying member...

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Ralf Lemster  Identity Verified
Local time: 23:34
English to German
+ ...
...and the point is? Nov 23, 2002

Maybe this was posted in error, but I fail to see the point in posting a reply in correspondence to Marta on the forum, without describing the nature and details of the problem... can you clarify that?

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Henry Dotterer
Local time: 17:34
Sorry if we made you do extra work! Nov 30, 2002

Often, we do not know whether a problem is on your end or ours. We try to assume it is on ours. Sorry if you got misled!

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