Mobile menu

pay for membership renewal with wallet amount
Thread poster: Heike Behl, Ph.D.

Heike Behl, Ph.D.  Identity Verified
United States
Local time: 14:27
Member (2003)
English to German
+ ...
Oct 28, 2006

From my early pre-member ProZ days, I still have $10.83 in my wallet. It's been sitting there since then, since it seems a bit ridiculous having to pay in money - right now, you need to have $25 in your wallet in order to withdraw money from it. I would have to pay in $14.17 in order to get 25 dollars back (and isn't there a fee also, so I'd lose money? Or should I be able to claim interest on my investment? )

I've been trying to renew my membership. I was delighted to see that it offers the option to apply my wallet amount to the payment. BUT at the final check/out, this money is not applied.

Now, if the 25 dollar requirement is valid also in this case, the option shouldn't even been displayed. Since it's is displayed, it should work and the amount be counted towards my renewal fee.


Direct link Reply with quote
 

Ralf Lemster  Identity Verified
Germany
Local time: 23:27
English to German
+ ...
Submit a Support Request Oct 28, 2006

Hi Heike,

From my early pre-member ProZ days, I still have $10.83 in my wallet. It's been sitting there since then, since it seems a bit ridiculous having to pay in money - right now, you need to have $25 in your wallet in order to withdraw money from it. I would have to pay in $14.17 in order to get 25 dollars back (and isn't there a fee also, so I'd lose money? Or should I be able to claim interest on my investment? )

Don't forget that ProZ.com is not a financial services provider. Returning payments involves manual work; hence the minimum requirement to avoid 'micro payments' (which can only be handled efficiently using an automated process).


I've been trying to renew my membership. I was delighted to see that it offers the option to apply my wallet amount to the payment. BUT at the final check/out, this money is not applied.

Now, if the 25 dollar requirement is valid also in this case, the option shouldn't even been displayed. Since it's is displayed, it should work and the amount be counted towards my renewal fee.

May I suggest to submit a Support Request, selecting the Billing or payment option? I'm sure Cathy will find a solution.

Best regards,
Ralf


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

pay for membership renewal with wallet amount

Advanced search






SDL MultiTerm 2017
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2017 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2017 you can automatically create term lists from your existing documentation to save time.

More info »
memoQ translator pro
Kilgray's memoQ is the world's fastest developing integrated localization & translation environment rendering you more productive and efficient.

With our advanced file filters, unlimited language and advanced file support, memoQ translator pro has been designed for translators and reviewers who work on their own, with other translators or in team-based translation projects.

More info »



All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs