Mobile menu

Cannot renew Platinum
Thread poster: Rainbow Network
Rainbow Network  Identity Verified
Local time: 00:49
English to Chinese
+ ...
Aug 1, 2005

Dear colleagues,

I have been trying to reniew my Platinum membership but cannot go through 2Checkout using Visa credit card. First 2Checkout told me there was a problem, please wait and that is now fixed. Now I try again but the 2Checkout pages do not even show.

This is really critical - has anyone else the same problem?


Direct link Reply with quote

Ralf Lemster  Identity Verified
Local time: 18:49
English to German
+ ...
Submit a Support Request Aug 1, 2005

Hi Jacques,
I suggest you submit a Support Request to staff.

Best regards,

Direct link Reply with quote
Albert Golub  Identity Verified
Local time: 18:49
English to French
I had the same problem today Aug 1, 2005


Direct link Reply with quote

Patrick Dotterer
Local time: 12:49
Please send in a support request Aug 1, 2005

Hey there!

I´m sorry for the inconvenience.'s current credit card processor occasionally fails to authorize valid charges when they experience technical difficulties. Frequently, the authorization simply works if you try back later.

You also might want to try using PayPal instead. PayPal accepts credit cards as well, and their transaction fee is lower than the dedicated credit card processor.

However, for now, if you send me a support ticket, I will be more than happy to extend your membership a few days, so you won´t lose your membership status while you are trying to make your payment with "2checkout" or whomever.

Thanks for using the site and your support!

Best Regards,
Patrick Staff

Direct link Reply with quote

To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Cannot renew Platinum

Advanced search
You’re a freelance translator? helps you manage your daily translation jobs. It’s easy, fast and secure.

How about you start tracking translation jobs and sending invoices in minutes? You can also manage your clients and generate reports about your business activities. So you always keep a clear view on your planning, AND you get a free 30 day trial period!

More info »
Déjà Vu X3
Try it, Love it

Find out why Déjà Vu is today the most flexible, customizable and user-friendly tool on the market. See the brand new features in action: *Completely redesigned user interface *Live Preview *Inline spell checking *Inline

More info »

All of
  • All of
  • Term search
  • Jobs