Mobile menu

Please help with the ProZ support :)
Thread poster: Kirill Semenov

Kirill Semenov  Identity Verified
Ukraine
Local time: 04:10
Member (2004)
English to Russian
+ ...
Nov 18, 2005

I;m not a newbie at proZ and kudoZ, and I just wanted to report a kudoZ-related bug directly to the support staff.

When I clicked on `Support' button, I've got a page with a lot of option to search through forums, etc. No way to describe the particular problem I faced and send it directly. At least, I failed to find a clickable option to do so.

I believe some months before there was a way to send direct messages to the support staff. Is it still available?


Direct link Reply with quote
 

Colin Brady
Local time: 23:10
SITE STAFF
KudoZ Support Nov 18, 2005

Hi Kirill Semenov,

You should be able to enter a KudoZ support ticket by following this link:

http://www.proz.com/support?mode=ask&type=kudoz

Best Regards,
Colin


Direct link Reply with quote
 

Ralf Lemster  Identity Verified
Germany
Local time: 03:10
English to German
+ ...
How to submit a Support Request Nov 18, 2005

Hi Kirill,
When I clicked on `Support' button, I've got a page with a lot of option to search through forums, etc. No way to describe the particular problem I faced and send it directly. At least, I failed to find a clickable option to do so.

I believe some months before there was a way to send direct messages to the support staff. Is it still available?

Of course you can - first, select the area you need support for; in this case, KudoZ, where you will find the KudoZ FAQ, but also a link to Submit a Support Request about KudoZ.

This process was designed in this way to prompt members to check first whether their question is answered in the FAQ.

Best regards,
Ralf


Direct link Reply with quote
 

Kirill Semenov  Identity Verified
Ukraine
Local time: 04:10
Member (2004)
English to Russian
+ ...
TOPIC STARTER
Thank you :) Nov 18, 2005

Thank you very much, Colin and Ralf

I found the option, still I believe it's not very visible. But it's OK - and I've already sent my bug report to the support.


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Please help with the ProZ support :)

Advanced search






SDL Trados Studio 2017 Freelance
The leading translation software used by over 250,000 translators.

SDL Trados Studio 2017 helps translators increase translation productivity whilst ensuring quality. Combining translation memory, terminology management and machine translation in one simple and easy-to-use environment.

More info »
PerfectIt consistency checker
Faster Checking, Greater Accuracy

PerfectIt helps deliver error-free documents. It improves consistency, ensures quality and helps to enforce style guides. It’s a powerful tool for pro users, and comes with the assurance of a 30-day money back guarantee.

More info »



All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs