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Slow or no reaction from site staff
Thread poster: xxxSteBe
xxxSteBe
Local time: 07:47
Spanish to German
+ ...
Jan 27, 2008

Hello,

yesterday morning I posted a message concerning an important job related issue on this forum.
In a first reply a moderator told me that I should send a support ticket to the site staff, so I would surely get an answer. I had already done this by that time, but I still haven't got any reply from the site staff. I even had sent a (very) first message to sourcing the day before with the same question (so I have been waiting for 2 days now).

Is site staff on holiday?
Have you made similar experiences concerning slow or no answers?
I have been assigned to the site staff based in Argentina and I hereby want to express that as a paying member I am not satisfied with that kind of ignoring postings concerning job related issues.

Thanks in advance.

SteBe


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Giuliana Buscaglione  Identity Verified
Austria
Local time: 07:47
Member (2001)
German to Italian
+ ...
Weekend Jan 27, 2008

Hi "SteBe",

based on my experience as a long-term Platinum member with support staff, I don't think there is any slow reaction: it's weekend. I presume you have missed the text (bold, red) on top of your ticket window:

Please note that the ProZ.com support staff hours are Monday-Friday, 12:00-21:00 GMT (09:00-18:00 Argentina time), so there may be a delay in the answering of your support ticket. Thank you for understanding.


Giuliana

BTW, for Jobs and Blue Board issues you may want to contact one of the Jobs / BB moderators (please see relative moderators' page) via profile instead.

[Edited at 2008-01-27 12:43]


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Suzette Martin-Johnson
Canada
Member (2007)
French to English
+ ...
Generally responsive Jan 27, 2008

To be honest, I haven't found responses to be slow on proz. It also helps if you don't limit the respondent to "site staff" and allow qualified moderators to answer too.

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xxxSteBe
Local time: 07:47
Spanish to German
+ ...
TOPIC STARTER
Thanks, Giuliana Jan 27, 2008

Giuliana Buscaglione wrote:

Hi "SteBe",

based on my experience as a long-term Platinum member with support staff, I don't think there is any slow reaction: it's weekend. I presume you have missed the text (bold, red) on top of your ticket window:

Please note that the ProZ.com support staff hours are Monday-Friday, 12:00-21:00 GMT (09:00-18:00 Argentina time), so there may be a delay in the answering of your support ticket. Thank you for understanding.


Giuliana

BTW, for Jobs and Blue Board issues you may want to contact one of the Jobs / BB moderators (please see relative moderators' page) via profile instead.

[Edited at 2008-01-27 12:43]



Thanks, Giuliana. I have missed the information! Apologies to the site staff.

SteBe


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