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difficult/impossible to find your own support tickets
Thread poster: xxxUSER00230
xxxUSER00230
United Kingdom
Local time: 12:19
German to English
Jul 21, 2005

As far as I can tell the only way to access your support tickets is to enter a new one, which brings up a list of all support tickets submitted, unless you know the url of your support ticket and its number, which naturally you normally don't.

Am I right about this, or is there some way of accessing them on the site? I went through "support" several times and couldn't find one.

If there isn't, is there a good reason for this? otherwise I would suggest it is changed. In my case I haven't been receiuving email from proz for a while, so i didn't realize that a request had been answered several months ago.


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Ralf Lemster  Identity Verified
Germany
Local time: 13:19
English to German
+ ...
Confirmation e-mail? Jul 21, 2005

Hi William,
As far as I can tell the only way to access your support tickets is to enter a new one, which brings up a list of all support tickets submitted, unless you know the url of your support ticket and its number, which naturally you normally don't.

Why not? Right after submitting a Support Request, you will get a confirmation e-mail containing a link to your ticket. Didn't you get one?

Best regards,
Ralf


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Natalie  Identity Verified
Poland
Local time: 13:19
Member (2002)
English to Russian
+ ...

MODERATOR
Hi William Jul 21, 2005

The link to the tickets is quite simple:
http://www.proz.com/tickets

Hopefully, it will be included into the menus soon

HTH,
Natalia


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Charlie Bavington  Identity Verified
Local time: 12:19
French to English
Not much use if email if the cause of the ticket Jul 21, 2005

Ralf Lemster wrote:

Right after submitting a Support Request, you will get a confirmation e-mail containing a link to your ticket. Didn't you get one?

Best regards,
Ralf


Hi,
I had the same problem a little while ago - not being able to find my ticket. The issue in my case was in fact that ProZ email wasn't arriving, so the notification email was as much use as an ashtray on a motorbike

Additionally, many people (including me), will see an automatically generated message like that and think "OK, they've got it then" and delete it without opening.

It's not (IMHO) a problem to rank with the issue of "site abuse", but a menu option somewhere to lead to an individual's tickets would undoubtedly be useful.


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xxxUSER00230
United Kingdom
Local time: 12:19
German to English
TOPIC STARTER
exactly Jul 22, 2005

exactly right Charlie - if it's an email problem (which are common) you won't get an email confirmation. Then the only way to do it is to generate a new ticket, so that you can access the old ones, unless as I say you have taken note of the url proz.com/tickets...so why not have a menu option.

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