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Please help with the ProZ support :)
Thread poster: Kirill Semenov

Kirill Semenov  Identity Verified
Ukraine
Local time: 16:45
Member (2004)
English to Russian
+ ...
Nov 18, 2005

I;m not a newbie at proZ and kudoZ, and I just wanted to report a kudoZ-related bug directly to the support staff.

When I clicked on `Support' button, I've got a page with a lot of option to search through forums, etc. No way to describe the particular problem I faced and send it directly. At least, I failed to find a clickable option to do so.

I believe some months before there was a way to send direct messages to the support staff. Is it still available?


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Colin Brady
Local time: 10:45
SITE STAFF
KudoZ Support Nov 18, 2005

Hi Kirill Semenov,

You should be able to enter a KudoZ support ticket by following this link:

http://www.proz.com/support?mode=ask&type=kudoz

Best Regards,
Colin


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Ralf Lemster  Identity Verified
Germany
Local time: 15:45
English to German
+ ...
How to submit a Support Request Nov 18, 2005

Hi Kirill,
When I clicked on `Support' button, I've got a page with a lot of option to search through forums, etc. No way to describe the particular problem I faced and send it directly. At least, I failed to find a clickable option to do so.

I believe some months before there was a way to send direct messages to the support staff. Is it still available?

Of course you can - first, select the area you need support for; in this case, KudoZ, where you will find the KudoZ FAQ, but also a link to Submit a Support Request about KudoZ.

This process was designed in this way to prompt members to check first whether their question is answered in the FAQ.

Best regards,
Ralf


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Kirill Semenov  Identity Verified
Ukraine
Local time: 16:45
Member (2004)
English to Russian
+ ...
TOPIC STARTER
Thank you :) Nov 18, 2005

Thank you very much, Colin and Ralf

I found the option, still I believe it's not very visible. But it's OK - and I've already sent my bug report to the support.


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