| User | Thread poster: Liv Fridtjofsen "Please try another card" error message received when trying to renew membership |
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Liv Fridtjofsen 
Spain
Local time: 02:03
 Member (2008)
English to Norwegian
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At the moment I have only a Spanish VISA card, and when I wanted to renew my membership this morning, I got the message "Please try another card." Why? There is nothing wrong with my card.
Also I would like why VAT is added since this is an international transaction.
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Ines Areal Perez
Germany
Local time: 02:03
Member (2007)
English to Spanish
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| | Support Request | May 3, 2011 |
If I were you, I will send a support Request to Proz.
Normally, they answer quite fast and they are really kind.
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Lucia Leszinsky
Argentina
 Member (2008)
SITE STAFF | | ProZ.com payment methods and VAT collection | May 3, 2011 |
Hello Liv,
Please note that only AmEx, Visa, Master Card and Discover credit cards are accepted for ProZ.com transactions. If you do not have any of these cards, try using PayPal or 2Checkout as payment methods (other payment methods include Moneybookers, Western Union and bank transfer).
Regarding the collection of VAT, have in mind that, as a company selling a digital service "consumed" in the EU, ProZ.com is obligated by the EU to collect VAT at the national rate of the consumer, and to remit all VAT collected to a single EU country in a quarterly basis.
For more information, see: http://europa.eu.int/comm/taxation_customs/taxation/vat/traders/e-commerce/article_1610_en.htm
Hope this explains.
Please let me know how it goes.
Kind regards,
Lucía
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Hermann
United Kingdom
Local time: 01:03
Member (2002)
English to German
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| | I had the same when using my card for purchases on proz... | May 3, 2011 |
I contacted the issuer who for security reasons blocked these transactions (i. e. outside Europe) automatically. The block was lifted there and then and I was able to complete my purchases. My advice would be to get in touch with your card issuer.
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writeaway
Local time: 02:03
 Partial member
Dutch to English
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| | If the transaction is considered to be outside Europe | May 3, 2011 |
Hermann wrote:
I contacted the issuer who for security reasons blocked these transactions (i. e. outside Europe) automatically. The block was lifted there and then and I was able to complete my purchases. My advice would be to get in touch with your card issuer. |
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Then why should VAT apply? Does Proz still have a German account.
Fwiw, the EU link is obsolete
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Lucia Leszinsky
Argentina
Member (2008)
SITE STAFF | | The collection of VAT is connected to the place where the service is used | May 3, 2011 |
writeaway wrote:
Hermann wrote:
I contacted the issuer who for security reasons blocked these transactions (i. e. outside Europe) automatically. The block was lifted there and then and I was able to complete my purchases. My advice would be to get in touch with your card issuer. |
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Then why should VAT apply? Does Proz still have a German account.
Fwiw, the EU link is obsolete |
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The collection of VAT is not connected to the payment method used, but to the service ProZ.com provides to be "consumed" in the EU.
Lucía
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Stephanie Busch
Germany
Local time: 02:03
Member (2010)
English to German
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| | VAT appears only on the first page of the form | May 3, 2011 |
at least for me:
When I make a ProZ.com purchase, the first payment page shows the amount plus VAT, but from the second page onwards VAT is not mentioned any more. (Be sure to enter your VAT ID on the first page of the form if you live in the EU.)
I live in Germany, and I have never paid VAT on ProZ.com membership or trainings.
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Lucia Leszinsky
Argentina
Member (2008)
SITE STAFF | | To avoid paying VAT to ProZ.com enter your VAT ID into the payment form | May 3, 2011 |
Stephanie Busch wrote:
at least for me:
When I make a ProZ.com purchase, the first payment page shows the amount plus VAT, but from the second page onwards VAT is not mentioned any more. (Be sure to enter your VAT ID on the first page of the form if you live in the EU.)
I live in Germany, and I have never paid VAT on ProZ.com membership or trainings.
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Right, Stephanie! If you would like to avoid paying VAT to ProZ.com when making a purchase, simply enter your VAT ID in step 1 of the payment form. VAT will be deducted from the total amount in step 2.
Lucía
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Liv Fridtjofsen
Spain
Local time: 02:03
Member (2008)
English to Norwegian
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TOPIC STARTER | | Thanks to all! | May 4, 2011 |
A million thanks to Lucía that even called me and guided me step by step thru' the transaction! What a friendly thing to do!!
Thank you again!
Liv
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