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Paid membership but suspended anyway
Thread poster: Edwal Rospigliosi

Edwal Rospigliosi  Identity Verified
Spain
Local time: 20:28
English to Spanish
+ ...
Jul 16, 2006

Hi. I renewed my platinum membership on July 12, but still received a suspended account notice on July 14. What's going on?

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Rosa Maria Duenas Rios  Identity Verified
Local time: 14:28
Support tciket? Jul 16, 2006

Hola Edwal:
¿Ya le mandaste una "solicitud de apoyo" al personal de Proz.com? En caso negativo, te sugiero que lo hagas; creo que así atenderán más pronto tu problema que si esperas a que uno de ellos se asome por aquí.

[Edited at 2006-07-16 02:02]
P.D:
Excuse me, please!
I did it again! I posted in Spanish on an English forum. I am sorry.

[Edited at 2006-07-16 14:49]


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Susana Galilea  Identity Verified
United States
Local time: 13:28
English to Spanish
+ ...
I second Rosi's advice Jul 16, 2006

The same thing happened to me when I renewed in January. There was some glitch in the system, but I submitted a support ticket and it was taken care of right away.

Suerte, Edwal

Susana


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Uldis Liepkalns  Identity Verified
Latvia
Local time: 21:28
Member (2003)
English to Latvian
+ ...
If you paid by wire transfer Jul 16, 2006

that can take some time until the payment reaches ProZ.com. Also- at the bottom of your invoice there should be a ProZ.com fax number where you should send your invoice after it has been paid.

From past such cases I understand that from bank info received by ProZ.com it is seen that payment was done, but not always it is possible to conclude which member/user paid the money. I don't know if that applies to cases payment is made by a credit card. Anyway, Support ticket is the correct way to proceed.

Uldis

Edwal Rospigliosi wrote:

Hi. I renewed my platinum membership on July 12, but still received a suspended account notice on July 14. What's going on?


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Anne Lee  Identity Verified
United Kingdom
Local time: 19:28
Member (2003)
Dutch to English
+ ...
The same happened to me earlier in the year Jul 16, 2006

This seems to be a recurring problem. The same happened to me months ago, although I paid well in advance of the expiry date. I did everything as instructed, sent a fax and included a reference with my payment. It was very annoying to receive numerous reminders and to have my account suspended, despite asking for support. I hope this can be sorted once and for all.

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