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Thread poster: Cristina Heraud-van Tol

Cristina Heraud-van Tol  Identity Verified
Peru
Local time: 04:15
Member (2005)
English to Spanish
+ ...
Nov 28, 2005

I am thinking of becoming a Platinum member, profiting of this offer made by PROZ. Your ad announces the following:

"Current members can renew under this offer. (A year will be added to the end of your current membership.) The browniz discount also applies. Offer ends Dec. 15. Go platinum now!"

However, when I want to apply for the option of becoming a Platinum member, it says that the option will only be valid until this 30th of November. That is, I have to pay in only 2 days. Perhaps I don't have enough time these days to charge my credit card and make the payment (sometimes even the money takes one day or more to arrive). Did you change your mind about the date until when the offer is valid, or is it a programming error? If it's the latter, please, correct it soon!


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Ralf Lemster  Identity Verified
Germany
Local time: 10:15
English to German
+ ...
Submit a Support Request Nov 28, 2005

Hi Cristina,
Looks like a technical problem - please submit a Support Request (to Billing/Payments; this will attract more attention.

Best regards,
Ralf


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Mariana Toscano  Identity Verified
Argentina
Local time: 06:15
English to Spanish
Support Nov 28, 2005

Ralf Lemster wrote:

Hi Cristina,
Looks like a technical problem - please submit a Support Request (to Billing/Payments; this will attract more attention.

Best regards,
Ralf


I agree with Ralf. My advise is to send a request to the support link. I´m sure you´ll get an answer immediately.
Good luck! Mariana.


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Jason Grimes
Local time: 04:15
SITE STAFF
Offer actually ends Dec 15, corrected upgrade page Nov 28, 2005

The offer does indeed last until December 15. I have updated the upgrade page to show the correct information. Thanks for reporting this problem.

Best regards,

Jason


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Kristine Sprula (Lielause)  Identity Verified
Latvia
Local time: 11:15
Member (2005)
English to Latvian
+ ...
Payment Nov 29, 2005

I would like to know whether it is possible to pay in euros or just dollars?

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Ralf Lemster  Identity Verified
Germany
Local time: 10:15
English to German
+ ...
Submit a Support Request Nov 30, 2005

Hi Kristine,
Kristine Lielause wrote:

I would like to know whether it is possible to pay in euros or just dollars?

It should be possible to pay in euros, however, this is outside the automated process. Submit a Support Request (choose Billing and Payments and check with Cathy Dotterer at ProZ.com how this can be achieved.

Best regards,
Ralf


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Kristine Sprula (Lielause)  Identity Verified
Latvia
Local time: 11:15
Member (2005)
English to Latvian
+ ...
Thanks! Nov 30, 2005


It should be possible to pay in euros, however, this is outside the automated process. Submit a Support Request (choose Billing and Payments and check with Cathy Dotterer at ProZ.com how this can be achieved.

Best regards,
Ralf


Thank you for your advice!
Kind regards,
Kristine


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