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SDL Group Buy - can't contact SDL
Thread poster: Paula Trucks-Pape

Paula Trucks-Pape
United States
Local time: 17:46
German to English
Jan 12, 2007

Hello,
I'm not sure where to post this, but I recently participated in a group buy of SDL TRADOS and proz membership. Although I transferred money to SDL for the software, my account with them is still marked as unpaid and of course I'm still waiting for the software. I've tried to contact them using their contact form and by phone with no success. Can I contact them via proz? Has anyone else had this problem?
Paula


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Drew MacFadyen
Local time: 20:46
SITE STAFF
Trouble contacting SDL Jan 13, 2007

Paula, I am so sorry you are having difficulty. I will contact SDL immediately and have a customer service representative assist you. I will have them contact you, and I will follow up with you as well to make sure your issue is completely satisfied.

Feel free to contact me regarding thsi issue, or any other group buy or SDL related concerns. Again, sorry for the inconvenience, I will get this resolved for you ASAP.

Drew MacFadyen
Advertising & Conference Manager
215-268-0864


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Paula Trucks-Pape
United States
Local time: 17:46
German to English
TOPIC STARTER
Got access to software! Thanks! Jan 13, 2007

Thanks so much for your help (and the other supportive posts). I'm not sure what didn't go right at SDL, but now everything's running smoothly!

Thanks again!
Paula Trucks-Pape


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