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Cannot renew Platinum
Thread poster: Rainbow Network
Rainbow Network  Identity Verified
China
Local time: 18:11
English to Chinese
+ ...
Aug 1, 2005

Dear colleagues,

I have been trying to reniew my Platinum membership but cannot go through 2Checkout using Visa credit card. First 2Checkout told me there was a problem, please wait and that is now fixed. Now I try again but the 2Checkout pages do not even show.

This is really critical - has anyone else the same problem?

Cheers
Jacques


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Ralf Lemster  Identity Verified
Germany
Local time: 11:11
English to German
+ ...
Submit a Support Request Aug 1, 2005

Hi Jacques,
I suggest you submit a Support Request to ProZ.com staff.

Best regards,
Ralf


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Albert Golub  Identity Verified
Local time: 11:11
English to French
I had the same problem today Aug 1, 2005

here!!!

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Patrick Dotterer
Local time: 05:11
SITE STAFF
Please send in a support request Aug 1, 2005

Hey there!

I´m sorry for the inconvenience.

ProZ.com's current credit card processor occasionally fails to authorize valid charges when they experience technical difficulties. Frequently, the authorization simply works if you try back later.

You also might want to try using PayPal instead. PayPal accepts credit cards as well, and their transaction fee is lower than the dedicated credit card processor.

However, for now, if you send me a support ticket, I will be more than happy to extend your membership a few days, so you won´t lose your membership status while you are trying to make your payment with "2checkout" or whomever.

Thanks for using the site and your support!

Best Regards,
Patrick
ProZ.com Staff


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