I can't access to my new hosting (Staff: Resolved)
Thread poster: Han Li
Han Li  Identity Verified
China
Local time: 12:56
English to Chinese
+ ...
Jan 8, 2008

Dear Proz support team,
I have registered a new domain name 7 days ago, but until now I still can't log in my account to create my new website? I have submitted a ticket, but not receive a response on how to handle with this situation.
What's wrong with it? How many days I can access to my hosting after registration?

Regards,
Han Li


[Subject edited by staff or moderator 2008-01-08 14:50]


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Henry Dotterer
Local time: 00:56
SITE FOUNDER
Andrew will reply today Jan 8, 2008

Hi Han,

Sorry for the delay. Andrew will reply today.

Regards,
Henry


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Han Li  Identity Verified
China
Local time: 12:56
English to Chinese
+ ...
TOPIC STARTER
Thanks Jan 8, 2008

Thank you Henry.
I hope I can access to my new web hosting earlier.

Regards,
Han Li


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Andrew
United States
English
I apologize for the delay Jan 8, 2008

Hello Han,

I have completed the domain name update for your hosting account.

Thanks for your support of ProZ.com

Best Regards,
Andrew


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Han Li  Identity Verified
China
Local time: 12:56
English to Chinese
+ ...
TOPIC STARTER
Thanks…… Jan 8, 2008

Hello Andrew,
Thank you for your help. But I still can't access to my new website.
The error message is as following:
Safari could not open the page “http://xxx.com:2082/” because the server stopped responding.
I will try to do that tomorrow. I hope I can login it.

Regards,
Han Li


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Han Li  Identity Verified
China
Local time: 12:56
English to Chinese
+ ...
TOPIC STARTER
One more error on [Manage My Domains] Jan 8, 2008

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@proz.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


Maybe it is a transient problem.


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Han Li  Identity Verified
China
Local time: 12:56
English to Chinese
+ ...
TOPIC STARTER
Still can't login cPanel and Webmail Jan 9, 2008

Hello Andrew,
I still can't login cPanel and Webmail, but I can access to [Manage My Domains] .
What's wrong with it?
Thank you for your great help.

Regards,
Han Li


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Han Li  Identity Verified
China
Local time: 12:56
English to Chinese
+ ...
TOPIC STARTER
Sorry Jan 11, 2008

Now all are right. It's my firewall.


Regards,
Han Li


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I can't access to my new hosting (Staff: Resolved)

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