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'info@proz.com' not working..?
Thread poster: Melina Kajander
Melina Kajander
Finland
English to Finnish
Nov 24, 2003

I wonder if anyone could help here - I have already submitted 2 support requests regarding this, but not received any reply yet (it's a week from the last try)...

This (info@proz.com) is the e-mail address given on the site for submitting files (like your photo) by e-mail to Proz.com, in a case when you are for some reason unable to submit your file online (as I was - I'm not even sure why, as the photo I was trying to
send was well within the maximum limits set
on the upload page, despite the programme telling me otherwise...)

Here is the error message I got after sending my e-mail (to info@proz.com):

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es)
failed:

info@proz.com
LMTP error after RCPT TO:: 550-Mailbox unknown.
Either there is no mailbox associated with this 550-name or you do not have authorization to see it.
550 5.1.1 User unknown


If this address is really 'unknown', I think in that case it should be removed from the site... Does anyone possibly know anything about this, or anything else that might help...?


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Ralf Lemster  Identity Verified
Germany
Local time: 00:38
English to German
+ ...
Submit a Support Request Nov 24, 2003

Hi Heli,
That information is probably outdated - I suggest you submit a support request (also pointing out the incorrect contact info given).

Best regards, Ralf


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Melina Kajander
Finland
English to Finnish
TOPIC STARTER
Done that already!! Nov 24, 2003

Hi Ralf, this is exactly what I have already done, twice (see above, my first paragraph)!!

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Ralf Lemster  Identity Verified
Germany
Local time: 00:38
English to German
+ ...
Read your posting... Nov 24, 2003

...thing is, I've seen numerous cases where members said they submitted a support request, but had, in fact, sent an e-mail... this doesn't seem to be the case here, though.

I'll touch base with ProZ.com.

Best regards, Ralf


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Melina Kajander
Finland
English to Finnish
TOPIC STARTER
Thanks, Ralf Nov 24, 2003

Yes, I had indeed submitted 'real' support requests! Thank you for looking into this. Of course, this is hardly a matter of life and death, but the whole thing is starting to seem quite mysterious to me...

(I'm even beginning to wonder if my support requests ever got through, otherwise why haven't I received any response - as that's not what I would expect from proz.com!)

[Edited at 2003-11-24 18:31]


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Henry Dotterer
Local time: 18:38
SITE FOUNDER
Sorry for the trouble! Jan 23, 2004

I have removed the info@ address from the upload page, as it is no longer used. I will write to you separately to ask you to send me the photo file that would not go through.

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