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Closing Kudoz questions/thanking people doesn't seem to be acknowledged by the system
Thread poster: CristinaPereira

CristinaPereira  Identity Verified
Local time: 00:10
Member (2005)
English to Portuguese
+ ...
Jan 7, 2008

Hi everyone,

This is not really a big bug (if it is one), but I'd like to know if anyone else is experiencing this and what might be the reason.

This is already the second question I close, give points and everything and I keep receiving that little message "Please select the most helpful answer". The first time I closed the question all over again, but as to the second one, well, I didn't do anything. Can't understand it...

Today another thing happened: I received 4 agrees to an answer of mine and thanked everyone. After receiving a 5th agree I went there and noticed my "thank you" answers to peers weren't there...

Strange! Is it happening only to me?

Regards,

Cristina


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Jared Tabor
Local time: 21:10
SITE STAFF
Thank you for reporting this Jan 15, 2008

Hi Cristina,

This sounds like something to look into. Could you please open a support request with the specifics? You can open a support request here: http://www.proz.com/support , and please include the page urls of the two questions where you received the reminder to close the question after closing (if you can include the message you received too, all the better), as well as the url of the question where you had the problem with your answers to peer comments, and I'll be happy to investigate the matter and get back to you. Thanks for reporting this, and I look forward to your support request!

Best regards,

Jared


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CristinaPereira  Identity Verified
Local time: 00:10
Member (2005)
English to Portuguese
+ ...
TOPIC STARTER
Thank you for replying, Jared Jan 15, 2008

I already submitted a support request last week. Maybe I shouldn't do it again?

Here are the URLs of the funny things that happened:

1st question it happened (I say there in Portuguese, in my note, I was sure I had already closed the question):

http://www.proz.com/post/760903#760903

2nd question it happened:

http://www.proz.com/kudoz/2328352
(this time I didn't close it again)

The answer I thanked the first four people and it doesnt show:
http://www.proz.com/kudoz/2340089

As a New Year resolution, I just deleted a lot of e-mails but I still have one of the reminders to close the question. Don't know if this helps and if I should forward it...

The good news is it hasn't happened again

Thanks again and regards,

Cristina


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Jared Tabor
Local time: 21:10
SITE STAFF
Let's have a look Jan 15, 2008

Hi Cristina, thanks for detailing the information. First, I have no support requests open for you, are you sure you went all the way through with submission? You should have received an email confirmation that it was received by the system. You can see all the support tickets you've submitted by going to the "My ProZ.com" tab at the top of the page and clicking on "My support tickets".

Could you re-post the link to the first question? It is actually a link to this thread. I will have a developer look at these cases and get back to you. Thanks again for reporting them and helping us to improve the system, and if you notice anything similar in the meantime, please let me know!

Best regards,

Jared


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CristinaPereira  Identity Verified
Local time: 00:10
Member (2005)
English to Portuguese
+ ...
TOPIC STARTER
Hi Jared Jan 15, 2008

Thank you for your care and sorry for the wrong information. This is the link to the first question:

http://www.proz.com/kudoz/2320126

I'm beginning to feel now as if I have some disorder, but I assure you I'm not crazy. I don't know what happened to the support ticket. I checked as you said and I only found one I submitted a long time ago. So, it didn't went through. But maybe this was my fault, I really don't know anymore. Anyway, it said the same I'm telling here.

I hope I'm not bothering anyone unnecessarily...

Kind regards,

Cristina


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