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Problem with ID verification
Thread poster: Waleed Mohamed

Waleed Mohamed  Identity Verified
United Arab Emirates
Local time: 10:59
English to Arabic
+ ...
May 9, 2006

Dear Colleague and Site Staff,

I have tried to get my ID verified through paying 5 dollars with my credit card. I followed all steps correctly but I made one mistake. The only mistake was that I forgot to select my country, which is Egypt. It was USA by default. When I clicked on “continue” to complete the order, I received a receipt of 5 dollars to my e-mail address. However, an error message appeared on the website saying that "wrong parameters were supplied ...." I don't remember the exact message, but it said that the process failed. Verified ID mark did not appear under my name.
Now, my questions are as follows:
1. Do I have to repeat all steps again, select my correct country and pay 5 dollars again?
2. When should the verified ID mark appear under my name? immediately after the payment?

Thank you very much for your help!

Waleed


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Özden Arıkan  Identity Verified
Germany
Local time: 07:59
Member
English to Turkish
Please submit a Support Ticket May 9, 2006

Hi Waleed,

I suggest you submit a Support Request as soon as possible. That way, you'll get a much faster and authorized reply.

Best of luck!
Özden


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Almudena Leal
Ireland
Local time: 06:59
French to Spanish
+ ...
My ID hasn't been verified Jun 6, 2006

Dear Waleed and site staff,

I'm happy you brought up this question.

I'm a partial platinum member since 2004 and I've paid with a credit card twice. However, I haven't got my ID verified.

I've submitted several times the ProZ.com Identity Verification application but nothing happens...is there any problem with my profile?


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