Mobile menu

Paid membership but suspended anyway
Thread poster: Edwal Rospigliosi

Edwal Rospigliosi  Identity Verified
Spain
Local time: 06:50
Member (2004)
English to Spanish
+ ...
Jul 16, 2006

Hi. I renewed my platinum membership on July 12, but still received a suspended account notice on July 14. What's going on?

Direct link Reply with quote
 
Rosa Maria Duenas Rios  Identity Verified
Local time: 00:50
Support tciket? Jul 16, 2006

Hola Edwal:
¿Ya le mandaste una "solicitud de apoyo" al personal de Proz.com? En caso negativo, te sugiero que lo hagas; creo que así atenderán más pronto tu problema que si esperas a que uno de ellos se asome por aquí.

[Edited at 2006-07-16 02:02]
P.D:
Excuse me, please!
I did it again! I posted in Spanish on an English forum. I am sorry.

[Edited at 2006-07-16 14:49]


Direct link Reply with quote
 
Susana Galilea  Identity Verified
United States
Local time: 23:50
English to Spanish
+ ...
I second Rosi's advice Jul 16, 2006

The same thing happened to me when I renewed in January. There was some glitch in the system, but I submitted a support ticket and it was taken care of right away.

Suerte, Edwal

Susana


Direct link Reply with quote
 

Uldis Liepkalns  Identity Verified
Latvia
Local time: 07:50
Member (2003)
English to Latvian
+ ...
If you paid by wire transfer Jul 16, 2006

that can take some time until the payment reaches ProZ.com. Also- at the bottom of your invoice there should be a ProZ.com fax number where you should send your invoice after it has been paid.

From past such cases I understand that from bank info received by ProZ.com it is seen that payment was done, but not always it is possible to conclude which member/user paid the money. I don't know if that applies to cases payment is made by a credit card. Anyway, Support ticket is the correct way to proceed.

Uldis

Edwal Rospigliosi wrote:

Hi. I renewed my platinum membership on July 12, but still received a suspended account notice on July 14. What's going on?


Direct link Reply with quote
 

Anne Lee  Identity Verified
United Kingdom
Local time: 05:50
Member (2003)
Dutch to English
+ ...
The same happened to me earlier in the year Jul 16, 2006

This seems to be a recurring problem. The same happened to me months ago, although I paid well in advance of the expiry date. I did everything as instructed, sent a fax and included a reference with my payment. It was very annoying to receive numerous reminders and to have my account suspended, despite asking for support. I hope this can be sorted once and for all.

Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Paid membership but suspended anyway

Advanced search






CafeTran Espresso
You've never met a CAT tool this clever!

Translate faster & easier, using a sophisticated CAT tool built by a translator / developer. Accept jobs from clients who use SDL Trados, MemoQ, Wordfast & major CAT tools. Download and start using CafeTran Espresso -- for free

More info »
Across v6.3
Translation Toolkit and Sales Potential under One Roof

Apart from features that enable you to translate more efficiently, the new Across Translator Edition v6.3 comprises your crossMarket membership. The new online network for Across users assists you in exploring new sales potential and generating revenue.

More info »



All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs