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Thread poster: Mariam Osmann

Mariam Osmann
Egypt
Local time: 08:01
English to Arabic
+ ...
Jun 22, 2007

Hi, I've send a wire transfer from my account, to the mentioned proz account, and I've faxed the invoice as well. I know processing may require some time. Is there any way to make sure that transfer & fax are well received ?

TIA


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Ralf Lemster  Identity Verified
Germany
Local time: 07:01
English to German
+ ...
User ID & Item ID quoted? Jun 23, 2007

Hi "MAllaqui",
I assume you're referring to the euro account, which I manage on behalf of ProZ.com.

If you quoted the User ID and Item ID indicated with your purchase in your payment reference, I can book the payment straight away once it's credited to the account (provided that no bank charges are debited, in which case Cathy at ProZ.com needs to handle the payment). Once that happens, you will get a receipt by e-mail.

Submit a Support Request if you haven't seen a confirmation within a week.

Best regards,
Ralf


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Mariam Osmann
Egypt
Local time: 08:01
English to Arabic
+ ...
TOPIC STARTER
invoice number quoted Jun 23, 2007

Hi Ralf,
thanks for your reply
In the bill produced online by proz, it was indicated that
1. include the invoice number on the transfer.
2. fax the bill and notify that the payment was done through wire transfer
I mentioned also that I accept that any in/out additional fees be deducted from my dollar account. The bank transfer supposed to arrive on 22 june, and the fax simultaneously for sure. I need to verify at least that the fax was well received. If not, I'll refax it

[Edited at 2007-06-23 09:18]


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Ralf Lemster  Identity Verified
Germany
Local time: 07:01
English to German
+ ...
Submit a Support Request Jun 23, 2007

Hi again,
Once again, I assume we're talking about a transfer to the euro account managed on behalf of ProZ.com.

In the bill produced online by proz, it was indicated that
1. include the invoice number on the transfer.

Although ProZ.com staff can book payments based on the invoice number, I would need the user ID and item ID to do that - hence, both are required.

I mentioned also that I accept that any in/out additional fees be deducted from my dollar account.

...which is something outside the influence of ProZ.com. Did you instruct payment of a euro amount?

The bank transfer supposed to arrive on 22 june, and the fax simultaneously for sure. I need to verify at least that the fax was well received. If not, I'll refax it

It's better to submit a Support Request, which you can track online.

Best, Ralf


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Mariam Osmann
Egypt
Local time: 08:01
English to Arabic
+ ...
TOPIC STARTER
I've posted a support ticket. Jun 23, 2007

Many thnx Ralf!

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