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Need authorization key for hosting services
Thread poster: Amy Taylor

Amy Taylor  Identity Verified
United States
Local time: 18:34
Member (2002)
Italian to English
Feb 11, 2004

Added explanation: I registered a domain name and paid for it through the Kagi service. Kagi sent me a receipt. I waited for the auth. key from customer support, but it never came, and I was thus unable to proceed. The hosting page says the setup can be completed in five minutes.

I have read other threads in this forum indicating that customer service sometimes has a delay in providing the authorization key required to begin building a website hosted through Proz.com. The hosting page implies that things should happen fairly quickly...

I have submitted a Support Request and left a message at the phone number provided for urgent matters. How long should I expect to wait to receive the key? (Currently just under 24 hours).

Last thing: the electrician was here today and shut off power for long enough that the laptop died, closing the browser and the final page in which I am supposed to enter my authorization key. How to proceed?

Any help greatly appreciated.

Amy Taylor

[Edited at 2004-02-12 07:36]


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Amy Taylor  Identity Verified
United States
Local time: 18:34
Member (2002)
Italian to English
TOPIC STARTER
Support Request Feb 12, 2004

FYI: Support personnel - the support request ticket number for this is 12304.
Thanks


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Amy Taylor  Identity Verified
United States
Local time: 18:34
Member (2002)
Italian to English
TOPIC STARTER
36 hours later, and no response from Proz Feb 12, 2004

I have just left yet another frustratred message at the number for "urgent" requests. Unavailability of this sort gives me serious reservations about receiving any support in the future. How do I go about requesting a refund and hosting elsewhere?

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Amy Taylor  Identity Verified
United States
Local time: 18:34
Member (2002)
Italian to English
TOPIC STARTER
Response received from Jason Feb 12, 2004

I have now received a response from Jason, who was apologetic and professional. This was very frustrating but appears to be resolved now.

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Özden Arıkan  Identity Verified
Germany
Local time: 01:34
Member
English to Turkish
Glad you have, Amy Feb 12, 2004

I have the same problem and been waiting for almost a week now. Maybe someone could take care of this one, too. Support ticket number 12326. Thanks

[Edited at 2004-02-12 23:11]


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Amy Taylor  Identity Verified
United States
Local time: 18:34
Member (2002)
Italian to English
TOPIC STARTER
Yikes! Feb 12, 2004

Xola wrote:

I have the same problem and been waiting for almost a week now. Maybe someone could take care of this one, too. Support ticket number 12326. Thanks

[Edited at 2004-02-12 23:11]


Now I feel terrible for complaining about a few days! I hope you get your key quickly!


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Özden Arıkan  Identity Verified
Germany
Local time: 01:34
Member
English to Turkish
No, I feel terrible Feb 12, 2004

for not complaining earlier

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Özden Arıkan  Identity Verified
Germany
Local time: 01:34
Member
English to Turkish
Thanks to Jason and the Support Team Feb 13, 2004

Code arrived in about half a day upon submitting support request.

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SandraV  Identity Verified
Mexico
Local time: 18:34
Member (2004)
English to Spanish
+ ...
Same problem Mar 23, 2004

I have the same problem. My support request ticket number is 12733. Thank you.

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Amy Taylor  Identity Verified
United States
Local time: 18:34
Member (2002)
Italian to English
TOPIC STARTER
I'm sure Jason will sort it out for you Mar 23, 2004

Sandra wrote:

I have the same problem. My support request ticket number is 12733. Thank you.


It turned out that in my case most of the office was out of town for a conference and Jason was sick. He definitely took care of everything completely and quickly when he returned. If you have submitted a support request I don't think you'll have to wait very long.
Good luck.
Amy


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